East Neuk Cheap Holidays

Great location, very clean and spacious!

A little disappointed. Elevator 1 was out for our entire stay and we had to personally haul our luggage up 4 flights, bed was extremely firm, robes were stiff and scratchy, our air went out and window wouldn't open. Hotel provided us with a fan. Lobby area quite small. Location was excellent - right by the train station and bus station and around the corner from the Royal Mile. The young staff was efficient. Good coffees and teas in room along with sparkling and still water daily and 2 samples of Scotch upon arrival. Good lighting in bathroom with a make up mirror that was located in a perfect place for optimum use. Wouldn't classify this as a luxury hotel

Beds were really comfy and great food options available close by

Had a great time in Edinburgh. The accommodation is located is an excellent spot. Billy was very welcoming, will definitely stay here again next time we visit.

Near everything and very nice staff

Beautiful property and service

Great experience with the staff and concierge. Room accommodation was terrific and the location of the hotel is perfectly situated in the “old town” area so is convenient to the Edinburgh Castle, restaurants and shopping. If returning to Edinburgh, we would definitely stay here again.

We stayed at The Glasshouse (Glenlivet Suite) with our toddler from July 17–22. The hotel’s location is excellent—close to Edinburgh’s major sights but still peaceful, and the rooftop garden was a beautiful place to relax. Several staff really made our stay: Conall at the bar was outstanding with whisky knowledge and hospitality. Sam was kind and attentive, and a lovely staff member at breakfast gave great advice for a toddler-friendly park (Princes Street Gardens) and warmly engaged with our son. The room was well-appointed with thoughtful touches like whisky and chocolate, and the nearby car park with a 50% hotel discount was a plus. However, a few areas missed the mark for a five-star hotel. Housekeeping was inconsistent (we had to ask repeatedly for basic things like towels and trash pickup), turndown service was minimal, and room service was slow and underwhelming. Breakfast, while served with warmth, was overpriced for the quality. The bar could also benefit from light food options. We appreciated the thoughtful staff and setting—but consistency in service would go a long way in delivering the luxury experience The Glasshouse aims to provide.