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"The hotel reception area is lovely -mcshanes var & restaurant needs a complete overall as very dated and tables, chairs are wobbly and most chairs have split or damaged covering . Service is very slow only staffed by young people who looked stressed at times - food was good when it arrived and plenty of it . Rooms advertised as delux are basic - dirty carpets , old bed frames, pillows are very full but incredibly uncomfortable, woke up with stiff neck , asked for replacements ie soft fud not arrive after 2 days where I actually went and got them myself but no better flat and hard !! Not hotel quality pillows - cold room no extra blankets to use !! Had booked deluxe double room ended up with a triple - 2 single beds - 1 double /kingsize when questioned this I was told that’s the room allocated to you !! Very clutter with the extra beds and not the room we booked !! Tea & coffee supplied in the room which was nice but very sparse -2 tea bags / 4 coffee sachet/ 4 milk /4 sugar -3cups- The experience was disappointing I was expecting more delux - no room safe no mini fridge - 6 coat hangers for a weeks stay. No plugs by bed - the room & bath room were very clean but very dated and dirty carpets !! Didn’t spend much time in it -The staff I have to say are very friendly and always greet you - which was very nice . Would not return "

"booked a family rooms, asked for 3 beds, had a call with the hotel the week before and asked again for 3 beds. Checked in on the day and asked again to ensure there were 3 beds as had to visit a relative before going to the room. Got to the room at 8 o'clock that evening only 2 beds. Staff in the hotel arent great and the food is just ok"

"Helpful staff. Excellent service at breakfast - especially the waitress working on her own on Saturday- very efficient. Tea/ coffee station in reception to help yourself was appreciated. Very convenient for the town centre. Would have liked breakfast to be served until 10.30am on Easter Monday rather than 10am."

"Fabulous hotel for families "

"Clean comfortable room. Nice bar area. Water available on the floor. Breakfast was very good. Cocktails were good. Staff very friendly. As we were staying one night we were required to pay at check in but at check out were asked for payment as it appeared we had not paid. We had the receipt and on further investigation by staff the payment had been assigned to the wrong room - please check your bills. After a lovely stay this put a slight dampener on the visit. Not ideal. "

"Excellent location, beautiful location right on the river. The hotel bar is a proper pub and serves great food, including a Beyond Burger!"

"Was no real bar or pub"

"A dated but clean hotel. Staff were functional but not over friendly or welcoming"

"We had a lovely stay in this hotel. Its clean comfortable and everyone is pleasant. "