St. Thomas 99 Steps Hotels

"The property itself is beautiful and the room was very nice, but the resort is not run well. One of us got food poisoning the first night due to undercooked shellfish and spent an entire day of vacation sick in our room. We notified the hotel, they said they would follow up, but they never did. Two nights later, another guest we met got the same undercooked shellfish in the same restaurant, but fortunately she did not eat any of it so did not get sick. This should not have happened a second time, we should have at least gotten an apology, and definitely wevshould not have had to pay the high price for that meal. The food in general was poor, the service was very slow, many choices did not exist, and the servers did not seem at all motivated. All of the prices were very inflated, so we expected that guests would be better treated. We tried to eat outside the hotel as much as possible. The workers were nice enough, but just unresponsive, and that is coming from what seems like an attitude from management of nobody really cares."

"The rooms were very small. They were clean. The owner wipe water from the floor with a towel which was the same type in the room. I wondered if the guest towel are used for the same purpose. The towels were very thin. There was rust on the faucet to the sink in the pool area. I had a three night. stay but checked out after one night. I would not recommend this hotel. "

"The bar staff, waiters, cleaning personnel and bell man were very friendly. The ladies at behind the main desk were not friendly and to be honest always acted like they were annoyed you were there."

"Easy and secure parking."

"There was much to be desired but that did not take away from the overall pleasant experience I’ve had while staying in the area. The hotel is located is situated in the capital which is a great and historic area with a nearby ferry, picturesque views, various activities and friendly, helpful locals. The staff is responsive, welcoming, kind and as helpful as can be."

"The Room was clean but older, "

"Kitchen utensils were basic but got the job done! "

"Mosquitoes inside the room made it harder for us to sleep happy in nights"

"Clean rooms nice staff, ample parking "