Lingshui Yetian Ancient Village Hotels

"This was one of the worst hotel experiences I’ve ever had and completely unworthy of the Westin name or a so-called 5-star rating. The hotel is extremely dirty. After sleeping just one night, my entire arm and back were covered in red, swollen bite marks. This was not a minor irritation — it was obvious and alarming. Cleanliness is the most basic expectation, and this hotel failed badly. Instead of taking responsibility, the hotel tried to blame me, suggesting the bites were caused by eating seafood or doing water sports. This is false. I did none of those things. Rather than investigate their hygiene issues, staff chose to deny and deflect. Even more disturbing, I placed a clear “Do Not Disturb” sign, yet staff entered the room while I was not there. When I returned, things had been disturbed, suggesting an attempt to remove evidence instead of addressing the problem properly. This is a serious violation of guest privacy. Due to health concerns, we requested to leave early, but the hotel refused to refund the unused nights, effectively forcing us to stay the full 3 nights. We contacted Expedia, and the hotel explicitly refused cancellation. Staff even gave us a random phone number that cannot be verified as a Westin contact anywhere online. The room also had a strong mold smell, an issue mentioned in many other reviews, showing long-term neglect. This level of cleanliness, service, and integrity is unacceptable for a 5-star hotel. I will not return and strongly caution other"

"Pools and waterslides were great!"

"Assistant front desk manager was brilliant he provided us with service above and beyond our expectations and made us feel very welcome. He is an excellent ambassador for this hotel. We appreciated him providing us personal service."

"The room and the food were both good but the biggest is just that about no one speaks English there (I met just one who did. Of all the people, all were Asian except me. The hotel is huge and difficult to navigate Posting more directional signals would be a big benefit. "

"Very nice and comfortable hotel with good privacy and service. Many restaurants and facilities are available in the hotel as well. The butler service was very nice, able to answer your enquiry in a short time"

"It is an excellent experience staying with Westin Santa, our host Damon shows top quality service, he always respond to our messages quickly with accurate information regards to our inquiry. Definitely recommend to every family who is planning to go to Sanya"