Memphis Woodruff-Fontaine House Hotels

"The staff were super friendly, one on evening shift went above and beyond being nice to our young child by giving him two moon pies. "

"bed bugs. very upsetting. staff was very nice. "

"Beautiful views, very friendly staff. Nice room, found item leftover from previous guest. No laundry facilities, virtual concierge did not respond. Adult beverages very overpriced. High end decor, Would like to see Bass Pro offer items labeled Memphis Pyramid. No microwave in room, but offered in community area"

"The breakfast was adequate. The pool on the other hand was not usable. The recirculating pump was not turned on and there were scads of dead insects on the surface of the water. A complaint to the front desk was answered basically with a shrug. We'll get someone tomorrow to look at it. Unacceptable."

"Great rooftop bar view."

"Room was clean, housekeeping did a great job. Breakfast was what to be expected for being included in the stay. You have a mixture of staff hospitality. Parking was extra but on the property able to access from the building. "

"Checking in the clerk was very friendly and helpful. It was the shifts that followed that was horrible. The customer service went down tremendously from that evening til the next day. We also experienced the smell of marijuana heavily in our room after being gone all day. The staff handled this very poorly. I just feel like if I pay my hard earned money that my concerns should be addressed properly. It wasn’t til checkout that the host that was originally there at check in assured me that I wouldn’t get an extra charge and apologized. Honestly I would never book this hotel again. The area was really convenient but I’d rather travel a little further that have to deal with attitudes."

"Clean room, nice looking hotel"

"A trip back in time, all was fantastic, accommodations from upkeep, rooms, restaurant food and the drinks in the lobby bar was fantastic. The hotel gives you the feeling of going 50 years back in time. Southern charm and hospitality. And not to forget the Duck ceremony every day, going from the fountain up to their sleeping quarters on the roof."