Cologne University of Cologne Hotels

"Checked in the first night and room given was not cleaned. Was left dirty from previous resident. Was offered a minor upgrade though "

"Clean room. Close to tram stop. "

"-The room was beautiful and the hotel was close to the city so was able to walk to the places we wanted to go! -Some of the staff were kind and helpful, well others were unkind and rude due to my partner & I not being able to speak or understand German, so we’re spoken to in an unkind manner. - While my partner and I were eating breakfast in the hotel restaurant, we saw a live mouse moving around the dining area where guests were eating. This made the environment feel extremely unhygienic and uncomfortable, especially in a place where food is being served. We informed a member of staff, who acknowledged that they are aware there are mice in the breakfast area. The only action mentioned was that mouse traps have been placed, and they were unsure where the mice are coming from. This was very concerning and significantly affected our experience. We would expect much higher hygiene standards in a hotel of this level and hope this issue is addressed urgently."

"Room was clean but so small for 2 adult + 2 child. Hotel did not put baby cot desoite requesting one.there were no amenitşes in the room for any of us , including the baby. We had to requested from reception."

"Small but clean room, beds weren't ideal for a tall person. Staff were friendly, shops very close by and a great selection of bars and pubs close by too. "

"The room had bugs, so the occupant (our son) requested a different room. They did comply, but then accused him of damaging the TV. It was not true anyhow, and it then turned out that they accused him before even talking to any others (cleaning and maintenance personnel) who had access to the room. Overall, the facility was dirty and shabby - both rooms, elevator, etc. Overall impression was borderline disastrous, and anyhow the standard of a 4-star hotel was definitely not met. Beware the room damage scam/trap - we recommend taking a pic of your room to document the condition and avoid unfounded accusations!"

"Very clean and great facilities and staff. Unfortunately got room by lift which made a noise that was very annoying."

"The reception was terrible!!!"

"Reception understaffed and slow. No heating controls in room, which was cold. Other guests sometimes noisy in the corridors and adjoining rooms. "