Bahia Principe Tulum hotels

"Upon check in, we had a minor issue with our room not being ready on time. I did ask to speak to the manager on duty. The hotel manager Kevin was very accommodating and even offered us a special dinner to make up for the late check in. Gabriel, Our room concierge was also great. He was very attentive, helpful and went above and beyond to attend to all of our needs. He planned a romantic dinner for us to celebrate our anniversary. Lucia the manager at olio - was great. She made sure our experience was perfect. You can tell these guys enjoy what they do and take it seriously. I also want to give thanks to Estela at the front desk, Jeremias at preferred lobby bar. I highly recommend this resort. It’s relaxing, luxurious and the customer service is top notch. "

"Beautiful resort and amazing customer service. Will recommend to friends and family!"

"Beautiful environment, great location, best service "

"Wonderful customer service!!! If you’re looking to relax- this is the place to be! The only downside is you need to take a taxi to go to the beach and taxis are not the most budget friendly in Tulum. Other places near hotel with a doable short walk when it’s not too hot ir raining."

"El hotel es muy hermoso, comodo de excelentes amenidades, super recomendado, elnprecio increible por la categoria del hotel, tal y como se muestra en las fotografías!! Volveriamos a regresar con mi familia sin duda!!"

"Excellent location in connection with nature. "

"The service provided by the housekeepers and all the staff in the breakfast and lunch area."

"Great staff!"

"Staff is so friendly. Everyone was so courteous and check out isnt until 12pm which is a benefit, they arranged a driver for us as well to pick us up from the airport. I will definitely be back. The room was also beautiful and spacious, came with its own pool. We only stayed one night. The food at their restaurant was also very delicious we ate there for dinner and breakfast and they have HOOKAH. "