Playa de Palma 5 Stars Hotels

"Staff was so rude, room was broken. I checked in late around 6-7PM, and my room was weird. First, the bathroom lights wouldn't turn on. I went down to the front desk to ask for service, asking them to send someone over in 5-10 minutes since I had to re-park my car. David, the guy who checked me in, said to make it quick since his staff has to go home lol. I did. Staff comes up to the room and opens up the ceiling of my room to gain access to some electro lines or whatever. All good. Then I realize that all the outlets (charging plugs) are not working. Frustrated that this room is broken, I go back down and request room change since this room is clearly broken. David, the guy who checked me in and was there the whole time for my service requests, not once apologized. No sorry for inconveneience, no nothing. He just said that he can't change the room since if he changes the room and "another tiny thing" is not working, I will come back down to complain. So rude and condescending. I'm not sure how it is characterized as tiny that the entire bathroom light is not working and that the whole outlets in the room is not working that I couldn't charge my phone. So rude that I will personally persuade everyone who considers this hotel to rethink and book somewhere else. The serviceman was very nice, though he did not speak any English, he was kind and apologetic about the inconvenience. He ended up switching the room for me (I'm assuming he realized the outlet was not a quick fix). "

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"Amazing location. Great room size and open bathtub concept was awesome. Evening vies from balcony are to be experienced. Close to beach. "

"Room is spacious and clean. Food has great variety. Great location. Lots of compliments from hotel (drinks, flower , cookies) Good Sauna I personally don’t love when toilet and sink not private, especially that at night light turns on automatically. If you stay with another person it’s disturbing sleep. But still have enjoyed staying at the Hotel."