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坎昆綠洲金字塔全包度假村

4.0 星級住宿

The Pyramid Cancun By Oasis - All Inclusive

選擇日期查看價格

評價

7.2 分，滿分 10 分，
不錯

人氣設施服務

  • 泳池
  • 包早餐
  • 全包
  • SPA
  • 包車位
  • 免費 Wi-Fi
現價 HK$2,987
合共 HK$3,653
連稅及其他費用
3 月 8 日 - 3 月 9 日

客房選擇

可用嘅客房篩選條件
正在顯示 14 種房型 (共 14 種)

載入所有金字塔海濱房的相片

淋浴設備、風筒、浴袍

金字塔海濱房

  • 可容納 2 人 (按實質預訂人數入住)

載入所有金字塔海景特大床房的相片

迷你吧贈品、房內夾萬、遮光窗簾/窗簾、熨斗/熨衫板

金字塔海景特大床房

  • 可容納 2 人 (按實質預訂人數入住)

載入所有金字塔日落景觀特大床房的相片

迷你吧贈品、房內夾萬、遮光窗簾/窗簾、熨斗/熨衫板

金字塔日落景觀特大床房

  • 可容納 2 人 (按實質預訂人數入住)

載入所有標準客房的相片

標準客房 | 迷你吧贈品、房內夾萬、遮光窗簾/窗簾、熨斗/熨衫板

標準客房

7.0 分，滿分 10 分
不錯
(47 則評價)

特色

空調
免費摺床/加床
免費搖籃/嬰兒床
迷你吧贈品
平面電視
遮光布/窗簾
獨立睡房
風筒
  • 1 間睡房
  • 可容納 4 人 (按實質預訂人數入住)
  • 1 張特大雙人床或 2 張標準雙人床

載入所有標準客房, 海濱的相片

標準客房, 海濱 | 迷你吧贈品、房內夾萬、遮光窗簾/窗簾、熨斗/熨衫板

標準客房, 海濱

7.0 分，滿分 10 分
不錯
(34 則評價)

特色

空調
免費摺床/加床
免費搖籃/嬰兒床
迷你吧贈品
平面電視
遮光布/窗簾
獨立睡房
風筒
  • 海景
  • 1 間睡房
  • 可容納 4 人 (按實質預訂人數入住)
  • 1 張特大雙人床或 2 張標準雙人床

載入所有標準客房 (Pyramid Master)的相片

迷你吧贈品、房內夾萬、遮光窗簾/窗簾、熨斗/熨衫板

標準客房 (Pyramid Master)

8.8 分，滿分 10 分
優異
(5 則評價)

特色

空調
免費摺床/加床
免費搖籃/嬰兒床
迷你吧贈品
平面電視
遮光布/窗簾
獨立睡房
風筒
  • 1 間睡房
  • 可容納 3 人 (按實質預訂人數入住)
  • 2 張標準雙人床或 1 張特大雙人床

載入所有普通客房 (Suite Pyramid)的相片

普通客房 (Suite Pyramid) | 迷你吧贈品、房內夾萬、遮光窗簾/窗簾、熨斗/熨衫板

普通客房 (Suite Pyramid)

7.6 分，滿分 10 分
不錯
(4 則評價)

特色

空調
免費摺床/加床
免費搖籃/嬰兒床
迷你吧贈品
平面電視
遮光布/窗簾
獨立睡房
風筒
  • 1 間睡房
  • 可容納 3 人 (按實質預訂人數入住)
  • 1 張特大雙人床

載入所有高級套房 (Sian Kaan Master Suite)的相片

迷你吧贈品、房內夾萬、遮光窗簾/窗簾、熨斗/熨衫板

高級套房 (Sian Kaan Master Suite)

8.0 分，滿分 10 分
很好
(3 則評價)

特色

空調
迷你吧贈品
平面電視
獨立睡房
遮光布/窗簾
風筒
浴袍
私人浴室
  • 1 間睡房
  • 可容納 2 人 (按實質預訂人數入住)
  • 1 張特大雙人床

載入所有標準套房 (Sian Kaan)的相片

標準套房 (Sian Kaan) | 迷你吧贈品、房內夾萬、遮光窗簾/窗簾、熨斗/熨衫板

標準套房 (Sian Kaan)

特色

空調
迷你吧贈品
平面電視
獨立睡房
遮光布/窗簾
風筒
浴袍
私人浴室
  • 1 間睡房
  • 可容納 2 人 (按實質預訂人數入住)
  • 1 張特大雙人床

載入所有金字塔小型套房的相片

迷你吧贈品、房內夾萬、遮光窗簾/窗簾、熨斗/熨衫板

金字塔小型套房

  • 可容納 2 人 (按實質預訂人數入住)

載入所有金字塔標準房的相片

淋浴設備、風筒、浴袍

金字塔標準房

  • 可容納 3 人 (按實質預訂人數入住)

金字塔主套房

  • 可容納 2 人 (按實質預訂人數入住)

暹羅海濱房

  • 可容納 2 人 (按實質預訂人數入住)

Sian Kaan主套房

  • 可容納 2 人 (按實質預訂人數入住)

其他推薦

廣告
外觀

皇家沙灘度假村及 SPA - 全包式

酒店區
  • 泳池
  • 全包
  • SPA
  • 兒童泳池
8.6 分 (滿分為 10 分)，優異，2,770 則評價 篇評價
現售 HK$2,518
合共 HK$3,086
連稅及其他費用
3 月 8 日 - 3 月 9 日
皇家沙灘度假村及 SPA - 全包式
Mod logo
登入查看合資格的折扣及禮遇，更多歷險旅程，更多豐富獎賞！
登入免費註冊

關於鄰近區域

坎昆綠洲金字塔全包度假村位於坎昆的酒店區一帶，既鄰近機場，又位處海灘。愛好購物的你，一定要到訪拉伊斯拉購物中心及坎昆港碼頭購物中心！如果想盡賞此區的自然風光，還可以探索海豚海灘及女人島、蓬塔坎昆和蓬塔尼祖國家公園西海岸。與小朋友同行？不妨到索奇米爾科一遊，亦可到綠洲體育場觀賞表演或體育賽事。何不把握機會，探索此區的浮潛等水上歷險？瀏覽我們的坎昆旅遊指南
地圖
Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500

附近景點

  • 坎昆瑪雅博物館
    坎昆瑪雅博物館
    9 分鐘路程 - 0.8 公里
  • 水世界 设有 指示牌
    水世界
    10 分鐘路程 - 0.8 公里
  • 伊貝羅斯塔坎昆高爾夫球場
    伊貝羅斯塔坎昆高爾夫球場
    13 分鐘路程 - 1.1 公里
  • 海豚海灘 呈现出 綜覽海岸風景, 沙灘 和 熱帶風景
    海豚海灘
    2 分鐘車程 - 2.1 公里
  • 綠洲體育場
    1 分鐘路程 - 0.0 公里

交通資料

  • 坎昆國際機場 (CUN)：17 分鐘車程

餐廳

  • Tatish Restaurant
    4 分鐘路程
  • La Placita
    2 分鐘路程
  • Bahia Rodizzio
    9 分鐘路程
  • Coyote Loco
    3 分鐘路程
  • Piña Colada
    10 分鐘路程

住宿資料

坎昆綠洲金字塔全包度假村

位於伊貝羅斯塔坎昆高爾夫球場附近的高級全包住宿
不妨考慮入住坎昆綠洲金字塔全包度假村，住宿提供免費自助早餐、娛樂場和2 間海灘酒吧等設施服務。此住宿提供海灘位置、免費海灘小屋和躺椅，如果你喜歡海，這裡絕對不會讓你失望。想要放鬆一下的話，推薦您到附設的 Spa Sensoria Spa做個按摩、身體磨砂或芳香療法。住宿有 20 間餐廳，供應早餐、午餐和晚餐，並有墨西哥菜。健身室提供彼拉提斯班和健身班，還有籃球和沙灘排球等活動可以體驗。住宿提供公共區域免費 Wi-Fi，還有池畔酒吧和雜貨店/便利店。
其他設施服務還有：
  • 設有室外泳池，還有躺椅
  • 免費自助泊車
  • 個室外網球場、附設免費海灘俱樂部、托兒服務 (收費)
  • 櫃台夾萬、大堂咖啡/茶、晚間娛樂節目
客房特色
320 間客房全部都有提供空調、迷你吧贈品等享受，以及夾萬和浴袍等設施服務。
其他客房設施服務還包括：
  • 淋浴設備和風筒
  • 50 吋平面電視，提供有線頻道
  • 托兒服務、咖啡機/沖茶器和客房清潔服務

全包住宿詳情

此住宿是全方位服務住宿。房價已包括店內的餐飲 (可能設某些限制)。

小費及稅項

已包括小費，歡迎另付小費。

食品及飲品

包所有自助餐、單點菜餚、小食及指定飲品
已包基本酒精飲品
於指定時間提供客房送餐服務
房內迷你吧 (包所有飲品)
夥伴住宿提供的正餐和飲品

活動及設施/設備

包括所有店內活動和設施及設備的使用。

陸上活動

健身設施
足球
網球
排球

課程/比賽

健身操班
調酒班
烹飪班
舞蹈班
彼拉提斯班
水中健身班
瑜伽班

娛樂

店內娛樂及活動
可進入店內夜店
店內現場表演
主題派對

類似住宿

外觀
坎昆綠洲大酒店 - 全包式
  • 泳池
  • 包早餐
  • 全包
  • SPA
6.0 分 (滿分為 10 分)，1,848 則評價 篇評價
現售 HK$2,632
合共 HK$3,224
連稅及其他費用
3 月 20 日 - 3 月 21 日
坎昆綠洲大酒店 - 全包式
比較類似的住宿

住宿設施服務

網絡

  • 所有客房提供：上網服務
  • 部分公共區域提供：免費 Wi-Fi
  • 公共區域免費 Wi-Fi (4 部裝置使用)

泊車及交通

  • 店內設有免費自助車位
  • 附設自助泊車，車位有限

餐飲

  • 免費自助早餐供應時段：每日 07:00 至 11:00
  • 1 間池畔酒吧
  • 15 間酒吧/酒廊
  • 2 間咖啡店/咖啡室
  • 2 間海灘酒吧
  • 20 間餐廳
  • 小食店/熟食店
  • 公共空間提供咖啡和茶

店內餐廳

  • Benazuza Adults Only
  • Careyes Adults Only
  • Market Place and Bites
  • The White Box Gastrobar
  • TunKul Food Hall

休閒活動

  • 1 個室外泳池
  • 1 個室外網球場
  • 4 張娛樂場賭枱
  • 6 部娛樂場博彩機
  • 卡拉 OK
  • 全方位 SPA
  • 免費兒童俱樂部
  • 免費海灘俱樂部
  • 沙灘排球
  • 彼拉提斯班
  • 英式/美式桌球枱
  • 音樂會/現場表演
  • 娛樂場 (面積達 538 平方尺)
  • 健身室
  • 健身班
  • 晚間娛樂節目
  • 瑜伽班
  • 遊樂場
  • 電子遊戲/遊戲室
  • 蒸氣室
  • 購物
  • 籃球

親子設施

  • 1 個室外泳池
  • 小食店/熟食店
  • 免費兒童俱樂部
  • 兒童玩具
  • 兒童遊戲
  • 房內托兒服務
  • 洗衣設施
  • 遊樂場
  • 電子遊戲/遊戲室
  • 雜貨店/便利店

便利服務

  • 24 小時接待處
  • 自動櫃員機
  • 行李寄存
  • 洗衣設施
  • 接待處提供夾萬
  • 髮廊
  • 禮品店/書報攤
  • 雜貨店/便利店

旅客服務

  • 多語服務人員
  • 行李搬運服務
  • 更換床單 (按要求提供)
  • 求婚/浪漫套餐服務
  • 按要求更換毛巾
  • 按要求提供清潔服務
  • 旅行團和門票諮詢服務
  • 乾洗/洗衣服務
  • 婚禮服務
  • 開床服務
  • 禮賓服務

商務服務

  • 商務中心
  • 會議中心 (6,458 平方尺)
  • 會議室
  • 電腦工作站

戶外設施

  • 位處海濱
  • 位處海灘
  • 免費海灘小屋
  • 沙灘巾
  • 沙灘椅
  • 泳池躺椅
  • 花園
  • 露台

全方位 SPA

  • 水療
  • 身體磨砂
  • 芳香療法
  • 美甲/護足
  • 美容療程
  • 桑拿
  • 浴缸
  • 排毒裹敷療程
  • 深層組織按摩
  • 瑞典式按摩
  • 腳底按摩
  • 運動按摩
  • 蒸氣室
  • 熱石按摩
  • 雙人療程室
  • 體膜護理
  • SPA 每日開放
  • SPA 療程室

無障礙設施

  • 升降機

其他設施

  • 1 棟建築
  • 6 層樓層
  • 指定吸煙區
  • 宴會廳
  • 舞會廳

客房設施服務

睡房

  • 遮光布簾

浴室

  • 花灑
  • 風筒
  • 浴袍

娛樂

  • 附有線頻道的 50 吋平面電視
  • iPod 基座

餐飲

  • 有限客房送餐服務
  • 免費迷你吧
  • 免費樽裝水
  • 咖啡機/沖茶器

其他設施

  • 夾萬
  • 空調 (恆溫)
  • 按要求提供熨斗/熨衫板
  • 電話

政策

入住

入住時段開始時間：15:00；入住時段結束時間：00:00
延遲入住服務按供應情況提供
最低登記入住年齡 - 18 歲

退房

於 12:00 前退房
零接觸退房服務
延遲退房服務按供應情況提供
延遲退房需額外付費

特別入住指示

住宿前台職員將親自迎接旅客到埗
登記入住時須由持卡人出示預訂所用的信用卡，連同相符的附相片身分證明文件。如有其他安排，須於抵達前與住宿協調
如有疑問，可聯絡住宿查詢，聯絡資料請參閱預訂確認
由住宿提供的資訊可能會使用自動翻譯工具翻譯。
在美國春假期期間，此住宿規定 25 歲以下的旅客必須由家長或法定監護人陪同入住。

如何進入住宿

接待處有人當值

寵物

不可攜帶寵物

小童與加床

歡迎兒童入住
2 位 12 歲或以下兒童可使用現有寢具免費入住父母或監護人的客房

此住宿接受以下付款方式

重要資訊

基本收費

你將需於住宿支付以下費用，並可能包含適用稅項：

  • 春假按金：每次入住 USD30 (適用於 2 月 01 日至 4 月 30 日期間入住的 25 歲 以下住客)
  • 城市稅/本地稅：每間住宿每晚 USD4.98

此處已列出所有由住宿提供的收費項目。

可選額外設施服務費用

  • 延遲退房需額外付費 (視乎供應情況而定)

住宿可能尚有其他額外收費。上述收費及按金不包括稅項，金額亦可能會有所變動。

注意事項

如有額外房客入住，住宿會依照其規定收費。
住客登記入住時或須出示由政府簽發附有相片的證件，以及提供信用卡、扣帳卡或繳交按金以備雜費之用。
住宿無法保證一定能滿足住客的特別要求，須視乎住客登記入住時的供應狀況，住宿亦可能會加收費用。
美國春假辦理登記住手續的旅客最低年齡為 25 歲。
入住時使用的信用卡 (支付雜費用途) 之持卡人姓名，必須是主要預訂旅客。
住宿接受信用卡及扣帳卡等付款方式；不接受現金。
有提供無現金交易服務。
住宿內的保安設備包括滅火筒、煙霧探測器、保安系統及急救箱
此住宿的戶外空間 (例如露台、庭院、陽台) 未必適合兒童。如有疑慮，建議你在抵達前聯絡住宿，確認對方是否能為你安排合適的客房。
此住宿確認已遵循Cleaning and Health Protocols (綠洲酒店)指引採取清潔及消毒措施。
請注意，不同國家和住宿的文化和旅客政策或會有所不同，顯示的政策由住宿提供。

其他須知

泳池開放時間為 08:00 至 20:00
SPA 療程必須提早預訂；若要預訂，請於抵達前按預訂確認上的聯絡資料聯絡此住宿
只有已辦理入住手續的住客方可進入客房
免費公用地方 Wi-Fi 限 4 部裝置
2 歲以下住客禁止使用 SPA，18 歲以下住客必須有成人陪同方可使用 SPA

住宿又稱為

Pyramid Grand Oasis All Inclusive Cancun
Pyramid Grand Oasis All Inclusive
Pyramid Grand Oasis Cancun
Pyramid Grand Oasis
The Pyramid at Grand Oasis All Inclusive
Pyramid Grand Oasis All Inclusive All-inclusive property Cancun
Pyramid Grand Oasis All Inclusive All-inclusive property
Pyramid Oasis Inclusive inclu

常見問題

坎昆綠洲金字塔全包度假村是否設有泳池？

是，此住宿設有室外泳池。泳池 08:00–20:00 開放。

入住坎昆綠洲金字塔全包度假村需要多少錢？

截至 2026 年 3 月 7 日，2 位成人於 2026 年 3 月 8 日入住坎昆綠洲金字塔全包度假村 1 晚的價格低至 HK$2,987，未連稅及其他費用。價格為過去 24 小時內搜尋未來 30 日住宿的每晚最低房價，可能隨時變動。請選擇日期以查看最準確的價格。

坎昆綠洲金字塔全包度假村是否寵物友善住宿？

否，此住宿恕不接待寵物。

坎昆綠洲金字塔全包度假村的泊車位收費多少？

此住宿提供免費自助泊車服務。

坎昆綠洲金字塔全包度假村的登記入住時間是？

登記入住開始時間：15:00；登記入住結束時間：00:00。延遲入住服務限時提供。

坎昆綠洲金字塔全包度假村的退房時間是？

退房時間為 12:00。此住宿有提供延遲退房服務，並酌量收費 (視乎客房供應情況而定)。

坎昆綠洲金字塔全包度假村是否提供全包式禮遇？

是，此為全包式住宿。所有餐飲食品費用已包 (設有若干限制)，活動包括足球、網球、排球等。

坎昆綠洲金字塔全包度假村位於哪裡？

此住宿位於酒店區的海灘，距離綠洲體育場和伊貝羅斯塔坎昆高爾夫球場不到 10 分鐘腳程。海豚海灘和拉伊斯拉購物中心均位於 5 公里內。

我可否免費取消預訂，並獲發全額退款？

是。此住宿的指定房價計劃可免費取消，提高旅遊彈性！有關任何豁免條款或相關規定的詳情，請瀏覽我們網站上的住宿取消政策。

評價

坎昆綠洲金字塔全包度假村的評價

7.2

不錯

7.6

整潔度

7.6

設施服務

7.2

職員與服務

7.2

住宿狀況
10 分評分，優異；1700 則評價中有 638 則
8 分評分，不錯；1700 則評價中有 353 則
6 分評分，一般；1700 則評價中有 280 則
4 分評分，欠佳；1700 則評價中有 174 則
2 分評分，很差；1700 則評價中有 255 則

評價

8/10 不錯

Guo

讚好：職員與服務和設施服務
不错的酒店
於 2025 年 8 月住了 3 晚

4/10 欠佳

Weixing (Port Charlotte)

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Bad room service
於 2025 年 7 月住了 3 晚

2/10 很差

Alejandro

讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was great, but I was lied to about there being a casino and a karaoke bar both are closed.
於 2026 年 2 月住了 5 晚

10/10 優異

Maday

讚好：職員與服務、設施服務和住宿狀況
El mar se veía desde mi habitación y todo excelente
於 2026 年 2 月住了 3 晚

8/10 不錯

TRINA (CALGARY)

親子同遊
讚好：整潔度、職員與服務和設施服務
Food was not great. The first the a omelette tasted so bad. Ketchup was mixed with a lot of water. Nutella mixed with a lot of oil. Those are some example. Restroom near the beach weee a little messy and dirty. However the beach was amazing. Staff were nice. Shows and property good.
於 2026 年 2 月住了 7 晚

4/10 欠佳

Diego

親子同遊
不滿：設施服務
The food was low quality, with very limited buffet options. It was impossible to reserve any of the restaurants before four days of stay. There were very long lines at the bars (up to 20 minutes just to get a drink) and long waits for the restaurants as well. The most surprising part: all bars close at midnight!!! Yes, if you’re like Cinderella, this resort is perfect for you. If you’d like to enjoy drinks later during your vacation (as most people do), you may want to consider another option. The staff was not very friendly. Don’t get me wrong, Mexico is a beautiful country and always worth visiting, but this resort may not be the best choice.
於 2026 年 2 月住了 7 晚

8/10 不錯

Juan carlos

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good view of the ocean, Room very clean and the service is excellent.
於 2026 年 2 月住了 7 晚

8/10 不錯

Michael

親子同遊
讚好：整潔度和住宿狀況
This is a nice 3.5 star hotel, not 5 star! The resort was well kept but kind of boring. No poolside entertainment throught the day and the evening shows were uncomfortable due to having to sit on the floor or stairs. Most of the restaurants were inaccessible due to very long waits so we pretty much stuck to the buffets for the week. Pool chairs were slim pickins. If you werent snagging one at 7am, you didnt get one. I dont think it was worth what we paid.... beautiful property though.
於 2026 年 2 月住了 6 晚

10/10 優異

brett (Saint Paul)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Ocean room was amazing. A bit old...sliding glass doors were very hard to operate. Room could have been a bit cleaner specifically the bathroom Everything else was amazing!! Highly recommend.
於 2026 年 2 月住了 7 晚

4/10 欠佳

Tristan

多人同遊
不滿：整潔度、設施服務和住宿狀況
Out dated, under staffed and poor quality. Food alone would make it a never again for me.
於 2026 年 2 月住了 5 晚

6/10 一般

Alla

親子同遊
讚好：設施服務
不滿：職員與服務
The ocean was little visible, the room was clean at first, but if you get sand , no one will clean it. We had 2 rooms, ours was fine, other one they ignored to change the towels, remove dirty plate, we got ants, the ac was leaking the toilet was leaking. To sleep at night is impossible , the music was till 3am. so if you travel with kids good luck. No one cleaned the beach from the grass , like at all, we walked all the was to lagoon to the right , all beaches were clean. No security at the property at all no life guards, lots of drunk people smoking all over, trash is everywhere, The overall property is covered with palms and flowers, pond with fish that part is beautiful. The food is not that great, service is worse. Only places with excellent food and service were white box, miramar, and careyes . The most memorable experience is Black sense. be careful not all alcohol is included. And dont miss you reservation as they will charge you. The coffee shop is nice and great coffee choices ,delicious pastries.
於 2026 年 2 月住了 6 晚

6/10 一般

Fatemeh Daryaei

親子同遊
讚好：設施服務和住宿狀況
I give 3 stars because I felt there was short staff in most of the places. We need to wait in the line for drinks, snacks coffee. Staff could be more friendly, barely the would be smiling and greeting you. The bedding in the room had some minor spots. The worst part for me was the little cockroaches in the room.
於 2026 年 2 月住了 7 晚

4/10 欠佳

Sarah

家人同遊
讚好：整潔度、設施服務和住宿狀況
Staff
於 2026 年 2 月住了 4 晚

8/10 不錯

Douglas Joseph

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
The reviews about this place are entirely misleading. While the room was a bit dated we don't go on vacation to stay in a room. The events and shows offered through the resort were on a par with some of the newer and more renowned locations in the area. The food was exactly what you expect with 3 buffet locations, and 3 different coffee locations. The local places within the resort needing reservations were top notch. The fillet at Careyes was one of the better ones I have ever had and the service was great. All in all we loved the stay here, the beach was clean and staff were serving food and drinks on it, the pool was well kept and while getting chairs was difficult after 8 am that was more on us fir not getting up early. The line ups for food were the same as they would be in any large resort. They moved fairly fast and had a decent selection for everyone. The bars served local and house liquors, with options for upgrades for non well options. But the liquor is included in the cost and if you are going to party it really doesn't matter if it isn't grey goose or Pappy van Winkle All in all the location and resort were an absolute will revisit again and as we stayed in THE PYRAMID in a standard room on the 2nd floor I know we left some additional amenities on the table and we will upgrade later on for them. So while a slightly older resort than some and while the rooms may be a shade dated and it has a party vibe to it. it was solid and a quality 8/10.
Atrium shows every other night at 7:15 pm as seen from the 2nd floor in the Pyramid
於 2026 年 2 月住了 8 晚

4/10 欠佳

Sean

Most things here were just average at best. It’s a huge resort with a couple of large pool areas but hardly any loungers. All part for them to upsell cabanas and “beach clubs” we did this a couple of days but not with the extra charges for an all inclusive resort. Biggest disappointment - everywhere is under staffed. Every bar is a long wait during the day, swim up bars and beach club bars were almost always 10-15mins. Very few servers to bring drinks or to serve at the bars, unless you’ve paid for the extras at the beach clubs. Restaurant reservation weren’t the easiest to make happen but the food was generally good, but never fantastic. Overall, I’ll stick to RIUs for a better all inclusive experience in the future.
於 2026 年 2 月住了 6 晚

2/10 很差

Jorge Alexander

多人同遊
不滿：整潔度、設施服務和住宿狀況
What appears to be a vibrant, all-inclusive getaway at Pyramid at Grand Oasis quickly becomes one of the most disappointing resort experiences I’ve had. The promised quality service and variety of dining options are mostly a façade. Traveling with a group, we were told the resort was “extremely busy,” which became the excuse for every issue that followed. In five nights, we only ate together twice (both after 9 p.m.) and every restaurant brought new frustration. Sakura served bland, unbalanced sushi, and Bahia Steak House was the worst of all: tough steaks, unappealing appetizers, and a kitchen unable to cook a simple medium-rare correctly. Tatish Buffet felt unsafe, with gray, lukewarm food sitting out for hours and long wait times. Hosts regularly made being seated feel like a problem, even bringing one person in our group to tears with their harsh tone. Only Le Buffet and The White Box offered consistently edible food. Drinks were just as disappointing. Most bartenders seemed inexperienced, cocktails tasted cheap and watered-down, and quality varied wildly. The only reliable bar was Sian Khan. While the pools and beach look appealing, the rooms were outdated, uncomfortable, and had bug problems. To make matters worse, nearly everything closed by 11 p.m., and many advertised amenities, like karaoke, were exaggerated or nonexistent. Overall, I cannot recommend this resort to anyone.
於 2026 年 2 月住了 5 晚

6/10 一般

Shelly

伴侶同遊
不滿：整潔度
Call tax a tip, because that’s what it is. You never know how much anything really is as far as tours and stuff. Book them ahead of time to save money. Also, the check out process can be long. You have to wait in the same line as the check-in people. Bar tenders were awesome, food was just okay, and rooms are not the cleanest. Floors are kinda dusty and dirty and we did sets a clock roach in our room at night. Bed was okay.
於 2026 年 2 月住了 4 晚

6/10 一般

Amy Jo

多人同遊
讚好：整潔度和住宿狀況
Housekeeping was great. Drinks and food sub par. A couple of restaurants tried to upcharge on drinks even though our concierge had informed us prior that was not to be the case. We spent the week in a bit of confusion as to what was available with our all-inclusive pkg. Very few umbrellas for pool lounging.
於 2026 年 2 月住了 7 晚

8/10 不錯

Lance Myron King Melitta

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Great stay good food
於 2026 年 2 月住了 5 晚

4/10 欠佳

Alice Marie

Food was mediocre, we were hit with addition fees upon checking in for what the call hotel resort fees of over $200, this is only in the Mexican state of Quintana Roo, taxis are outrageous expensive compared to Puerto Vallarta. adult pool area is right next to the party area and the music was unbelievably loud. If you happened to miss a reservation for dinner they will charge you, staff at restaurants and pool was the only saving grace as they were super nice and helpful, not so much the staff in the check in areas. Room was ok, some issues with water pressure a few times but we managed. We will NOT be going to Cancun area again as there is are hidden cost in everything
於 2026 年 2 月住了 21 晚

10/10 優異

Eldar

讚好：整潔度、設施服務和住宿狀況
Good
於 2026 年 2 月住了 6 晚

2/10 很差

Laura

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
Room was out of date. Tall tub difficult to get into to shower. The second shower was the same but tiles missing all grout and shower didnt work well, pulled spiut tab and it would fall out. When scheduling booking couldnt add 2nd person but when emailed they gave me a quote i would pay at the hotel for adding. Once arroved thwy told me pricing had gone up and was more expensive and would not honor their pricing. The food was mediocre and drinks were all basic. They didnt have creams or liquored flavors that are more in style for flavouraed drinks. The margaritas and pina coladas were basic ad missing flavor. And only 1 option of beers. Struggled getting into getting food at restaurants and drinks. The outdoor food bars had food sitting out in sun for hours and most food spoiling witing for someone new to get sick. Not enough chairs in the beach onces they did have were mostly all in plain sun and missing umbrellas... but you could pay for them and they could offer some with umbrellas. Dont make same mistake as i did and spend a few more dollars and go to a better quality hotel.
於 2026 年 2 月住了 5 晚

6/10 一般

Charline

於 2026 年 2 月住了 3 晚

2/10 很差

Stacey

伴侶同遊
不滿：整潔度和設施服務
We booked an ocean front room, when we arrived the front desk told us the resort was sold out, the room wasn't available. We would be put in a standard room. No upgrades were available for the whole week. They were quite rude about it and told me to deal directly with Expedia about a refund for the downgrade in room. I had a manger get involved, still unable to provide me with any type of upgrade for our room for the whole trip. We had the pearl bracelet that got us better food options, however the resort was booked and reservations for dinner each night was booked. After complaining about the service, I managed to get dinner reservations made for each night, I didn't choose, they gave me what they could. The a la carte breakfast looked nice, however upon arrival we were told it was a 45 min wait for a table. Each morning was the same. We showed up late for our reservation at the Italian restaurant. our mistake, we thought the reservation was for 9, it was for 7 They refused to seat us without our confirmation slip. The manager of the restaurant actually walked all the way to our building to get the confirmation paper from our concierge, walked it back to prove us wrong, then told us we could go to the buffet. The restaurant was not full, it closed at 10, he would seat us if we could prove our reservation was for 9 but would not seat us because it was at 7. The customer service was no bueno! 2/10. The beach was perfect, bali beds had excellent service 9/10 Food 5/10 Room 3/10
於 2026 年 2 月住了 4 晚

8/10 不錯

Sefika

讚好：整潔度、設施服務和住宿狀況
“The hotel lacks sufficient lounge space, and many guests reserve seats very early in the morning, which creates inconvenience. Additionally, there are not enough restaurant reservations available. Aside from these issues, everything else was fine.”
於 2026 年 2 月住了 4 晚