奥克 3 星级酒店, HK$757 起

“O”

“晚上才入住酒店，沒有水提供，要換衣服去大堂購買，真的有點感覺服務太差了”

“I didn't even get passed the front desk. The lady there was rude when I went to check in. She told me that I can't stay there because I was local and they don't book rooms to locals. What if your house is being fumigated or it caught on fire and you needed a place to stay??”

“Maid left our door open, we had items taken and have had zero follow up from the hotel nearly 4 days later. When reported to the front desk staff, she was rude and unhelpful- seemed to care O%. I have had to email and call corporate to even find out what the policy is for this. Terrible customer service from the front desk- had she handled things better and shown any concern for over 2k in missing property, I’d not have been as mad. We stay Mariotts all the time and this hotel was poorly……

“let me start by saying the front desk staff was great! Room was dirty.. crumbs in the sofa bed.. like a lot of crumbs.. sticky stuff all over floor in kitchenette area, dust everywhere.. hair and what looked like crumbs in the shower.. sticky stuff in and on fridge. oil all up inside of washing machines and dryers downstairs.. only 1 washing machine worked btw.. Breakfast was ok.. eggs were like yellow colored styrofoam but the rest was ok. free hotel breakfast so.. cant complain too much..……

“Room was moist feeling, even after the a/c ran all night. the ADA bar in the shower was missing and poorly patched. Bathroom floor looked dingy. Bed was a spring mattress, I felt every movement from my husband. Lamp shades were cracked and dusty. Regarding breakfast, the juice machine was "out of order" and they only had two tables to sit at. They offered no protein, like sausage or eggs. We smelled cigarettes often.”