Responsive manager, perfect location, clean. Older people and anyone with mobility issues should not stay here. Only access to the unit is by stairs that are fairly steep (a real pain with luggage!). Bedroom is a loft reached by stairs - which we knew. But description says sleeps 4 so we thought we could sleep on the fold-out couch to avoid the stairs and because the only bathroom is downstairs. It was terrible. Essentially it's a futon that has no support beyond the couch edge - it literally slants down so that you slide down. We put everything we could think of under the bed to try to level it but it was very uncomfortable. Obviously 2 people who don't mind stairs can sleep upstairs but it is simply incorrect to say that this unit sleeps 4 people as the pull-out bed is untenable. Also, the air conditioner is a mobile unit that emits cool air but in a very limited space. We were ok bc there was a box fan in the unit that was quite powerful. We brought it down from upstairs. Again, if people were sleeping upstairs, they would need the fan and would likely be fine but then the people downstairs would not be comfortable because the AC unit was just not effective. We did not expect this to be a luxury unit by any means but it still disappointed.