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Reviews of Oakwood Premier Tokyo

4.5 out of 5
Oakwood Premier Tokyo
1-8-2 Marunouchi, Chiyoda, Tokyo, Tokyo-to

Reviews

9.6

Exceptional

Rating 10 - Excellent. 838 out of 1089 reviews" "
Rating 8 - Good. 203 out of 1089 reviews" "
Rating 6 - Okay. 33 out of 1089 reviews" "
Rating 4 - Poor. 10 out of 1089 reviews" "
Rating 2 - Terrible. 5 out of 1089 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Zitao

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Next to Tokyo station, very convenient. Clean and great for family with kids
Stayed 4 nights in Apr 2024
Response from Oakwood Premier Tokyo on 30 Apr 2024
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking the time to leave a review.We are delighted to hear that you found our location next to Tokyo Station to be very convenient. Being situated in a convenient location is important for our guests' ease of travel.We are also glad to hear that you found our property clean and great for families with kids. We strive to provide a comfortable and enjoyable experience for all our guests, including families. Your feedback is appreciated and encourages us to continue providing excellent service and facilities.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you and your family back in the future. If there is anything else we can do to enhance your next stay, please let us know. Your satisfaction is our top priority.Sincerely,Oakwood Premier Tokyo

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
location
Stayed 3 nights in Apr 2024
Response from Oakwood Premier Tokyo on 22 Apr 2024
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking the time to leave a review.We are glad to hear that you found our location to be convenient.Your feedback is greatly appreciated, and we hope to have the opportunity to welcome you back in the future. If there is anything else we can do to make your next stay even more enjoyable, please let us know.Sincerely yours,Oakwood Premier Tokyo

10/10 Excellent

Nan

Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 4 nights in Apr 2024
Response from Oakwood Premier Tokyo on 22 Apr 2024
Dear Guest,Thank you very much for choosing Oakwood Premier Tokyo and for taking the time to leave a review.We are glad to hear that you found our location to be convenient for your travels.Your feedback is greatly appreciated, and we hope to have the opportunity to welcome you back in the future. If there is anything else we can do to make your next stay even more enjoyable, please let us know.Sincerely yours,Oakwood Premier Tokyo

10/10 Excellent

Winnie Wai Yee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
VE : Awesome location near Tokyo Station, great breakfast, really appreciate having a laundry & dryer machine inside the room and microwave and oven. -ve: hidden entrance. reception is on the 1st floor, easily missed. Japanese staffs are very polite. No limousine bus to the airport if you are taking a 10am flight. Need to have staff arrange for a taxi . Overall is wonderful and will stay here again.
Stayed 4 nights in Mar 2024
Response from Oakwood Premier Tokyo on 25 Mar 2024
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We are pleased to hear that you enjoyed our location and facilities. Our Lounge Team has put in much effort into improving our breakfast selection. We are glad that this has been reflected in your satisfaction. We will share your comments with the team as reference for future improvements.We hope that you will give us another opportunity to accommodate you again and provide you with the true Oakwood Hospitality we strive for. In the meantime, we remain sincerely yours,Oakwood Premier Tokyo

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice property, staff were very helpful and great service
Stayed 3 nights in Feb 2024
Response from Oakwood Premier Tokyo on 5 Mar 2024
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We are pleased to hear that you enjoyed your stay. We thrive to provide the utmost service to our guests and are glad to know we were able to provide you with a comfortable stay.We sincerely look forward to welcoming you back again.With best regards,Oakwood Premier Tokyo

4/10 Poor

Tudor

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Unbelievable at a hotel at this price point to be charged for a missing room key and to be denied a 500 Yen card for skipping the room cleaning because we were late in notifying. So cheap. This was not a luxurious experience for a number of additional reasons, which is a pity, because the room was nice.
Stayed 3 nights in Feb 2024
Response from Oakwood Premier Tokyo on 1 Mar 2024
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us.We regret to hear that your recent stay did not meet your expectations. We truly apologize that the extra cost for the room key and 500 yen card conditions were not properly communicated to you beforehand.Your comments matter to us and we will review them with the team in order to improve our operations.We hope that you will give us another opportunity to accommodate you again. In the meantime, we remain yours sincerely,Oakwood Premier Tokyo

8/10 Good

Yanling

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is great and have the airport bus station at the ground floor of the hotel.
Stayed 4 nights in Jan 2024
Response from Oakwood Premier Tokyo on 13 Feb 2024
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your feedback with us. We are pleased to hear that you enjoyed your overall stay and that our location was convenient for you.We hope that we will be able to welcome you back again in the future!In the meantime, we remain sincerely yours,Oakwood Premier Tokyo

10/10 Excellent

Brenton

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Oakwood is my go to residence in Tokyo. Friendly staff, great communication skills and very knowledgable on the area. It is great staying on top of Tokyo Station. Lots of transportation & dining options.
Stayed 3 nights in Jan 2024
Response from Oakwood Premier Tokyo on 6 Feb 2024
Dear Guest,Thank you very much for your patronage with us at Oakwood Premier Tokyo and taking the time to share your experience with us.We are truly grateful for your kind comments and are glad to hear that you enjoyed your stay.We look forward to welcoming you back again soon!Warm regards,Oakwood Premier Tokyo

10/10 Excellent

Shuko

Liked: Cleanliness, amenities, property conditions & facilities
I live here so much! I feel like this is my home always. There is a nice kitchen and Landry in a room. The hotel people are so nice and sweet too. I’ll be back soon.
Stayed 1 night in Jan 2024
Response from Oakwood Premier Tokyo on 29 Jan 2024
Dear Guest,Thank you for your patronage with us at Oakwood Premier Tokyo and for taking time to share your experience with us. We are delighted to know that we are able to provide you with a home away from home.We sincerely look forward to welcoming you back again!In the meantime, please stay warm and safe.With best regards,Oakwood Premier Tokyo

10/10 Excellent

Duke

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Really nice luxury apartment style hotel with small kitchen and washer/dryer and located 1 min walk from Tokyo Station. The front desk manager is also very accommodating storing our luggage when we check out to visit Nikko. Would definitely recommend!
Stayed 3 nights in Dec 2023
Response from Oakwood Premier Tokyo on 29 Jan 2024
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We truly appreciate your kind score and remarks. We also hope you were able to enjoy your time in Nikko!We sincerely look forward to welcoming you back again.With best regards,Oakwood Premier Tokyo

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from Oakwood Premier Tokyo on 26 Jan 2024
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We are pleased to hear that you enjoyed your overall stay.We hope that we will be able to welcome you back again in the future!In the meantime, we remain sincerely yours,Oakwood Premier Tokyo

10/10 Excellent

BRIAN

Stayed 5 nights in Jan 2024
Response from Oakwood Premier Tokyo on 26 Jan 2024
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We appreciate your kind scores and are pleased to hear that you enjoyed your stay. We sincerely look forward to welcoming you back again! With best regards,Oakwood Premier Tokyo

10/10 Excellent

Stan

Stayed 4 nights in Jan 2024
Response from Oakwood Premier Tokyo on 6 Feb 2024
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We are pleased to hear that you enjoyed your overall stay and we look forward to welcoming you back soon!In the meantime, we remain sincerely yours,Oakwood Premier Tokyo

10/10 Excellent

Fada

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Oakwood Premier Tokyo on 4 Jan 2024
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We are pleased to hear that you enjoyed your overall stay and sincerely look forward to welcoming you back. With best regards,Oakwood Premier Tokyo

10/10 Excellent

Phavit

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Oakwood Premier Tokyo on 26 Dec 2023
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We are pleased to hear that you enjoyed your overall stay.We hope that we will be able to welcome you back again in the future.In the meantime, we remain sincerely yours,Oakwood Premier Tokyo

10/10 Excellent

Jun

Stayed 1 night in Dec 2023
Response from Oakwood Premier Tokyo on 15 Dec 2023
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We are pleased to hear that you enjoyed your stay and we hope to be able to welcome you back again in the future! With best regards,Oakwood Premier Tokyo

10/10 Excellent

Ku-Yu

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, furnished to feel homely, smoking room with smoking booth a life saver as a smoker. Receptionists were awesome.
Stayed 1 night in Dec 2023
Response from Oakwood Premier Tokyo on 11 Dec 2023
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We are delighted to hear that you were able to enjoy your stay. It is our mission to provide a comfortable home away from home for our guests, and we are glad to know that our facilities and staff helped achieve that for you.We sincerely look forward to welcoming you back again in the future!With best regards,Oakwood Premier Tokyo

10/10 Excellent

Chih Kang

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Dec 2023
Response from Oakwood Premier Tokyo on 12 Dec 2023
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We are grateful for your kind scores and to know that you enjoyed your overall stay. We sincerely look forward to welcoming you back again in the future!With best regards,Oakwood Premier Tokyo

10/10 Excellent

martin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location super clean nice apart
Stayed 7 nights in Nov 2023
Response from Oakwood Premier Tokyo on 11 Dec 2023
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We are pleased to hear that our location and cleanliness helped you to enjoy your stay.We sincerely look forward to welcoming you back again in the future!With best regards,Oakwood Premier Tokyo

10/10 Excellent

Ryosuke

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Oakwood Premier Tokyo on 26 Dec 2023
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We are pleased to hear that you enjoyed your stay with us.We hope to be able to welcome you back again in the future!Please keep warm and have a wonderful new year!With best regards,Oakwood Premier Tokyo

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great for families
Location is amazing, next to Tokyo Station and has many shops near as well as an underground mall. Service is great and the staff was very accomadating. The room is great for family with many amenities provided. We found that the bed could be better as it wasn't balanced and the floor is very slippery especially for children.
Stayed 8 nights in Nov 2023
Response from Oakwood Premier Tokyo on 7 Dec 2023
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us.We very much regret to learn of the issues you encountered whilst staying with us. Please accept our sincerest apologies for any inconvenience we have caused to you.Your comments matter to us and we are currently looking into the bed in order to make the necessary improvements. We understand your concern regarding the slippery floor. Our guests' safety is of utmost importance to us as well. We will share this with the team in order to take preventative actions to avoid any future accidents.We hope that you will give us an opportunity to stay with us again and experience true Oakwood Hospitality. In the meantime, we remain yours sincerely,Oakwood Premier Tokyo

10/10 Excellent

Ku-Yu

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Oakwood Premier Tokyo on 7 Dec 2023
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We appreciate your kind score and are glad to hear that you enjoyed your overall stay.We hope to welcome you back again in the future!With best regards,Oakwood Premier Tokyo

10/10 Excellent

Wing Suen

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Nov 2023
Response from Oakwood Premier Tokyo on 7 Dec 2023
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We appreciate your kind score and are pleased to hear that you enjoyed your stay.We sincerely look forward to welcoming you back again! With best regards,Oakwood Premier Tokyo

10/10 Excellent

Esmond

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Oakwood Premier Tokyo on 20 Dec 2023
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We are pleased to hear that you enjoyed your stay and sincerely look forward to welcoming you back. With best regards,Oakwood Premier Tokyo

10/10 Excellent

Ann

Liked: Cleanliness, property conditions & facilities
Great hotel
Stayed 2 nights in Nov 2023
Response from Oakwood Premier Tokyo on 29 Nov 2023
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We appreciate your kind comment and score and are pleased to hear that you enjoyed your stay and sincerely look forward to welcoming you back. With best regards,Oakwood Premier Tokyo

10/10 Excellent

Noel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s beside the TOKYO STATION! Everything is there. 10-15 mins away from Ginza. 5 mins walk to Marunouchi, Nihombashi .. accessibility is the Key. Because it saves you time to do what you came here to do.
Stayed 4 nights in Nov 2023
Response from Oakwood Premier Tokyo on 29 Nov 2023
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We are glad to hear that our location was helpful for your travels in Tokyo. We sincerely look forward to welcoming you back again in the future. With best regards,Oakwood Premier Tokyo

10/10 Excellent

Xiu Wen

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Oakwood Premier Tokyo on 29 Nov 2023
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We are pleased to hear that you enjoyed your stay and sincerely look forward to welcoming you back again. With best regards,Oakwood Premier Tokyo

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from Oakwood Premier Tokyo on 15 Nov 2023
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We are delighted to hear that you enjoyed your overall stay and sincerely look forward to welcoming you back. With best regards,Oakwood Premier Tokyo

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 7 nights in Oct 2023
Response from Oakwood Premier Tokyo on 9 Nov 2023
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We are pleased to hear that you enjoyed your overall stay and sincerely look forward to welcoming you back again in the future! With best regards,Oakwood Premier Tokyo

8/10 Good

Pui Yee Pearl

Liked: Cleanliness, property conditions & facilities
Convenient location
Stayed 3 nights in Oct 2023
Response from Oakwood Premier Tokyo on 23 Oct 2023
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We are pleased to hear that you enjoyed your overall stay and that our location was helpful for you.We hope to welcome you back again in the future. With best regards,Oakwood Premier Tokyo

10/10 Excellent

Hitomi

Travelled with family
Liked: Cleanliness, room comfort
Amazing staff and location
Everyone at the hotel was amazing. From pre check in to the end. The location was supper convenient.
Stayed 3 nights in Oct 2023
Response from Oakwood Premier Tokyo on 23 Oct 2023
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We are glad to hear that you were able to enjoy your entire stay! Our staff will be happy to hear so and we sincerely look forward to welcoming you back again in the future! With best regards,Oakwood Premier Tokyo

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 6 nights in Oct 2023
Response from Oakwood Premier Tokyo on 19 Oct 2023
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We are pleased to hear that you enjoyed your overall stay and sincerely look forward to welcoming you back again in the future.With best regards,Oakwood Premier Tokyo

10/10 Excellent

Setsuko, stockton

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved our room and everybody work at the hotel was wonderful.
Stayed 3 nights in Sep 2023
Response from Oakwood Premier Tokyo on 16 Oct 2023
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We are pleased to hear that you enjoyed your stay! We will share your kind comments with our team who will be happy to hear that they were able to provide you with a memorable stay.We sincerely look forward to welcoming you back again in the future!With best regards,Oakwood Premier Tokyo

4/10 Poor

Theodros

Travelled with family
Disliked: Cleanliness, amenities
We haven't offered any kind upgrade.
Stayed 1 night in Oct 2023
Response from Oakwood Premier Tokyo on 16 Oct 2023
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking the time to share your feedback with us.We are sorry to hear that your recent stay did not meet your expectations. Your comment is valuable to us and we appreciate your feedback. At the time of your stay, we were unable to provide an upgrade for you due to high occupancy.We hope that you will consider staying with us again so that we may have the opportunity to provide you with the exceptional Oakwood hospitality that we strive for.Thank you again for choosing Oakwood Premier Tokyo.In the meantime, we remain sincerely yours,Oakwood Premier Tokyo

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
This is a really well located property with just the right amount of amenities. The staff is very friendly and helpful. The service is unobtrusive. The only negative was that they informed me that they would not be cleaning the room every day and had scheduled three cleanings in the week. Given that I am not messy, this was not materially anything that mattered. But I though it odd given the high cost of the room per night.
Stayed 10 nights in Sep 2023
Response from Oakwood Premier Tokyo on 29 Sept 2023
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We are pleased to hear that you enjoyed your overall stay with us. We appreciate your comment regarding the daily cleaning and understand your concern. We will share your comment with the team as reference for improving our guests' journeys.We hope that you will give us another opportunity to accommodate you and provide you with true Oakwood Hospitality. Sincerely,Oakwood Premier Tokyo

10/10 Excellent

Eric

Stayed 5 nights in Sep 2023
Response from Oakwood Premier Tokyo on 27 Sept 2023
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We are pleased to hear that you enjoyed your overall stay and sincerely look forward to welcoming you back again!With best regards,Oakwood Premier Tokyo

2/10 Terrible

Steven

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Bait & switch. At check-in, they said that the room type we had reserved (a "Superior Studio" with a king bed) was not available & so we could either take a room w/ twin beds or pay extra 4 a room with king bed. I showed the clerk our Expedia reservation, which shows a king bed. But the clerk said "Oh, that's just a request, not a guarantee." What?? Thinking I had missed something, we paid the difference (~$30/night) 4 the room w/ king bed. That evening, I noticed on Expedia the "Superior Studio" says (& still does): "1 King Bed". Not only that, Expedia showed this hotel as still having 2 of these rooms available 4 that night! So, the hotel's claim of "unavailable" was suspect. I contacted Expedia support & they talked to the hotel. Expedia later told me that the extra charge was because we "requested an upgrade". Complete falsehood on the part of the hotel: we just wanted the room we booked & paid 4 months in advance. Later, I did notice that while the Expedia room selection page clearly says the room includes "1 King Bed", the page describing your booking (after you've paid) says this instead: "Requests: King Bed ... Special requests (such as bed type) are not guaranteed." So, once you book & pay 4 your room with "1 King bed", suddenly that feature (bed type) becomes a "special request" which is not guaranteed. Seriously, Expedia? Is this the customer experience you want? I rated the room cleanliness poorly because the room had a bad smell (the smell of food garbage).
Stayed 1 night in Sep 2023
Response from Oakwood Premier Tokyo on 19 Oct 2023
Dear Guest,Thank you for staying at Oakwood Premier Tokyo and for taking the time to share your feedback with us.We are truly sorry to hear about the bed size listing. We appreciate your comment and are currently looking into the issue in order to avoid a recurrence.We have also noted the bad odor in the room.We hope that you will consider staying with us again so that we may have the opportunity to provide you with the exceptional Oakwood hospitality that we strive for.Sincerely yours,Oakwood Premier Tokyo

10/10 Excellent

KEVIN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was outstanding and went beyond to service our needs! Never and issue communicating and always a willingness to get the answer for you! Clean and quiet for being so close to Tokyo station.
Response from Oakwood Premier Tokyo on 27 Sept 2023
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We are delighted to hear that you enjoyed your stay. We will share your kind comments with the team who will equally be happy to hear that our services allowed you to enjoy your time with us.We sincerely look forward to welcoming you back again in the future! With best regards,Oakwood Premier Tokyo

10/10 Excellent

Laura

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best place for work space in Tokyo with great staff! Thanks for another great stay!
Stayed 1 night in Sep 2023
Response from Oakwood Premier Tokyo on 4 Sept 2023
Dear Guest,Thank you very much for your continued patronage with us at Oakwood Premier Tokyo and for taking your time to share your experience with us. We are delighted to hear that our staff was able to provide you with an enjoyable stay! We will share your comments with the team who will be pleased to know as well.We look forward to welcoming you back again in the future!In the meantime, we remain sincerely yours,Oakwood Premier Tokyo

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel boasts impeccable cleanliness, accompanied by a remarkably friendly staff and an excellent location. Although my experience indicated a VIP treatment, I remained unaware of the specific privileges associated with it, as the front desk did not provide any explanation or mention it during my check-in process. I found it peculiar that, as a VIP, I was told to check out by 11 a.m. while other guests were allowed to check out by noon.
Stayed 6 nights in Aug 2023
Response from Oakwood Premier Tokyo on 4 Sept 2023
Dear Guest,Thank you very much for staying with us at Oakwood Premier Tokyo and for taking the time to share your feedback with us.We regret to hear that you had not been informed of your VIP privileges at the time of your check-in. We appreciate your valuable feedback and will make sure to share your comments with the team in order to improve our operations.We are truly grateful for your kind comments. We hope that you will consider staying with us again so that we may have the opportunity to provide you with the exceptional Oakwood hospitality that we strive for.Thank you again for choosing Oakwood Premier Tokyo.In the meantime, we remain sincerely yours,Oakwood Premier Tokyo

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Great location and perfect for long stay
Stayed 7 nights in Aug 2023
Response from Oakwood Premier Tokyo on 23 Aug 2023
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We are pleased to hear that you enjoyed your overall time with us and will share your comments with the team who will be happy to hear that our facilities were helpful for a long stay.We hope that we will be able to welcome you back again in the future!In the meantime, we remain sincerely yours,Oakwood Premier Tokyo

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Oakwood Premier Tokyo on 23 Aug 2023
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We are pleased to hear that you enjoyed your stay and sincerely look forward to welcoming you back again.With best regards,Oakwood Premier Tokyo

10/10 Excellent

Cherry Tze Yu

Stayed 6 nights in Aug 2023
Response from Oakwood Premier Tokyo on 21 Aug 2023
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We truly appreciate your kind score and are pleased to hear that you enjoyed your stay!We sincerely look forward to welcoming you back again.With best regards,Oakwood Premier Tokyo

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Great location and professional staff providing wonderful service!
Stayed 3 nights in Jul 2023
Response from Oakwood Premier Tokyo on 7 Aug 2023
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We are pleased to hear that you enjoyed your stay, especially with our location and staff service. We will share your comments with our team who will be happy to see your feedback!We sincerely look forward to welcoming you back again in the future.With best regards,Oakwood Premier Tokyo

10/10 Excellent

Anton

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay in a beautiful hotel with amazing staff!
Stayed 11 nights in Jul 2023
Response from Oakwood Premier Tokyo on 7 Aug 2023
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We are delighted to hear that our staff was able to provide an enjoyable experience!We hope to welcome you back again in the future.In the meantime, we remain sincerely yours,Oakwood Premier Tokyo

10/10 Excellent

Annette

Travelled with family and small children
Service was excellent and room was spacious and convenient
Stayed 3 nights in Jul 2023
Response from Oakwood Premier Tokyo on 14 Jul 2023
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We are delighted to hear that you enjoyed our services and that our room was comfortable. We sincerely look forward to welcoming you back again in the future.Yours sincerely,Oakwood Premier Tokyo

10/10 Excellent

Betty

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location is very convenient. The room is clean. Staff is nice as well
Stayed 5 nights in Jul 2023
Response from Oakwood Premier Tokyo on 10 Jul 2023
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We are delighted to hear that you enjoyed your stay with us.Please take care in the summer heat. We sincerely look forward to welcoming you back again in the future.With best regards,Oakwood Premier Tokyo

10/10 Excellent

Alex

Liked: Cleanliness, amenities, property conditions & facilities
Great stay at the Oakwood. The staff were incredibly helpful and accommodating to allow a late checkout. The property is in close proximity to Tokyo and Nihonbashi station. Many sites and shopping are within a 10 minute train ride.
Stayed 2 nights in Jun 2023
Response from Oakwood Premier Tokyo on 3 Jul 2023
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We are pleased to hear that you enjoyed your overall stay and our location. We sincerely look forward to welcoming you back again in the future!With best regards,Oakwood Premier Tokyo

10/10 Excellent

Erica

Stayed 6 nights in Jun 2023
Response from Oakwood Premier Tokyo on 19 Jun 2023
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us.We are delighted to hear that you enjoyed your overall stay with us. We sincerely look forward to welcoming you back again in the future!With best regards,Oakwood Premier Tokyo

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place was impeccable. Friendly service. Clean rooms. Great amenities. Everything you saw on the picture. You will see in your room.
Stayed 1 night in Jun 2023
Response from Oakwood Premier Tokyo on 16 Jun 2023
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We are delighted to hear that you enjoyed your stay and truly appreciate your generous comments. We sincerely look forward to welcoming you back again in the future!With best regards,Oakwood Premier Tokyo