West Point Barton Ferry Recreation Area Hotels

"The shower was nasty, the toilet o-ring leaked. The elevator had a sign that said “do not lean” and you can tell why as when the elevator door would close the whole elevator would shake. "

"House keeper was poor "

"I enjoyed my stay however I think the property needs to take a look at the mold in the shower. We were able to wipe it off of the ceiling in the shower however the bottom of the shower door was very disgusting. The staff can only do so much. Management needs to do a cleaning of this area. This is something I can’t expect the housekeeper to handle. Overall the hospitality made the issue not so huge! However Fix It!!!!"

"Listen, this was the best hotel I have stayed in recently (and I've stayed in several from California to New York). My husband and I were visiting for one night. Antais checked us in. He is the perfect person for this job. He was professional and personable with such a refreshing attitude and genuine smile. Our room was clean and very comfortable & quiet. We enjoyed the breakfast the next morning. The entire setup was absolutely terrific as were the employees. When trying to open our door for the first time after checking in, it didn't take right away. A house keeper standing nearby asked "Ya got it?" and once we did, she just smiled and wished us a good evening ~ so kind. When getting a second cup of coffee at breakfast, the employee stated a fresh batch was brewing and it'll be out in 4 minutes which was perfect. Upon checking out, the lady was so kind and professional. We truly felt welcomed and so comfortable during our stay. We will be back, there's no doubt about it! Thank you for renewing my faith in the service industry with people who exemplify quality, character, and kindness. Kudos to all!! You made our weekend super special."

"Filthy hot tub, floors, no hot breakfast like advertised, no one at front desk. When they did come, rude and unfriendly. We ordered a king suite, got a king room with a crappy hot tub, no bars to get in/ out off it. Paid price of a suite not room. Need a partial refund...."

"Nice room, but AC unit loud and unable to fix or move room."

"Not ready at check in and had to wait for Room. Guy at the desk was rude and didn’t seem to care."

"good"

"Great staff"