Tom's Diner

Cons The “cafe” and “bar” are pitiful. The room was not cleaned every day. On day three, I called the front desk because I had no clean towels and the trash was overflowing and they told me “our policy is to clean rooms every day, however, to insure a visit from housekeeping, guests must call each day and specifically request one.” That is absurd. Half of the electronics charging ports did not work. The TV remote stopped working in the evening, replacement remote/batteries were not available until the “engineer” reported to work the following morning. The A/C air handler is in the room, and is extremely loud. The towels might scratch your skin off. The vinyl flooring planks were warped and would scrape your bare feet. The bed alcove is so small the bed is only accessible from one side. Pros The lobby area was consistently clean. The lobby desk staff was pleasant. The bed was comfortable. The A/C worked. Someone was available to answer the guest services phone 24/7. They weren’t terribly helpful, but at least someone answered the phone. There are lovely coffee shops within walking distance, as well as nice shops and restaurants in the adjacent neighborhood areas. The train entrance is convenient.

the cleaning was excelent. lobbi room is too small. good to have MEZUZA in front of rooms. Bed is too short. safe cabin didn't work properly.

The property is well maintained and very clean. The staff were beyond helpful and the front desk is very welcoming. They have a bar, but I didn’t utilize it. It’s located in the Clinton Hill neighborhood of Brooklyn and very safe. The bed was firm, which wasn’t horrible, but the softer pillows made up for it. There is a small fridge in the room, but no microwave or iron etc. I’m unsure if those items were available to be requested, but it didn’t change how I felt about staying at this hotel. The hotel was very quiet and ironically I did not hear street traffic. I would absolutely stay here again.