Tomono 4 Stars Hotels

"A lovely hotel and a really good stay. "

"An excellent resort for an unique onsen experience and variety of food. This property is popular amongst travellers with young kids."

"Great scenery!"

"It's a very comfortable facility, although the hotel looks old. "

"perfect!"

"friendly staff, quiet and tranquil environment, room is very new and clean "

"The staff were amazing! The breakfast was so good and we were looking forward to it every morning. Overall great service , probably the best hotel service I’ve received! I’m looking forward to my next stay! - Aldrin and Family"

"とてもよかったです。"

"There is no TV within the apartment. No convenient store for buying things at around location. The area is too remote and no dining facilities."

"対応が早く、ゆったり過ごすことができました。"

"We loved our stay here. The staff was incredibly kind and attentive, and the room was beautiful. The entire hotel maintains a sort of romantic vintage feeling but has completely updated bathrooms and every sort of modern amenity one could need. I would highly recommend this place to anyone staying in Karuizawa. "

"非常棒的位置，服务和设施。服务一流。无论是Villa的接待人员还是滑雪场的工作人员态度都非常好，非常客气。前台的妹子都很漂亮，还兼当司机，有什么问题都非常耐心的回答，有一次电话里沟通不清还特地跑到别墅当面给我示范。租赁滑雪装备时工作人员也非常耐心的给我们一件件试穿，还主动叫车送我们回别墅。住villa的客人在度假村内无论去哪都可以叫专车接送，去车站和购物中心也有专车接送，其实距离也不远，后面都不好意思麻烦他们了，自己走过去。别墅非常温馨舒适，房间也大，我们一层楼别墅住6大1小也没觉的局促。滑完雪泡个温泉，到服务中心喝个免费下午茶，再回到别墅点起个火炉坐在摇椅上简直是神仙般的享受。唯一觉得差点的就是温泉的设施，进门就要脱鞋，一路赤脚走到二楼，更衣室地板都有水，不是很干净，也没有按摩椅，和专门的温泉酒店还是有差距，但也算不错了"