Chalets in Alaska

"They seemed understaffed and ill equipped for the amount of guests they had. "

"Lodging was reasonable, but Fancy Moose (bar/restaurant) has really fallen off badly. What used to be a multi-page menu of options is now a single piece of copier paper with 13 options - most of which were actually not available (sorry, out of chicken wings. sorry, out of nachos. sorry, out of burger buns so none of the burgers available unless you want it on a hoagie roll). If you want someplace that actually also serves food, look elsewhere."

"Room was good-clean Great breakfast!"

"Hotel was dirty and in disrepair. There were people living there full time with many dogs. Also the breakfast was minimal. Would not stay there again."

"The room was filthy and unsafe. There was exposed wiring and a bag taped over the fire detector. The refrigerator had old food stuck in it. It was dusty and dirty. "

"We chose this hotel over cheaper options mainly because it advertised a spa. Unfortunately, when we arrived, we were told that the sauna wasn’t working and wouldn’t be fixed anytime soon. That was extremely disappointing, as the spa was the main reason we were willing to spend more money to stay here. Had we known, we would have chosen a more affordable hotel that at least included breakfast. What made the situation worse was that the staff didn’t seem particularly apologetic and didn’t offer any kind of compensation or gesture of goodwill, such as complimentary breakfast. The room itself also had a few issues. It was on street level, and the blinds were quite see-through, so we could clearly see the lights from passing cars and people outside, which made it feel less private and disrupted the atmosphere. There was also no hair dryer in the room, we had to request one after arriving. Overall, the stay didn’t meet our expectations, especially considering the price we paid. Because of this experience, I wouldn’t stay here again and will be seeking a partial refund."

"Such a friendly lobby and check in process. Everyone has been so helpful giving tips about living in Alaska and exploring Anchorage. "

"Clean friendly helpful. Good breakfast smiling faces. "

"The pictures on the website are of their "new" standard rooms. Rooms that were not even available when we booked (per the front desk staff). The room they tried to give us was so tight that you had to climb over the bed to get to the bathroom. When we went to complain about the room size we were hesitantly "upgraded" to a deluxe room. The deluxe room was the room pictured on the website under standard rooms and was still smaller than a standard room in any other hotel I have ever stayed in. The website also says that the hotel is pet friendly, and does not specify that only certain rooms allow pets. The room we were put in was not pet friendly and they forced us to leave our dog in the truck overnight. Overall we had a terrible experience with this hotel, we over paid for the experience we had and we will absolutely not be going back, nor would we recommend this hotel to anyone. "