「There was no communication whatsoever about how to check in, despite sending several messages through Hotels.com and directly to the property before our arrival. When we arrived, we found a Ring doorbell at the entrance, which had not been disclosed in the listing. After ringing it, there was no apology for the lack of communication—only someone asking if we had been given the access code, which we had not.
The property itself was in a totally unacceptable condition. It was filthy throughout,...