Shanghai Westgate Mall Hotels

"Handy location with nice places to eat near by, close to Metro Station and room was clean and tidy."

"Clean room"

"Good location, staff are generally helpful."

"Very very clean room, great housekeeping staff, extremely comfortable room and amenities "

"Charming "

" The staff are generally nice, but I had a very bad experience with the laundry service. I checked out today and shall talk to them again with the issues through third parties. I asked the laundry room to clean a small pack of my baby’s clothes. The staff recommended that I leave the clothes with them so they could take care of it. I confirmed this with them twice. However, they asked my wife to sign a blank form, and later they charged us 1,800 RMB (about $300) just for washing a small bag of baby clothes. This was a terrible experience. I asked in advance three times about the service, but no one told us how much it would cost. Instead, they had my wife sign a blank form and only showed us the bill afterward. I will speak with them to discuss and resolve this issue."

"Great location, sitting close to a neighborhood with lots of activities and shopping options! The staff in the hotel were very friendly. Nice breakfast covered by the reservation."

"Great hotel to stay at. Nanjing road one block away. Subway line 2 close by and a short walk to the bund. Hotel amenities were great with a nice buffet breakfast."

"Great location, staffs were all very friendly and very helpful in many ways. Many high end shops within walking distance. "