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Sandos Caracol Eco Resort - All Inclusive

4.0 star property
Stylish property on the shore with 3 outdoor swimming pools

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Sandos Caracol Eco Resort - All Inclusive

Photo gallery for Sandos Caracol Eco Resort - All Inclusive

Lake
Restaurant
Free minibar, in-room safe, desk, laptop workspace
Lobby sitting area
Waterslide

Overview of Sandos Caracol Eco Resort - All Inclusive

Reviews
6.8

Popular amenities

  • PoolPoolPool
  • SpaSpaSpa
  • Hot tubHot tubHot tub
  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi

Check out the area

Map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
  • Popular LocationPlaya Xcalacoco12 min walk
  • Popular LocationGran Coyote Golf8 min drive
  • Popular LocationQuinta Avenida13 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)46 min drive
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Room options

View all photos for Eco Family Suite

Free minibar, in-room safe, desk, laptop workspace

Eco Family Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Renovated in 2017
Separate bedroom
Blackout curtains
Ceiling fan
  • 441 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Eco Family Superior

Free minibar, in-room safe, desk, laptop workspace

Eco Family Superior

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Renovated in 2017
Ceiling fan
Blackout curtains
Bathrobes
  • 322 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Superior Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Superior Select Adults Only

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Bathrobes
Hairdryer
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Penthouse Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Penthouse Select Adults Only

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Separate bedroom
Blackout curtains
Ceiling fan
Bathrobes
  • 667 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Deluxe Select Adults Only

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Bathrobes
  • 441 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Royal Elite Suite 1 Bedroom

Free minibar, in-room safe, desk, laptop workspace

Royal Elite Suite 1 Bedroom

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Sofa bed - double
Blackout curtains
Ceiling fan
Separate bedroom
  • 667 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Royal Elite Penthouse

Free minibar, in-room safe, desk, laptop workspace

Royal Elite Penthouse

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Sofa bed - double
Blackout curtains
Ceiling fan
  • 676.1 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Royale Elite Superior Room

Free minibar, in-room safe, desk, laptop workspace

Royale Elite Superior Room

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
  • 420 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Eco Family Penthouse

Free minibar, in-room safe, desk, laptop workspace

Eco Family Penthouse

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
2 bedrooms
Blackout curtains
Ceiling fan
Bathrobes
  • 689 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Large Single Bunk Bed

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 5
  • 3 Single Beds and 1 King Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 5
  • 1 King Bed and 3 Single Beds

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 2
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 2
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Room Superior

Free minibar, in-room safe, desk, laptop workspace

Room Superior

  • Sleeps 3
  • 2 Double Beds

View all photos for Room Standard

Free minibar, in-room safe, desk, laptop workspace

Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Room Deluxe

Free minibar, in-room safe, desk, laptop workspace

Room Deluxe

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Master With Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Master With Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Room Superior

Free minibar, in-room safe, desk, laptop workspace

Room Superior

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Premium With Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Pool View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Room Superior With Pool View

Free minibar, in-room safe, desk, laptop workspace

Room Superior With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Sleeps 2
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • Sleeps 5
  • 1 Single Sofa Bed and 2 Queen Beds

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • Sleeps 3
  • 2 Double Beds

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About the area

Playa del Carmen

Sandos Caracol Eco Resort - All Inclusive is located in Grand Coral, a neighbourhood in Playa del Carmen, and is next to a golf course and on the beach. Central Square and Puerto Morelos Town Square are notable landmarks, and travellers looking to shop may want to visit Quinta Alegría Shopping Mall and Quinta Avenida. Gran Coyote Golf and 3D Museum of Wonders are two other places to visit that come recommended. Discover the area's water adventures with nearby windsurfing, or enjoy the great outdoors with skydiving.
Visit our Playa del Carmen travel guideOpens in a new window

What's nearby

  • Playa Xcalacoco - 12 min walk
  • Gran Coyote Golf - 8 min drive
  • El Camaleón Mayakoba Golf Course - 10 min drive
  • Quinta Alegría Shopping Mall - 13 min drive
  • Quinta Avenida - 13 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

  • The Fives Plaza - 19 min walk
  • La Laguna - 3 min walk
  • Marley Coffee - 19 min walk
  • Lizards Pool Bar & Terrace - 4 min drive
  • El Templo - 3 min walk

About this property

Sandos Caracol Eco Resort - All Inclusive

Upscale all-inclusive property near Gran Coyote Golf
Located close to Quinta Alegría Shopping Mall, Sandos Caracol Eco Resort - All Inclusive provides a free breakfast buffet, 18 holes of golf and free water park access. This property is a great place to bask in the sun with a white sand beach, beach massages and sunloungers. Indulge in a body wrap, a facial and a deep-tissue massage at SPA SANDOS, the on-site spa. Be sure to enjoy a meal at any of the 9 on-site restaurants. The health club offers fitness classes and yoga classes; other things to do include basketball, beach yoga and kayaking. In addition to a nightclub and 2 poolside bars, guests can connect to free WiFi in public areas.
Other perks include:
  • 3 outdoor pools and a children's pool, with a waterslide, sunloungers and pool umbrellas
  • Free self-parking
  • Free bike hire, 2 outdoor tennis courts and a round-trip airport shuttle (surcharge)
  • Coffee/tea in reception, massage treatment rooms and ATM/banking services
  • Guest reviews give good marks for the family-friendly amenities
Room features
All 956 rooms offer comforts, such as laptop-compatible safes and laptop-friendly workspaces, in addition to perks, such as air conditioning and free stocked minibars. Guest reviews say good things about the clean, spacious rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Plasma TVs with satellite channels
  • Balconies, coffee/tea makers and ceiling fans

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkelling
Surfing/body boarding

Land activities

Cycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

Dutch, English, Italian, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Return airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 9 restaurants
  • 2 poolside bars, 9 bars/lounges and 1 swim-up bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • 18 holes of golf
  • 3 outdoor pools
  • 2 outdoor tennis courts
  • 5 hot tubs
  • Fitness classes
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Fitness centre
  • Free bike hire
  • Free water park access
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Motorised watercraft
  • Nightclub
  • Parasailing
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped hire
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Upper floors accessible by stairs only

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Plasma TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free minibar

Outdoor space

  • Balcony

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include window guards

We should mention

This property does not have any lifts
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort
Sandos Caracol Eco Resort All Inclusive
Sandos Caracol Eco Resort - All Inclusive Playa del Carmen
Sandos Caracol Eco Resort - All Inclusive All-inclusive property

Frequently asked questions

Does Sandos Caracol Eco Resort - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Sandos Caracol Eco Resort - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sandos Caracol Eco Resort - All Inclusive?

Self-parking is free at this property.

What time is check-in at Sandos Caracol Eco Resort - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Sandos Caracol Eco Resort - All Inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Sandos Caracol Eco Resort - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Sandos Caracol Eco Resort - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, kayaking, sailing and more.

Where is Sandos Caracol Eco Resort - All Inclusive located?

Located in Grand Coral, this beachfront property is next to a golf course and within 3 mi (5 km) of Gran Coyote Golf and Quinta Avenida. Quinta Alegría Shopping Mall and Central Square are also within 9 mi (15 km).

Sandos Caracol Eco Resort - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 383 out of 1489 reviews" "
Rating 8 - Good. 380 out of 1489 reviews" "
Rating 6 - Okay. 296 out of 1489 reviews" "
Rating 4 - Poor. 210 out of 1489 reviews" "
Rating 2 - Terrible. 220 out of 1489 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Armen

Liked: Cleanliness, staff & service, property conditions & facilities
Resort has really nice outdoor area but beach not swimmable at all.Swimming in crowded small pool not for me, i like more open ocean.Food was so so,compared to other resorts this one was lower, So what i can tell more? If you are familly whith children may be you love this as my grandchildren if not try to find aneother resort
Stayed 5 nights in Apr 2024

6/10 Okay

Scott

Travelled with family
Room smelled like mildew. And to hard to get reservations at restaurants. And only served us the cheap liquor. Top shelf bottles not included.
Stayed 4 nights in Apr 2024

10/10 Excellent

Page, leduc

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The animals were amazing. Beautiful property. A very cool resort!
Stayed 7 nights in Apr 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024

10/10 Excellent

Katlynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing vacation for the entire family with plenty of dining options and activities for all ages and abilities
Stayed 5 nights in Apr 2024

4/10 Poor

maria elena

Stayed 3 nights in Apr 2024

6/10 Okay

Juan, Yuma

Travelled with family
Disliked: Amenities
This resort compares to a 2 star hotel. The resort is good for families with kids, however the kids menu is limited to hotdogs, burgers and cardboard-like chicken nuggets. Its a mission to find potato fries! We stayed 7 nights in a family suite, plenty of space for a family of 4. The beds were comfortable and room service was on point. It is a hassle to make a reservation at the different restaurants, cannot reserve ahead of time, it has to be right at midnight otherwise won't be able to do so. The restaurants are very limited as to main course choice. Food at the buffets is bland, Mexican food isn't authentic for being in Mexico. Staff is very friendly. Pools were small and crowded. The beach is rocky, you have to walk ways out of the resort to access a sandy beach. Would not stay here again.
Stayed 7 nights in Apr 2024

6/10 Okay

Virginia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in Apr 2024

10/10 Excellent

Ashily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the food the customer service my kids enjoyed the pool very good hotel
Stayed 4 nights in Apr 2024

10/10 Excellent

MARIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best eco stays I have been! I highly recommend this for families with kids. We had a blast.
Stayed 4 nights in Apr 2024