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Reviews of Marroad Inn Akasaka

3 out of 5
Marroad Inn Akasaka
6 Chome-15-17 Akasaka, Minato, Tokyo, Tokyo Prefecture

Reviews

7.0

Good

Rating 10 - Excellent. 37 out of 295 reviews" "
Rating 8 - Good. 117 out of 295 reviews" "
Rating 6 - Okay. 100 out of 295 reviews" "
Rating 4 - Poor. 35 out of 295 reviews" "
Rating 2 - Terrible. 6 out of 295 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

4/10 Poor

christopher

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Not sleepless in Akasaka
I stayed here almost a year ago and I guess I could tolerate it. This time, with a small room, uncomfortable bed and pillows, I requested a refund for my remaining nine days. Due to coming here to study, it was imperative to get decent sleep at night so I could concentrate while in a medical clinic.Thanks to excellent customer service from Hotels.com, I not only got a refund but they found me a very comfortable place in Akasaka at MyStays, albeit significantly more expensive. Most hotels have at least one person at the front desk who can speak some English, since Tokyo is an international city. Marroad Inn is very limited in this respect.
Stayed 9 nights in Jan 2020

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent option
Excellent location, very friendly and helpful staff. Typical Tokyo size room, slightly outdated but clean and has everything that I need. The location is close to Asakusa station and close to restaurants. Excellent option for the price. I will definitely stay at this hotel next time I am in Tokyo.
Stayed 5 nights in Dec 2019
Response from MaRRoad Inn Akasaka on 4 Jan 2020
Thank you for always using. In addition, we had great evaluation and are very honored. We will continue striving to further improve our services to satisfy our customers. We look forward to your use again.

10/10 Excellent

kent&hawkes, kent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location is quite good. check-in easy, laugage store servise is quite good.the room is clear.
Stayed 4 nights in Oct 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Should be cheaper
Horrible cigarette smell, old dirty walls, a bit of a letdow
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Trine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Super good room service everyday, the staff was friendly and English speaking. The area was really nice and quiet and only a few blocks away from the busy streets
Stayed 5 nights in Apr 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Like an American MOTEL
We can early so we had to wait for check in time, when we finally could get our room the old style key got stuck in the lock. Inside the room was two small beds with old sheets that had ink stains and who knows what else. Decor looks like it hasn’t been updated since the 80s. We even had an non-working AM/FM radio part of the bed stand.
Stayed 1 night in Mar 2019

6/10 Okay

Nicholas

Liked: Staff & service, room comfort
Decent business hotel in Akasaka
Pedestrian business hotel that served its purpose for my stay. The quality of the breakfast buffet wasn’t very good to be honest. The fish didn’t taste that fresh...
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to rest and affordable,
Close to a 7-11 for us foreigners and also a 20 min walk tp the Mori Museum. Remember though, have to return key to front desk before you head out and pick it back up when you return. Also no guests in your room.
Stayed 1 night in Jul 2018

8/10 Good

Amit, London

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel and good location
Nice 3 star hotel. Reception staff spoke some English. Good facilities in the room.
Stayed 3 nights in Mar 2018

2/10 Terrible

ROBERT

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dissappointing and Unhelpful Service
In a country re-known for its hospitality, Marroad Inn is real disappointment. Beside an overall run down feel to the place, having arrived at 3am (middle of the night) the monumentally unhelpful - and almost rude - Mr. Tanabe would not provide a one hour 'late check out' past the scheduled time of 10am and insisted on charging me circa $10 if I stayed an extra hour. The other point of frustration was that of six people at the front desk/reception not one spoke any English (past 'hello'). When I travel I do not expect the world to speak English - unless perhaps they work at the reception of a hotel selling its rooms on websites catering to international visitors. Not having staff capable of speaking English, in this case, verges on disrespect. So many great and inexpensive hotels in the area. No good reason to stay at Marroad Inn.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waste of money!!
Old facilities, very bad internet service, terrible air conditioner , not recommended especially for families

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Location
They has improved wifi signal in guest room it's very good performance. the hotel near Tokyo Midtown can walk

6/10 Okay

Verified traveller

Cheap place to stay in the area. Not the best place and no visitors allowed but a quick and easy place to stay for the night.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities

6/10 Okay

Andrew, Sydney

Liked: Cleanliness
Disliked: Staff & service
Good location, OK
convenient location close to akasaka station. Service average, breakfast plentiful but only average. Price good for the area. Room OK - small as expected. LAN connection in the room was good and needed as wifi only in foyer. Better coffee shops up the street and nice quiet yakitori shop across the road.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Not sure...
They didn't tell us about the heavy construction that are happening all month...we were on the top floor and got woken up by drilling on the roof

6/10 Okay

RGS, Guam

Disliked: Cleanliness, property conditions & facilities, room comfort
Do NOT stay here...
Far from train station. Old n run down; definitely not worth da price I paid. Had no choice, all hotels in surrounding area were booked.

8/10 Good

Brett, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
on way to Sapporo
Good place for stay on the way to Sapporo, good price and free computer usage in lobby

8/10 Good

Rose, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable bed but noisy guests
The single bed was very comfortable and the room well equipped. The staff were pleasant and the location is great. Other guests were a bit ill mannered talking loudly outside my door late at night but that is not the fault of the hotel. Maybe the doors are a bit thin. I will stay there again with pleasure.

6/10 Okay

Verified traveller

Disliked: Staff & service

6/10 Okay

cheng song, singapore

Liked: Cleanliness
Disliked: Property conditions & facilities
An experience earn
Everything is acceptable except the breakfast.

4/10 Poor

Verified traveller

Disliked: Room comfort

10/10 Excellent

MOTOI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

TETSUYA

Business traveller
Liked: Cleanliness, staff & service, room comfort
地図をよく見れば、便利な場所です。
一見、不便そうな場所にありますが、地下鉄の駅は、赤坂駅と溜池山王駅、両方を利用すると、どこにでも行けて便利です。雨の日は、ホテル前から、タクシーで新橋駅に出る事をお勧めします。周囲にジャズバーが沢山あり楽しめます。六本木ミッドタウンも徒歩圏内です。地味なホテルですが、気に入っています。
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
夜間のスタッフの対応が少し気になりました。
Stayed 1 night in Mar 2020

8/10 Good

Jonghoon

Liked: Room comfort
좋은위치에 좋은 가격이었지만 외출시 키를 프론트에 꼭 맡겨야하는 불편이 있었고 방음이 안되는 것 같았습니다. 그리고 실내가 조금 지저분. 가성비로 보면 괜찮은 편입니다.
Stayed 3 nights in Jan 2020

10/10 Excellent

HSIN, 台北

Liked: Cleanliness, staff & service, property conditions & facilities
每天會更換新的浴衣。 房內有衣服去味噴霧，非常棒。
Stayed 5 nights in Feb 2020

8/10 Good

Wonho

Liked: Staff & service
Good price and not bad location.
Good price , Good service from front desk. Bit old type of room and facility. Bit far from station but still handy.
Stayed 2 nights in Jan 2020

10/10 Excellent

Jame

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
値段も手頃で立地も最高です。
Stayed 1 night in Jan 2020

8/10 Good

Maria, Italia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottima posizione, comodissima per spostarsi con la metropolitana, che dista 5 minuti a piedi. Stanza piccina ma molto carina. Colazione giapponese on point, scarsa la scelta occidentale. In generale un ottima soluzione per qualità-prezzo.
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

WEN-HSIANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness
チェックイン時刻より早くに着いたため、部屋に入りたかったが、16時まで部屋に入れないと言われた
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

TAKASHI

Business traveller
Liked: Cleanliness, staff & service
リーズナブルだけど
大浴場があったら最高
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Osamu

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

YUKIHIRO

Stayed 1 night in Oct 2019

6/10 Okay

kokubu

Disliked: Property conditions & facilities
素泊まりなら充分だけど
空調じゃなくてエアコンが欲しい
Stayed 1 night in Oct 2019