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Hotel New Otani Tokyo The Main

4.5 star property
Spa treatments and a peaceful Japanese garden offer rejuvenation, while the vibrant Tokyo surroundings create memorable family experiences

Choose dates to view prices

Hotel New Otani Tokyo The Main offers a serene oasis in bustling Tokyo. Enjoy treatments at THE GOLDEN SPA NEW OTANI or wander the Japanese garden. Three coffee shops, on-site shopping, and free public WiFi enhance your stay near Tokyo Imperial Palace.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is HK$2,398
HK$3,033 total
15 Mar - 16 Mar

Room options

Available filters for rooms
Showing 27 of 27 rooms

View all photos for The Main Deluxe King, Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe King, Non Smoking

8.8 out of 10
Excellent
(8 reviews)

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Hairdryer
Bathrobes
  • City view
  • 484 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Deluxe Twin, Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Twin, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Hairdryer
Bathrobes
  • City view
  • 484 sq ft
  • Sleeps 4
  • 2 Single Beds

View all photos for The Main Standard King, Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Standard King, Non Smoking

9.2 out of 10
Wonderful
(18 reviews)

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Hairdryer
Bathrobes
  • City view
  • 387 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Twin, Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Standard Twin, Non Smoking

9.6 out of 10
Exceptional
(15 reviews)

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Hairdryer
Bathrobes
  • City view
  • 388 sq ft
  • Sleeps 4
  • 2 Single Beds

View all photos for The Main Quality Double Non-smoking

Down duvets, in-room safe, individually furnished, desk

The Main Quality Double Non-smoking

8.6 out of 10
Excellent
(27 reviews)

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Separate bedroom
Down duvet
Hairdryer
  • City view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for The Main Quality Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Down duvets, in-room safe, individually furnished, desk

The Main Quality Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Hairdryer
Bathrobes
  • City view
  • 285 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Separate bedroom
Down duvet
Hairdryer
  • Garden view
  • 818 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds

View all photos for The Main Deluxe Triple Room, Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Triple Room, Non Smoking

10.0 out of 10
Exceptional
(11 reviews)

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Separate bedroom
Day bed
Down duvet
Blackout curtains
  • City view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds

View all photos for The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

9.8 out of 10
Exceptional
(17 reviews)

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Separate bedroom
Down duvet
Hairdryer
  • Garden view
  • 279 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed

View all photos for The Main Standard Twin, Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Standard Twin, Smoking

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Separate bedroom
Down duvet
Hairdryer
  • City view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for The Main Standard Double Room with Cypress Bath "Shin-Edo" Non-Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Standard Double Room with Cypress Bath "Shin-Edo" Non-Smoking

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Separate bedroom
Down duvet
Hairdryer
  • City view
  • 387 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Hairdryer
Bathrobes
  • City view
  • 387 sq ft
  • Sleeps 4
  • 2 Large Single Beds

View all photos for The Main Deluxe Double Room with Cypress Bath "Shin-Edo" Non-Smoking

View from room

The Main Deluxe Double Room with Cypress Bath "Shin-Edo" Non-Smoking

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Separate bedroom
Down duvet
Hairdryer
  • City view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Separate bedroom
Down duvet
Hairdryer
  • City view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds

View all photos for The Main Deluxe Twin Room, Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Twin Room, Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Separate bedroom
Down duvet
Hairdryer
  • City view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Large Single Beds OR 2 Large Single Beds and 1 Single Sofa Bed

View all photos for The Main Junior Suite double, Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Junior Suite double, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Separate bedroom
Down duvet
Hairdryer
  • City view
  • 764 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Down duvets, in-room safe, individually furnished, desk

The Main Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Hairdryer
Bathrobes
  • City view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Down duvets, in-room safe, individually furnished, desk

The Main Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Hairdryer
Bathrobes
  • City view
  • 388 sq ft
  • Sleeps 4
  • 2 Single Beds

View all photos for The Main Deluxe Double Room (Bathroom With A Washing Area) Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Double Room (Bathroom With A Washing Area) Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Separate bedroom
Down duvet
Hairdryer
  • City view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Deluxe Twin Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Twin Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Separate bedroom
Day bed
Down duvet
Blackout curtains
  • 1 bedroom
  • Sleeps 5
  • 2 Large Single Beds

View all photos for The Main Deluxe Double Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Double Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Separate bedroom
Day bed
Down duvet
Blackout curtains
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for The Main Deluxe Twin Room (Bathroom With A Washing Area) Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Deluxe Twin Room (Bathroom With A Washing Area) Non Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Separate bedroom
Down duvet
Hairdryer
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Deluxe King Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

Down duvets, in-room safe, individually furnished, desk

Deluxe King Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Separate bedroom
Down duvet
Hairdryer
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Twin Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

Down duvets, in-room safe, individually furnished, desk

Deluxe Twin Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Separate bedroom
Down duvet
Hairdryer
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for The Main Standard Double, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

Down duvets, in-room safe, individually furnished, desk

The Main Standard Double, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Separate bedroom
Down duvet
Hairdryer
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Twin, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

Down duvets, in-room safe, individually furnished, desk

The Main Standard Twin, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Separate bedroom
Down duvet
Hairdryer
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for The Main Standard Triple, Non Smoking

Down duvets, in-room safe, individually furnished, desk

The Main Standard Triple, Non Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Separate bedroom
Down duvet
Hairdryer
  • 388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

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About the area

In the entertainment district, Hotel New Otani Tokyo The Main is in Chiyoda, a walkable area in Tokyo with good shopping. The area's natural beauty can be seen at Yoyogi Park and Tokyo Bay, while Shinjuku Gyoen National Garden and Ueno Zoo are popular area attractions. Tokyo Disneyland® and Tokyo Disney Resort® are not to be missed. Visit our Tokyo travel guide
Map
4-1 Kioi-cho Chiyoda-ku, Hotel New Otani Tokyo The Main, Tokyo, 102-8578

What's nearby

  • 水上バスよりの大阪ビジネスパーク
    Hotel New Otani Tokyo
    3 min walk - 0.3 km
  • Akasaka Palace or the State Guest House in Tokyo
    Akasaka Palace
    6 min walk - 0.5 km
  • Tokyo Imperial Palace featuring a park and a lake or waterhole
    Tokyo Imperial Palace
    15 min walk - 1.3 km
  • Tokyo Midtown which includes street scenes, a city and night scenes
    Tokyo Midtown
    3 min drive - 1.4 km
  • Shinjuku Gyoen National Garden featuring heritage architecture and a park
    Shinjuku Gyoen National Garden
    6 min drive - 3.3 km

Getting around

  • Yotsuya Station
    9 min walk
  • Fukuma Station
    9 min walk
  • Tokyo (NRT-Narita Intl.)
    78 min drive

Restaurants

  • All-Day Dining OASIS GARDEN
    9 min walk
  • フレッシュネスバーガー
    8 min walk
  • SATSUKI
  • GARB CENTRAL
    9 min walk
  • Park Side Tables
    7 min walk

About this property

Hotel New Otani Tokyo The Main

Luxury hotel near Tokyo Imperial Palace
A corner/local shop, shopping on-site and 3 coffee shops/cafes are just a few of the amenities provided at Hotel New Otani Tokyo The Main. Treat yourself to spa services, such as a facial or a body treatment. Be sure to enjoy a meal at any of the 20 on-site restaurants. In addition to a Japanese garden and a hair salon, guests can connect to free WiFi in public areas.
Additional perks include:
  • A seasonal outdoor pool
  • Free self-parking
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and babysitting (surcharge)
  • Meeting rooms, a ballroom and tour/ticket information
  • Guest reviews say great things about the helpful staff and location
Room features
All 554 individually furnished rooms feature comforts such as air conditioning and bathrobes, as well as amenities such as free Internet and safes. Guest reviews speak positively of the cleanliness, size rooms at the property.
Extra conveniences in all rooms include:
  • Deep-soaking baths, free toiletries and hairdryers
  • 32-inch HDTVs with digital channels
  • Fridges, children's slippers and daily housekeeping

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 8:30 AM to 7:00 PM
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: JPY 3,680 to 8,855 for adults and JPY 3,220 to 5,175 for children
  • 20 restaurants
  • 3 coffee shops/cafes
  • 4 bars/lounges

Things to do

  • Health club
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Babysitting (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 269 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden

Spa

  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • Ballroom
  • Banquet hall
  • Built in 1964
  • Designated smoking areas
  • Rooftop garden
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Children's slippers
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age - 20

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Breakfast is not included in the breakfast rates for children 4-5 years old, and can be requested on-site for the listed child breakfast fee.

Renovations and closures

This property is closed from 11 January 2027 to 11 January 2027 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3680 to 8855 for adults and JPY 3220 to 5175 for children
  • Airport shuttle fee: JPY 3600 per person (one-way)
  • Airport shuttle fee per child: JPY 1800 (one-way), (from 6 to 12 years old)
  • Facilities fee: JPY 7000 per person, per day and includes use of: sauna; swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests have access to the on-site health club (The Golden Spa New Otani) for the listed facilities fee. The health club offers a gym, indoor pool, and sauna. Guests must be 18 years old to access this facility.
For the comfort of guests using the pool areas, this property does not permit guests with tattoos to use the outdoor seasonal pool.
Extra beds are not available for children age 3 and younger.

We should mention

The seasonal pool will be open from 11 July to 07 September
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the swimming pool, health club or fitness facility
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel New Otani Tokyo Main
Hotel New Otani Main
New Otani Tokyo Main
New Otani Main
New Otani Tokyo The Main Tokyo
Hotel New Otani Tokyo The Main Hotel
Hotel New Otani Tokyo The Main Tokyo
Hotel New Otani Tokyo The Main Hotel Tokyo

Frequently asked questions

Does Hotel New Otani Tokyo The Main have a pool?

Yes, this property has a seasonal outdoor pool.

How much does it cost to stay at Hotel New Otani Tokyo The Main?

As of 6 Mar 2026, prices found for a 1-night stay for 2 adults at Hotel New Otani Tokyo The Main on 15 Mar 2026 start from HK$2,398, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel New Otani Tokyo The Main pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel New Otani Tokyo The Main?

Self-parking is free at this property.

What time is check-in at Hotel New Otani Tokyo The Main?

Check-in start time: 3:00 PM; check-in end time: 1:00 AM. Late check-in is available during limited hours.

What time is check-out at Hotel New Otani Tokyo The Main?

Checkout is at noon.

Does Hotel New Otani Tokyo The Main provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of JPY 3600 per person applies.

Where is Hotel New Otani Tokyo The Main located?

Located in Chiyoda, this luxury hotel is within 1 mile (2 km) of Hotel New Otani Tokyo and Tokyo Imperial Palace. Tokyo Tower and Tokyo Dome are also within 3 miles (5 km). Fukuma Station is 9 minutes by foot and Kojimachi Station is 9 minutes.

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Reviews

Hotel New Otani Tokyo The Main Reviews

9.4

Exceptional

9.8

Cleanliness

9.4

Amenities

9.6

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 908 out of 1200 reviews
Rating 8 - Good. 185 out of 1200 reviews
Rating 6 - Okay. 54 out of 1200 reviews
Rating 4 - Poor. 26 out of 1200 reviews
Rating 2 - Terrible. 27 out of 1200 reviews

Reviews

10/10 Excellent

CELIAR

Liked: Cleanliness
Staff very Courtesies, nice rooms, nice baths, very well located
Stayed 2 nights in Jan 2026

10/10 Excellent

Manuel

Liked: Cleanliness, amenities, property conditions & facilities
The Otani is amazing. Everything overall was beyond expectations. Hotel is great and so is the location. It is very prime and safe location.
Stayed 2 nights in Jan 2026

10/10 Excellent

Eduardo Manuel

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean, and staff was very friendly and helpful. The hotel has many stores, restaurants, and a very beautiful garden. I would definitely recommend it.
Stayed 9 nights in Jan 2026

10/10 Excellent

Jerry

Liked: Cleanliness, amenities, property conditions & facilities
Clean room with floor to ceiling windows with a great view. Staff was impeccably attentive and the hotel grounds were fantastic. Location in my opinion was prime with subway station a one minute walk out of the property to reach anywhere in Tokyo. It was a great stay.
Stayed 5 nights in Jan 2026

10/10 Excellent

Niels Peter

Liked: Cleanliness, staff & service, amenities
Nice hotel - good size room
Stayed 3 nights in Dec 2025

10/10 Excellent

Marcel

Liked: Cleanliness, amenities, property conditions & facilities
Amazingly friendly staff ! a real pleasure
Stayed 12 nights in Jan 2026

10/10 Excellent

Changming

Liked: Cleanliness, amenities
High quality, friendly staff. I loved the breakfast buffet with garden view.
Stayed 2 nights in Dec 2025

10/10 Excellent

Gloria

Liked: Cleanliness, amenities, property conditions & facilities
The staff is super friendly and helpful. The hotel charms and relaxes
Stayed 2 nights in Dec 2025

10/10 Excellent

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities
This is my second time staying at the New Otani Tokyo and it was excellent both times. The staff is friendly and happy to assist with anything. The hotel room is clean and high quality.
Stayed 5 nights in Jan 2026

10/10 Excellent

Marcel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
attentive and polite staff
Stayed 12 nights in Jan 2026

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel & grounds
Stayed 2 nights in Oct 2025

10/10 Excellent

Aditi

Liked: Cleanliness, staff & service, amenities
Everything is absolutely amazing especially the gardens at the hotel.
Stayed 3 nights in Oct 2025

10/10 Excellent

Thorsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The highlight of our trip, a wonderful garden and nice (if pricey) restaurants.
Stayed 5 nights in Oct 2025

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, amenities
Staff was very helpful and courteous
Stayed 5 nights in Nov 2025

8/10 Good

Helene

Liked: Cleanliness, staff & service, amenities
Very friendly and helpful staff, hotel interior is a bit outdated and would benefit from a refurbishing.
Stayed 2 nights in Nov 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay but feel the breakfast buffet is subpar and overpriced. Hotel staff fantastic. Location had easy access to Metro station.
Stayed 5 nights in Oct 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was a little dated, and the breakfast buffets were pretty monotonous/bland after eating it for a few days. Some of the restaurants were good, but pricey.
Stayed 9 nights in Nov 2025

8/10 Good

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Very large, and quite expensive. Beautiful gardens and very friendly staff
Stayed 1 night in Oct 2025

8/10 Good

Justin

Liked: Cleanliness, amenities, property conditions & facilities
Great service and very clean and comfortable shin-edo single room. The wooden hinoki bath was just thenright touch. Fantastic restaurant Satsuki for breakfast buffet. Would be great if the hotel allowed delivery drivers(e.g. uber) to deliver in front of the hotel lobby and not at the curbside down the hill where patrons nèed to walk to.
Stayed 7 nights in Dec 2025

10/10 Excellent

Andrea Morgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing! Such beautiful gardens to walk through, lots of shopping, and food options. Rooms were very nice, the only down fall was how uncomfortable the bed was
Stayed 4 nights in Oct 2025

10/10 Excellent

Edson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The New Otani Hotel was probably the best hotel we stayed at so far! The attention to detail and courteous service was unmatched around the world.
Stayed 2 nights in Oct 2025

8/10 Good

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
Good location, staff were helpful, room was clean and had good views over the Japanese garden.
Stayed 6 nights in Jul 2025

10/10 Excellent

Brisia

Liked: Cleanliness, amenities, property conditions & facilities
Our stay was fantastic, the staff were friendly and helpfull.
Stayed 6 nights in May 2025

10/10 Excellent

Percy

Liked: Cleanliness, amenities, property conditions & facilities
Second time here and Everything was great. From checkin to cleanliness. All staff were polite, respectful and helpful! Would recommend! A+++
Stayed 1 night in Nov 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful breakfast, choicest restaurants, convenience store and shopping. Amazing gardens.
Stayed 5 nights in Sep 2025