Key Haven 4 Stars Hotels

"The room was very clean. Checking in was not pleasant. We arrived at 3:45pm (15 minutes before the 4:00pm check in time). We were told that for $150.00 more they could accommodate us with early check-in . We opted to wait the 15 minutes leaving our phone number at the front desk for a text stating our room was ready. 10 minutes later the room was available and we got a text stating so. I prepaid the room via hotels.com and knew I had only the resort fees left to pay. Knowing it was going to be around $130.00 the desk quoted double that. After producing my hotels.com receipt, she acknowledged her error. I strongly urge guests to bring receipts and closely watch their billing procedures. We will not stay there again."

"Staff were very nice and helpful and just wonderful!"

"This hotel is overpriced for what you get. Not a good value in my opinion. The staff is very friendly."

"Everything was great except for the roosters crowing at 4 in the morning, I would definitely stay again "

"Everything was wonderful except for the fact that they let residential people of Key West use all they meant it is at the hotel for free. I was paying an extra $35 a day resort fee to use the amenities at the hotel. I had resident people come into the hotel and solicit me to use the restaurant rent their boats, etc. A few days I was unable to use a hot tub because there was teenage kids in the hot tub that lived in Key West. They were able to use of facilities by walking in the back gate of the hotel by the pool. I talked to the general manager about this and I was informed he wasn’t gonna do anything about it because he was allowing the resident use the facilities for free. I’ve never been to a nice resort that I was spending over $400 a night and but outsiders use, all the amenities at the hotel.. There was no security at the hotel so anybody could just walk in to the hotel. We had cards to use to get in our hotel room, but that was the only use for the card. I felt very uncomfortable knowing this information. One day there was over 200 people at the pool and many many people that we’re not staying there."

"Excelente location , super cute and clean "

"Booked here to spoil my girlfriend on her birthday and they were accommodating. Gave me a lovely room with a view right over the harbor. The room was clean and comfy. The available water bottles in the room and near the elevator were very nice for the resort fee. But the $40 valet fee I wasn't impressed with and here's why. I am a valet bellman myself, so I was excited to be on the other side of the experience. But when I pulled in, the valets didn't greet my car, they stood at their podium and talked and I was the only car there. I had to get out and walk up to them, and interrupt them. It didn't bother too much at the moment as of course I was in a great mood being on vacation and quickly told them I do what they do and am happy to be in Florida. They were nice, and I still tipped them well on all bell runs and car retrievals. But they should be approaching the car, greeting me and welcoming me first, especially at the price of valet and the hefty price of the rooms. Overall, it was great stay, just very expensive so you expect a level of customer service that matches."

"Great pool, great outside bar, close to the beach"

"Very relaxing"