Tulsa Woodland Hills Mall Hotels

"I booked two rooms here for my family because the property advertised an indoor pool and breakfast. Unfortunately, the stay revealed several operational issues. Shortly after booking through Expedia using the “pay at the hotel” option, the hotel attempted to “authorize” my card early because they were fully booked and I was told I would lose the rooms if the charge didn’t go through. At check-in we were initially assigned a room that was clearly under renovation with open paint cans, supplies and debris inside. The front desk did move us after we returned downstairs, but this room should never have been in inventory. Security was also concerning. Multiple exterior doors had signs stating they opened without a key, which did not inspire confidence as a guest. Breakfast the next morning was poorly managed. Tables were dirty, items including juice were empty and my daughter cleaned a table herself so our family could sit. Shortly after we left, the area was roped off while staff members sat and ate the then replenished food. After years as a hotel General Manager myself, I was surprised and disappointed by the number of preventable service breakdowns during a single stay. When I asked if someone could reach out to the GM, I was told “We can only reach her through WhatsApp and she probably won’t answer”. This is a lovely hotel in a nice area. It has the potential to be great if stronger attention is given to operational standards, communication and service consistency."

"for the stay we had, it was very good. Location is excellent."

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"Easy check in"

"Great!"

"The room was ok. Couldn’t get the cleaning ladies to actually clean. There was a language barrier but the wouldn’t even get the dirty towels or trash. One elevator was broke down the entire stay. Overall this place needs to be cleaned and renovated. Even the lid to to toilet tank was not the correct one. "

"No breakfast no shower soaps and 1 coffee pot in lobby and cant make coffee at night. You will get repremanded for it. You will be watched on the cameras constant and be asked numerous times if you have a room and what room when coming back from places. Didnt realize until returning late one night a cockroach hanging out on the bed. I moved the night stand fou d more living and dead. Owners could care less. Its a health hazard and disgusting. Can tell they have been there for a while. One worker said just spray n keep going"

"This used to be my go-to spot when I came to Tulsa. I’m not sure if the owners changed or what happened but it was not as clean as it once was. Everything was sticky, room was as though it had not been wiped down and everything was muggy and hot no matter how low you turned the ac. "

"This is an older property for sure. The first night the room we had 213 had 2ft x 2 ft hole in the wall for plumbing, so we moved to 215. By the 2nd day we noticed the air wasn't consistent in cooling our room, so we moved a 2nd time to a room where the air conditioner worked. They did accommodate us in that part."