San Juan Ballajá Barracks Hotels

"Paul was terrific."

"Yes"

"Average"

"Although we notified the staff three times that the air conditioner made a constant noise and we had no hot water, our concerns were not addressed for the three nights of our stay."

"AC room, clean, comfortable, next to la Calle San Sebastián great location "

"Convenient to old San Juan, polite staff, helpful, clean"

"Armas hotel was a great place to stay before and after our cruise. It’s located in a great spot in old San Juan making the area 100% walkable. Great restaurants, fun open air bars lots of sites to see. I would definitely stay there again."

"The rooms are small if there’s more than 2. The suites are just a room and a very small living/kitchenette. No views, no pool. "

"Waited 2 hours after check in. When they called for room it came up as spam and no message was left. We just happen to be around the corner so stopped in to see if it was their call and it was. They did give us 2 free continental breakfasts and $21 food & drink credit. Went for breakfast and there were at least 10 people in line ahead of us. We were told at least 20 minute wait. We had already been in line 10 minutes. As we stood there we saw 8 empty tables. When we asked about the empty tables we were told "we are making a wait list". The night before we just want to relax and have a drink so we went to the bar on the second floor and were seated on the patio. After being ignored for 15 minutes we left. We went to bar downstairs they were much more friendly and entertaining. Hot tub did not work which sucked after a 10 hour plane ride. Talked to other guest and everyone we spoke to were all disappointed with the waits and service. It was very heartbreaking to hear an elderly couple trying to check in at 6 pm and being told their room was not ready. They visible looked exhausted. That is not right on so many levels. Check in is at 4 pm. You need to make sure rooms are ready. There were plenty of employees standing around maybe cross training would be beneficial to get rooms clean. We are avid NCL cruisers and are on many NCL Facebook pages where we share our experiences and trust me we will be sharing our experience at the hotel."