6/10 Okay
Anne H.
15 Nov 2023
Liked: Cleanliness
High Pressure Timeshare Sales
This is the second time I stayed in the Wyndham. It is across the street from the Metro and therefore very convenient. The rooms are spacious and comfortable. The beds are comfortable. The space is clean and well kept. The first visit did not include the following experience.
What made the stay difficult was the hard sell you can’t get away from and “No”
won’t be respected.
I did not know I was at risk of this pressure until after booking the room. Ethically, travers should know the risk before booking.
Here was our experience.
They delay you by saying they need to check on the room. Then shuffle you over to a desk on the other side of the room where the pressure begins. After using various foot in the door techniques, and giving you a bottle of wine, if you have not agreed to come to a sales meeting event, they bring out the timeshare manager. He puts on more pressure literally suggesting I would be responsible for their ratings dropping if I didn’t show. It goes on and on. I will spare you. I later I received no less than four phone calls and a note under my door with language that suggested I have zero choice and must show up.
We got away!
However, this makes staying here not worth it. It’s hard to feel like you have to sneak around your lodging choice while on vacation. It’s hard to feel like you need to hide.
Lovely place, very convenient to Metro but intolerable pressure will stop us from returning.
Anne H.
Stayed 3 nights in Nov 2023