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"We booked the Fuji View Room — great location! It’s only a 10-minute bus ride to the visitor shuttle bus station. The onsen was wonderful. After 3–4 days of sightseeing in Japan, my feet were pretty sore, and the onsen helped a lot."

"Very spacious room, location was close to many activities and restaurants."

"the hotel is very clean, the lake view is great, the buffet dinner offers a lot of selections"

"Helped me see Mt. Fuji at sunrise. There was a thick layer of fog forming right above the Yamanakako Lake in the early mornig, which seems to be a common thing in this season. Because this hotel was above the fog it didn't obstruct our view of the beautiful Mt. Fuji at sunrise. It was a very clear and sunny day, and the fog cleared up within a couple of hours after sunrise. If you are aiming for sunrise picture, this hotel really enhaces your chance of catching the precious view. "

"Resort was a perfect mix. One side had a grand view of Mt. Fuji, the other side looked out into the theme park (Fuji Q Highlands). Hotel Guests had free access to the Onsen next door and had an enclosed walkway for access. The onsen was clean and had a great payment system for items you need (vending machines, souvenirs etc...); electronic bracelet that allowed you to purchase from venders & souvenir stoors. Final Payment for services at a kiosk on the way out. "

"Room was huge, spotless, and nice. Was a little perturbed by the number of giant hornets I saw, but that's the mountains in fall for you. Really historic and beautiful place. Food options within the hotel were strange and annoyingly expensive - I get that it's a 5 star hotel but not everyone wants to shell out a ton of money to eat there and it's one of the furthest hotels from the main parts of town so it feels exploitative of a captive audience. Food was Ryokan style, which was fine, especially if you're looking for that kind of service. I've stayed in cheaper onsen Ryokans that had more convenience regarding food that didn't feel like I was getting baited."

"Wonderful view of mt.Fuji and vegetarian Japanese dinner was wonderful. "

"Excellent service and an absolutely amazing property! Such a surreal experince, highly recommend! "

"The roof top hot springs has to be the best view you can ever ask for. We loved everything about this stay. Best hotel we’ve been to. The staff were amazing!! We definitely didn’t want to leave and would 100% come back. "