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"Staff were friendly and helpful. Loved the private bath (spa)!"

"Very great stay, staff were excellent would 100% recommend! I recommend taking the free shuttle service as the hill to the hotel is quite steep. "

"Eve"

"Very clean and room was nice, large, and comfy. Staff were very friendly and helpful. Food was great - mix of different things every day for dinner, filling and good. Location is a bit tricky because it is just above a very steep hill - can just call a taxi at Gora (3 min ride and very cheap)"

"The traditional ryokan vibes and two baths lead to an incredible experience. The staff were fantastic. The meal was lovely."

"Clean. Great gym. "

"Love the traditional futon beds and room - it’s comfy and we especially love the private onsen that you can book. Each booking is for 50 mins to enjoy onsen peacefully by yourself "

"The projector was broken and the hotel knew about it."

"Room was amazing. The old architecture with modern amenities was great. The onsen was beautiful. The hotel itself and the area around the hotel, including the gardens were stunning and fun to explore. A perfect oasis, I wish we could have stayed longer. Some lovely shops and restaurants within walking distance. The free shuttle up the hill to the train station was appreciated, although the walk down to the hotel is worth doing. Stop at Naraya cafe as well!"