Houston Willowbrook Mall Hotels

"Everything was fine"

"The room was clean and it smell very nice! Everyone was super friendly! "

"Good breakfast Clean room, good bed, courteous staff."

"Great service great location, and stuff"

"All the staff are very friendly and accommodating. When my fridge wasn’t working it was replaced on a matter of minutes. Nice breakfast everyday with many options. "

"212"

"condition 0f room was excellent"

"Yes"

"We mostly enjoyed our stay, but there were issues. There was no doorknob on the inside of the master bath toilet room door. I got stuck in there with no way to open the door from the inside. The sliding door to the master bath was off the rail. There was no shower soap, shampoo, or conditioner as expected in a short-term rental or hotel. There were no hand towels so we had to use paper towels each time we washed our hands, I did not like that. The front door lock was very hard to get to work, took several tries each time and the external door bolt on the inside of the front door would not slide over to lock. I never could work the lock on the back door as it sticks and would not open from the outside even if the code worked. The stove did not work at first, but the owner came over and reset the breaker so it worked eventually.The Nest thermostat is terrible, I eventually googled it and figured out how to make it to cool and heat to our perferred temperature. Too many smart features that make an unfamilar set up very difficult to use.The pool table is very unstable. Overall the house is a bit rough and needs TLC. It was ok for the discounted price, but I would not pay more for it.I did like the space and layout, great to cook and spend time together with my family for Thanksgiving. The tv was easy to use and logged in to apps for easy network and streaming options. The beds were comfortable but the sheets were synthetic, very hot, hard to sleep for me."