4/10 Poor
Tina H.
31 Jul 2024
Liked: Cleanliness, location
Disliked: Check-in, communication, listing accuracy
Location Great/ Not Process
VRBO doesn't manage the rental-Third Party. I raised my concerns with VRBO and they assured me that I would have coverage if something occurred. Received apparent scam email (that was correct) to pay outside of VRBO.
Arrival- agent almost charges me again for the room until I show my receipts, 50 stairs (no elevator) in hot corridor with piles of trash at the base of the stairs, charges for air conditioning/ electricity if going over their threshold, no blanket even on request (just a sheet), HARD mattress (requested the mattress pad left in the laundry on the floor put on and they did add it), three pillows (some left in laundry with no pillowcases), one plate, no spoons (requested and never received), and finally the best quality was a great location for the fireworks on New Years Eve. We could see everything from our window! The most challenging was the stairs. It was a hot and stinky stairwell for at least 50 steps. I had poor sleep at night due to the bedding being inadequate. First night was extremely hot since the air conditioning was off at arrival. Took all night to cool it off. During the week, we were able to cook some of our own meals as the unit provided nice cookware. Potential renters should be aware of all these conditions.
The island is beautiful- favorite beaches are Mambo and Grote Knip. On New Year's Eve, there are many celebrations in the streets to join starting in the day and lasting into the evening.
Tina H.
Stayed 5 nights in Dec 2023