泰恩河畔新堡 4 星級酒店 | 酒店優惠低至 HK$536

「Staff is good」

「Excellent experience」

「Excellent stay. Love the new rooms. You need to clean the chairs in the bar. Had to wipe a few down myself.」

「We arrived in the hotel early and left our luggages to the hotel staff. When we got back our luggage in the evening, one of the suitcases was apparently damaged. The staff tried to fixed it twice but failed. I was promised to be given at least a letter confirming the damage so that I could send it our insurer, and that the hotel would give us membership points as a compensation. The manager also said he would check the cctv and come back to us. However, nothing happened until we chased for an...

「Room was looking very tired needs refurbishment basin in bathroom would not empty plug was stuck!!!when opening bathroom door handle bang shower door in spite of stopper fixed to floor, appreciate free "cookie" but could not make cup of tea as no milk in room,」

「The hotel has a great location. The staff are very friendly and helpful. The rooms are fine but some of the surfaces were quite dusty. There could have been more hangers in the wardrobe. Just small things and would definitely return.」