Riviera Maya Waterpark Holidays

Barcelo was so much more than we could've expected! We came for our honeymoon and were truly blown away by the beauty of the property, the activities they constantly had going, how kind and helpful the staff was, everywhere you look someone is cleaning, the food was amazing and plentiful. I could go on for days on how amazing this property was. We were a premium level guest with the ability to explore the connecting resorts and all were so beautiful! We loved it so much we extended our stay 2 more nights. No regrets! We hope to be back same time next year!

The resort has been renovated, but there are several issues that shouldn’t be overlooked. Communication in English can be challenging with some staff members. The food quality is below expectations and is often served cold. Activity schedules are not shared in advance or posted anywhere, making it difficult to plan. Pool seating is very limited and extremely difficult to secure. Our room door was locked before the scheduled checkout time. Check-in and check-out lines are excessively long. Room service was consistently delayed, and by the time it arrived, the food was cold and disappointing. There are also very limited options for lunch and dinner reservations. Reservations cannot be made in advance until a room is assigned, and by the time the room is assigned, most time slots are already fully booked leaving only the 9:30 PM option, which is inconveniently late since the kitchens close at 10:00 PM.

Barcelo was so much more than we could've expected! We came for our honeymoon and were truly blown away by the beauty of the property, the activities they constantly had going, how kind and helpful the staff was, everywhere you look someone is cleaning, the food was amazing and plentiful. I could go on for days on how amazing this property was. We were a premium level guest with the ability to explore the connecting resorts and all were so beautiful! We loved it so much we extended our stay 2 more nights. No regrets! We hope to be back same time next year!

The resort has been renovated, but there are several issues that shouldn’t be overlooked. Communication in English can be challenging with some staff members. The food quality is below expectations and is often served cold. Activity schedules are not shared in advance or posted anywhere, making it difficult to plan. Pool seating is very limited and extremely difficult to secure. Our room door was locked before the scheduled checkout time. Check-in and check-out lines are excessively long. Room service was consistently delayed, and by the time it arrived, the food was cold and disappointing. There are also very limited options for lunch and dinner reservations. Reservations cannot be made in advance until a room is assigned, and by the time the room is assigned, most time slots are already fully booked leaving only the 9:30 PM option, which is inconveniently late since the kitchens close at 10:00 PM.

Barcelo was so much more than we could've expected! We came for our honeymoon and were truly blown away by the beauty of the property, the activities they constantly had going, how kind and helpful the staff was, everywhere you look someone is cleaning, the food was amazing and plentiful. I could go on for days on how amazing this property was. We were a premium level guest with the ability to explore the connecting resorts and all were so beautiful! We loved it so much we extended our stay 2 more nights. No regrets! We hope to be back same time next year!