上马鞍河 4 星级酒店, HK$1,111 起

“I didn’t eat any breakfast so I can’t comment on the food. The parking lot is huge and yes I felt safe while my car was parked there.”

“The first room we checked into was spacious and very clean — we were impressed. However, the toilet kept making loud refill noises every few minutes. I reported it, and we waited over 20 minutes while someone tried to fix it, but it wasn’t resolved. It was already almost 11pm, and our kids were tired and still hadn’t showered, so we asked to switch rooms. The second room had more issues — the toilet wouldn’t flush and the bedside lamp didn’t work. I asked to change again, but the front desk……

“Upon entering the property, the lobby looked beautiful, but then there was construction dust, and all of the hallways. The elevators had construction materials in them upon getting into the room. There was water damage, clearly visible on the ceiling ceilings. There was mold, smell in the room. there was all the ceilings that evidence of water damage. It was an absolute disaster.”

“The front desk needs to improve the professionalism.”

“The service was exceptional, room was amazing and very clean. Property is stunning and the spa was lovely. The restaurant in the hotel was delicious too. I highly recommend for a getaway!”

“Lovely neighborhood, nice decor, nice details, nice breakfast, quiet. One of our favorite hotels ever.”