Reading Basildon Park Hotels

"Staff were good. Poor nights sleep though as the room we had on the upper floor was far too hot and uncomfortable to sleep in ( not sure how people cope in summer as it was 10 degrees outside) . No other rooms available as there was a wedding going on at the hotel .They had already provided a fan in the room ( so they must know about the issue) which we had to use all night as well as keep the Juliette balcony door open. Food in the restaurant was ok but service and staff were very good. Leaving disappointed , especially given the cost of the room. "

"Beautiful room and excellent breakfasts "

"Room was clean, staff were great, excellent beds, nice and quite"

"Amazing views, very quiet and peaceful, comfortable beds. Only a 15 min walk to village with a great pub and coffee shop."

"Overall enjoyable stay. Staff friendly and supportive. Parking easy. Room overall comfortable - radiator and heater helped warm the room. Shower needs removal of mould and descaling of shower head. Preordering breakfast worked fine and the omelette was very enjoyable. Dinner was good. Sharing starter good as was the beef stew and Bull burger. Crumble nice. Enjoyable drinks in the bar."

"Nice hotel with friendly staff."

"Overall stay was excellent, room got very warm even with window open "

"The host never responded to any text or chat messages from us once we were given his contact details three days prior to the booking. There was no email address only a mobile phone with no voice mail available to leave a message. Neither did he respond to any emails sent by Vrbo support. Vrbo did not have any additional information about the property apart from that on the website and did not allow the booking to be cancelled until we actually arrived at the property despite the complete lack of communication from the host. We arrived at the property and were unable to gain access.The neighbours had never heard of the host, his name was unknown to them as an owner of the property. It has not been available to rent for some time. It is advertised as a house but it is a downstairs apartment/flat. Added to which it was surrounded by scaffolding. We immediately rang Vrbo support who cancelled the booking and arranged an immediate refund of our money. We then had to find, at very short notice, alternative local accommodation as we needed to be in the immediate area that night to be near a relative. The whole experience was stressful since we were away from home prior to the start of the booking and were travelling a considerable distance with no information or assurance about the property and its access, since there was no communication from the host and Vrbo were unable to do anything about this. Sent from Outlook for Android"

"The area around the property is magnificent. The property itself is very nice. The owner was very friendly and helpful. The only concern I have is in regard to safety in case of a fire. The amenities are upstairs and the stairs are quite narrow. An older person would have extreme difficulty getting down and the windows do not appear to be an option. Maybe there were other options but I didn’t see any. "