Cincinnati West End Hotels

"Room 417 smelled like stool. We alerted the front desk, and they walked back to our room with us and agreed it smelled like bowel. Left us to spray and said they were full and could not change our room. "

"Nice stay"

"Love it "

"We elected to pay at the hotel upon arrival. As we were filling up on gas to travel 1.5 hours to our destination, I happened to check my email and see a message from the assistant manger, Kristen. She said we needed to update our card info by 3pm or the reservation will be canceled. It was 2:40pm when I happened to see the message (and no one called me although that’s an urgent request). So, we sat at the gas station to try to get this straightened out. We called 5 different times, left two voicemails, sent an email directly to the assistant manager, and sent a message via Expedia. Finally, on the 6th call, we got through and “updated” the info although they still didn’t take the payment until we arrived, so what was the point??? We stayed at the AC a few times in the past and it was modern and clean. When we checked into our room I was extremely disappointed. The room was outdated, floors were sticky, and there was hair everywhere. We were in town for a concert and afterwards we decided to just drive back home at 1am because neither of us felt comfortable staying. The drama didn’t end there though. I received 3 receipts after check out. The first, did not have valet added to it. The second, added valet for $22. The final one, added valet for $45. Parking was a fixed rate, what were all the changes about? All in all, excellent location, but it was not worth the hassle nor price. I saw the Moxy near by we’ll try there instead. "

"Everything was great and the staff was friendly. "

"The room I was initially put in had a leaking faucet and broken lamp, but the desk staff addressed this problem immediately by putting me in another room. Location is excellent, and the Art Deco decor of the lower floors is beautiful. "

"Remodeled a few years ago, but still in a not great part of town. "

"Had to pay for parking and room was not as shown "

"The tub had some miles on it. The shower spout was pulling from the wall and soap dispenser fell of the wall a few times. It wasn't a game changer. It's just a sign of a facility that has seen its fair share of customers since its last remodel. "