Public bath

Reviews of Mitsui Garden Hotel Ginza Gochome

4 out of 5
Mitsui Garden Hotel Ginza Gochome
5-13-15, Ginza, Chuo-ku, Tokyo, Tokyo

Reviews

9.0

Wonderful

Rating 10 - Excellent. 561 out of 881 reviews" "
Rating 8 - Good. 230 out of 881 reviews" "
Rating 6 - Okay. 67 out of 881 reviews" "
Rating 4 - Poor. 13 out of 881 reviews" "
Rating 2 - Terrible. 10 out of 881 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Moyu

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good. Would go here again.
Stayed 6 nights in Apr 2024
Response from Front Office Manager on 1 May 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Office Manager on 1 May 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

Moyu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Front Office Manager on 1 May 2024
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.We are pleased to hear that you were satisfied with your stay. Your compliment encourages our high motivation to seeking best services.Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.

10/10 Excellent

Zach

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location in Ginza that’s walkable to shopping, eating, and mass transit. Rooms were nicely sized for Tokyo, staff was super helpful and kind and the hotel has numerous onsite amenities we enjoyed. Would definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 23 Apr 2024
We are very delighted to learn that you were satisfied with the location of our hotel. It is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airports so that its location is convenient for not only business but also sightseeing. We are very much appreciate your complements on our staff, we hold several types competition every year for the best Omotenashi (hospitality) improvement. We assure you that we will continue to strive to provide better service.Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Office Manager on 17 Apr 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

8/10 Good

Rie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought it was a little overpriced.
Response from Front Office Manager on 13 Apr 2024
Thank you for choosing Mitsui Garden Hotel Ginza-gochome from among a number of hotels and taking the time to review our hotel.We are always available to assist our guests in any way we are able to during your visit as our guests’ satisfaction is our mission. From now on, we make lots of efforts to improve our service and aim for being a good hotel, which could be chosen by many guests. We all are waiting for your coming back and hope to see you soon.

8/10 Good

Cynthia, Fremont

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mitsui Garden Awesome hotel! Great service! Walking distance to the fish market and high end shopping. Our hotel room was very clean. They also do luggage transfers to other hotels and it arrives there the next day. Storage for luggage was also another plus. We kept some luggages at the hotel when we left for Osaka for a few days, which was complimentary, no charge. I was also able to leave our luggages with the hotel prior to our 9pm flight back to the US, while we walked around Ginza without having told lug them around the whole time. This hotel has complimentary toothbrushes, hand towels, combs, so no need to pack those. We got the moderate room with extra bed. The room had 3 full size beds (US sizing). I would define stay here again. The only downside was that they only had 2 washer/dryer machines, so unable to do laundry because it was always occupied when I tried. Overall, this is a great hotel for families.
Stayed 4 nights in Apr 2024
Response from Front Office Manager on 13 Apr 2024
Thank you very much for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your stay.The location of our hotel is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airport so that its location is convenient for not only business but also sightseeing. The location is very close to Ginza where many restaurants, shops, department stores are there so that you can enjoy shopping, eating and entertainment.We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Front Office Manager on 13 Apr 2024
Thank you very much for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your stay.We are pleased to hear that you were satisfied with your stay. Your compliment encourages our high motivation to seeking best services.Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.

10/10 Excellent

Lan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Office Manager on 13 Apr 2024
Thank you very much for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your stay.We are pleased to hear that you were satisfied with your stay. Your compliment encourages our high motivation to seeking best services.Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I cannot compliment the staff enough -- they are friendly, knowledgeable, and go above and beyond to be helpful. The room I stayed in was super clean and the room service was phenomenal in keeping it that way during my week-long stay. The hotel is in a great location with several subway entrances close by and also a multitude of dining options, too -- plus a late-night Lawson just a block away. Highly recommended! A Look forward to coming back soon!
Stayed 6 nights in Mar 2024
Response from ront Office Manager on 12 Apr 2024
Thank you for choosing Mitsui Garden Hotel Ginza-gochome from among a number of hotels and taking the time to review our hotel.We are pleased to hear that you were satisfied with your stay. Your compliment encourages our high motivation to seeking best services.I will pass on your feedback to the front desk staff, cleaning staff, and everyone else.Again, thank you for your honest feedback and we truly hope to have another opportunity of welcoming you, when your travels bring you to Tokyo in future.Front Office Manager

8/10 Good

Mariko

Liked: Cleanliness
Very convenient from airport and shopping
Stayed 5 nights in Mar 2024
Response from Front Office Manager on 12 Apr 2024
Very convenient from airport and shoppingThank you for your stay at Mitsui Garden Hotel Ginza-gochome. We are glad to hear that you have satisfied with your stay. As you know, we have good access to the public transportations such as JR, Metro within 10minutes by walk. Any guests who visit our hotel either on sightseeing or on business, get an easy access to most of the places. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.Front Office Manager

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superior staff
Stayed 4 nights in Mar 2024
Response from Front Office Manager on 30 Mar 2024
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.Your favorable comments has warmed our hearts and we will strive for excellence in our service.Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.

8/10 Good

Akane, Bellevue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Front Office Manager on 30 Mar 2024
Thank you for choosing Mitsui Garden Hotel Ginza-gochome from among a number of hotels and taking the time to review our hotel.Your favorable comments has warmed our hearts and we will strive for excellence in our service.Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.

10/10 Excellent

Cynthia, Fremont

Stayed 2 nights in Mar 2024
Response from Front Office Manager on 19 Apr 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

Delechat

Very good hotel in great location
Stayed 3 nights in Mar 2024
Response from Front Office Manager on 30 Mar 2024
Thank you for choosing Mitsui Garden Hotel Ginza-gochome from among a number of hotels and taking the time to review our hotel.We are very delighted to learn that you were satisfied with the location of our hotel. It is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airports so that its location is convenient for not only business but also sightseeing. Again, thank you for your honest feedback and we truly hope to have another opportunity of welcoming you, when your travels bring you to Tokyo in future.

8/10 Good

Silvia Yin Pan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location . Great to have a proper onsen in the hotel for relaxing after shopping
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 22 Mar 2024
Thank you for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time from your busy schedule to share your valuable feedback. We are proud of being located in the middle of Tokyo and the subway stations, Ginza area is also within a walking distance. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

8/10 Good

Jenilee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Office Manager on 22 Mar 2024
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.Your favorable comments has warmed our hearts and we will strive for excellence in our service.From now on, we make lots of efforts to improve our service and aim for being a good hotel, which could be chosen by many guests. We all are waiting for your coming back and hope to see you soon.

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and helpful. We did love our stay here.
Stayed 5 nights in Mar 2024
Response from Front Office Manager on 31 Mar 2024
Thank you very much for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your stay.We also really appreciate your compliment for our staff. It encourages us to maintain and improve our skills and services.Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction.We can also help with access and restaurant reservations if needed. Please come to the front desk anytime.From now on, we make lots of efforts to improve our service and aim for being a good hotel, which could be chosen by many guests. We all are waiting for your coming back and hope to see you soon.

10/10 Excellent

William, Westminster

Travelled with partner
Liked: Property conditions & facilities
We had enjoyed during staying at the hotel. Thank you!
Stayed 3 nights in Mar 2024
Response from Front Office Manager on 17 Mar 2024
Thank you very much for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your stay.We recognize that your stay in general was satisfactory, (our convenience location, shopping opportunities, the comfort of our room and the quality of being useful facilities goods.)Again, thank you so much for having your time to offering valuable opinion and high score for our services. We look forward to welcoming you back to Mitsui Garden Hotel Ginza-gochome.Front Office Manager

10/10 Excellent

Siu, newton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay here every time I am in Tokyo
Stayed 3 nights in Mar 2024
Response from Front Office Manager on 17 Mar 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

2/10 Terrible

Joyce

Disliked: Cleanliness, staff & service, property conditions & facilities
Location was good but everything was not good
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 17 Mar 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your previous stay.We are disappointed to hear that we could not live up to the Mitsui Garden Hotel brand standard you were expecting in a number of areas. We are running the hotel business with the high standard of service to have overseas customers stay comfortably, and also most happily welcome customers from all over the world. However, we will share your comments among all staff and work hard to train our teams to ensure they offer the highest levels of service. Also, if you have any concerns and questions, please feel free to contact our hotel directly.However, we are very delighted to read that you were satisfied with our hotels' neighborhood.As you know, we have good access to the public transportations such as JR, Metro within 10minutes by walk. Any guests who visit our hotel either on sightseeing or on business, get an easy access to most of the places. Once again, thank you for your feedback and we certainly hope to have the opportunity to welcome you back in future.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Front Office Manager on 17 Mar 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Front Office Manager on 17 Mar 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

Sakkaphant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 4 nights in Mar 2024
Response from Front Office Manager on 10 Mar 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

Nikkole

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Feb 2024
Response from Front Office Manager on 3 Mar 2024
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.Your favorable comments has warmed our hearts and we will strive for excellence in our service.Thank you again for choosing us. Your feedback has been shared with all of our staff and it is an encouragement to us. We look forward to welcoming you at Mitsui Garden Hotel Ginza-gochome again soon.

10/10 Excellent

Seung, South Barrington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed four nights, the room was clean, had all the amenities that you would need for staying: free daily bottles of water, USB/phone charger, a freezer, toiletries, and also a public bath to enjoy! A great location to enjoy Ginza, a nearby subway station can take you everywhere also. The property is well kept and we really had a comfortable stay.
Stayed 3 nights in Jan 2024
Response from Front office Manager on 17 Feb 2024
Thank you for choosing Mitsui Garden Hotel Ginza-gochome for your recent stay in Ginza. We appreciate you taking the time to write such a positive review. We are glad to hear that you found our rooms clean and well-equipped with all the necessary amenities. It's also great to know that you enjoyed the convenience of our location and the nearby subway station. We strive to provide our guests with a comfortable stay, and we are delighted that we were able to meet your expectations.It is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airports so that its location is convenient for not only business but also sightseeing.Again, thank you for your honest feedback and we truly hope to have another opportunity of welcoming you, when your travels bring you to Tokyo in future.

10/10 Excellent

KOHEI

Stayed 4 nights in Jan 2024
Response from Front Office Manager on 22 Mar 2024
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.We are pleased to hear that you were satisfied with your stay. Your compliment encourages our high motivation to seeking best services.Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.

10/10 Excellent

Jerell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Front Office Manager on 26 Jan 2024
Thank you for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your previous stay.Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction.Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.

10/10 Excellent

Racquel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was almost perfect to stay at this hotel except there were children running around on our upper floor for 2 nights, but it wasnt hotels control. Very close to shopping areas and restaurants, highly recommended!
Stayed 4 nights in Jan 2024
Response from Front Office Manager on 27 Jan 2024
Thank you very much for staying at Mitsui Garden Hotel Ginza Go-Chome and for your valuable feedback.We are very sorry to hear that you had an unpleasant experience during your stay. We deeply apologize for any discomfort you may have experienced during your stay.We will strengthen our patrols in the hotel in the future.We are happy to hear that you were satisfied with our location.Again, thank you so much for having your time to offering valuable opinion and high score for our services. We look forward to welcoming you back to Mitsui Garden Hotel Ginza-gochome.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
The hotel is fantastic. Clean, great location, highly recommend.
Stayed 8 nights in Jan 2024
Response from Front Office Manager on 20 Jan 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome. We are glad to hear that you have satisfied with your stay. We are happy to hear that you are satisfied with the cleanliness and location. We usually clean your room every day, but we can also tailor our cleaning style to your needs, such as days when no cleaning is required or eco-friendly cleaning in which towels and trash are exchanged.Our hotel also has a large public bath, which is rare in the Ginza area, so we look forward to your next visit.From now on, we make lots of efforts to improve our service and aim for being a good hotel, which could be chosen by many guests. We all are waiting for your coming back and hope to see you soon.

10/10 Excellent

Stephanie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Office Manager on 19 Jan 2024
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

Eng Chew

Liked: Cleanliness, staff & service, property conditions & facilities
Located at the main 5 chome. Surrounded by eateries, shopping arcade and nearby to train station. Room and bed is comfortable and clean.
Stayed 2 nights in Jan 2024
Response from Front Office Manager on 19 Jan 2024
Thank you very much for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your stay.We are very delighted to learn that you were satisfied with the location of our hotel.The location of our hotel is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airport so that its location is convenient for not only business but also sightseeing. The location is very close to Ginza where many restaurants, shops, department stores are there so that you can enjoy shopping, eating and entertainment.It is via guest feedback and customer experience that we can endeavor to provide our guest with a more luxurious and superior stay. We certainly hope we will be able to welcome you back to Mitsui Garden Hotel Ginza-gochome in the near future.

10/10 Excellent

Jiayi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient location, very friendly staff, and clean room and facility.
Stayed 1 night in Jan 2024
Response from Front Office Manager on 11 Jan 2024
Thank you very much for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your stay.As you know, we have good access to the public transportations such as JR, Metro within 10minutes by walk. Any guests who visit our hotel either on sightseeing or on business, get an easy access to most of the places. Again, thank you so much for having your time to offering valuable opinion and high score for our services. We look forward to welcoming you back to Mitsui Garden Hotel Ginza-gochome.

8/10 Good

Jenifer

Stayed 1 night in Jan 2024
Response from Front Office Manager on 11 Jan 2024
Thank you very much for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your stay.Your favorable comments has warmed our hearts and we will strive for excellence in our service.From now on, we make lots of efforts to improve our service and aim for being a good hotel, which could be chosen by many guests. We all are waiting for your coming back and hope to see you soon.

10/10 Excellent

Izumi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Office Manager on 11 Jan 2024
Thank you for choosing Mitsui Garden Hotel Ginza-gochome from among a number of hotels and taking the time to review our hotel.Your favorable comments has warmed our hearts and we will strive for excellence in our service.Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.

6/10 Okay

Khalil

Business traveller
Liked: Cleanliness, staff & service
Hotel well located!
Stayed 1 night in Dec 2023
Response from Front Office Manager on 8 Jan 2024
Thank you for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time from your busy schedule to share your feedback. We are very delighted to learn that you were satisfied with the location of our hotel. It is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airports so that its location is convenient for not only business but also sightseeing. Once again, we appreciate that you have taken the time to provide us with your feedback. We sincerely hope you will grant us another opportunity in the future to extend you a better stay experience and replace any negative impressions with a more positive one.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Front Office Manager on 30 Dec 2023
Thank you for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time from your busy schedule to share your valuable feedback. Your favorable comments has warmed our hearts and we will strive for excellence in our service.Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.

6/10 Okay

Alexandru

Travelled with partner
Liked: Amenities
Stayed 5 nights in Dec 2023
Response from Front Office Manager on 29 Dec 2023
"Thank you for your stay at Mitsui Garden Hotel Ginza-gochome. We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Front Office Manager on 16 Dec 2023
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

8/10 Good

HIDEKO

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from 宿泊支配人 on 12 Dec 2023
この度は三井ガーデンホテル銀座五丁目をご利用いただき誠にありがとうございます。お客様からお褒めの評価をいただけたこと、大変嬉しく存じます。今後ともご来館いただく全てのお客様にご満足いただけるホテルを目指し、スタッフ一同精進してまいります。またのご来館を心よりお待ち申し上げます。

10/10 Excellent

Julie

Stayed 4 nights in Dec 2023
Response from Front Office Manager on 13 Dec 2023
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

Kimberley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Mitsui Garden Hotel Ginza Gochome in November. It was steps from the subway and very easy to get to from Haneda. The self-check in and check out were very convenient and easy to use. The toiletries by the front desk allowed us to grab what we needed at any time. It rained a few days and umbrellas were provided by the front door. The 7/11 and Lawson by this location were also great. The rooms were very quiet and clean. Would stay here again.
Stayed 1 night in Nov 2023
Response from Front Office Manager on 28 Nov 2023
Thank you very much for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your stay.We are very happy to hear that you were satisfied with your stay. Thank you especially for your nice comments about our location and self check-in.The location of our hotel is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airport so that its location is convenient for not only business but also sightseeing. The location is very close to Ginza where many restaurants, shops, department stores are there so that you can enjoy shopping, eating and entertainment.Thank you again for choosing us. Your feedback has been shared with all of our staff and it is an encouragement to us. We look forward to welcoming you at Mitsui Garden Hotel Ginza-gochome again soon.

10/10 Excellent

SEUNG JIN

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Front Office Manager on 20 Nov 2023
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

6/10 Okay

Keishi

Stayed 2 nights in Nov 2023
Response from 宿泊支配人 on 8 Dec 2023
この度は三井ガーデンホテル銀座五丁目にご宿泊いただきまして誠にありがとうございます。ご滞在にご満足いただけたようで何よりでございます。全てのお客様に快適にお過ごしいただけるよう、スタッフ一同努めてまいります。またのお越しを心よりお待ち申し上げております。

6/10 Okay

Xunshi

Stayed 3 nights in Nov 2023
Response from Front Office Manager on 11 Nov 2023
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome. We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

Feng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient hotel in Ginza
Hotel is very convenient for shopping, sightseeing, talking subway. Hotel room is very functional even though it’s small. Enjoyed the stay there
Stayed 4 nights in Oct 2023
Response from Front Office Manager on 9 Nov 2023
Thank you for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time from your busy schedule to share your valuable feedback.We are very delighted to learn that you were satisfied with the location of our hotel.The location of our hotel is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airport so that its location is convenient for not only business but also sightseeing. The location is very close to Ginza where many restaurants, shops, department stores are there so that you can enjoy shopping, eating and entertainment.From now on, we make lots of efforts to improve our service and aim for being a good hotel, which could be chosen by many guests. We all are waiting for your coming back and hope to see you soon.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The three-bed-in-a-room feature is nice and unique.
Stayed 4 nights in Oct 2023
Response from Front Office Manager on 3 Nov 2023
Thank you for choosing our hotel.We are happy to hear that you liked our rooms. In addition to the modern taste of design, we have made various efforts to provide you with a relaxing stay in our hotel. We hope you enjoyed your stay with us.We are sure that we can meet the needs of various guests with our triple-bedded rooms that can accommodate up to three guests and our deluxe twin rooms that are larger than most hotel rooms in Tokyo.

6/10 Okay

Aaron

Liked: Cleanliness
Disliked: Room comfort
Stayed 3 nights in Oct 2023
Response from Front Office Manager on 5 Nov 2023
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

Yiu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Front Office Manager on 30 Oct 2023
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.