Kanagawa Prefecture Adventure Holidays

Breakfast was incredible. The complimentary food and drinks in the lounge were fabulous. The staff were wonderful. A great experience overall.

We loved our stay and didn't want to leave! We had three nights in one of the Villas. It was completely private, the wood cabin was gorgeous and smelled amazing. We had a private outdoor bath in the villa and it was fabulous spending time out there. Both the traditional Japanese breakfast and the French breakfast buffet was a treat. Would recommend trying both.

Excellent service, quick check in. Let us leave our bags when we arrived in the morning so we could shop. View of harbour is beautiful. Close to Cosmo World, train station, World Porters, Cup Noodle Museum. The room I had was dated and smelled like smoke, but very clean.

Hotel was good, onsen were so relaxing and rooms spacious. Liked the lounge area! Nice views, unfortunately couldn’t see Mount Fuji while we were there. Breakfast yummy and good vegetarian options. The down side was some of the staff weren’t the most helpful and their English was very questionable. All other hotels we’d been to were able to help with luggage forwarding including to airports but we were told very bluntly to go to a post office and that they couldn’t help with getting our suitcases sent to Haneda airport. We ended up wasting over an hour trying to sort this out with the lovely and very patient post office people using google translate to fill all the Japanese forms when the hotel could definitely helped… pretty appalling customer service for a 4* hotel and at the end of the stay left a bad impression. They didn’t even help with our bags to get down their stairs when we left…

This is one of the best hotels in Japan. Very happy stay!

Breakfast was incredible. The complimentary food and drinks in the lounge were fabulous. The staff were wonderful. A great experience overall.

Excellent service, quick check in. Let us leave our bags when we arrived in the morning so we could shop. View of harbour is beautiful. Close to Cosmo World, train station, World Porters, Cup Noodle Museum. The room I had was dated and smelled like smoke, but very clean.

Great staff super freindly and helpful really enjoyed our stay

We stayed one night pre cruise and were very happy with this hotel. We would definitely recommend it to others and even stay there again. The area was beautiful and convenient. Totally walkable.

Excellent service, quick check in. Let us leave our bags when we arrived in the morning so we could shop. View of harbour is beautiful. Close to Cosmo World, train station, World Porters, Cup Noodle Museum. The room I had was dated and smelled like smoke, but very clean.