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巴淡島海景度假村的評價

3.5 out of 5
巴淡島海景度假村
Jl. Hang Lekir Nongsa, Batam, Batam Island

評價

7.2

不錯

10 分評分，優異；167 則評價中有 32 則" "
8 分評分，不錯；167 則評價中有 62 則" "
6 分評分，一般；167 則評價中有 46 則" "
4 分評分，欠佳；167 則評價中有 19 則" "
2 分評分，很差；167 則評價中有 8 則" "

7.4/10 

整潔度

7.6/10 

職員與服務

8.2/10 

設施服務

6.8/10 

住宿狀況

7.8/10 

環保程度

評價

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The food in restaurant is average, but the beach view is very good. A very quiet place.
於 2018 年 12 月住了 1 晚

10/10 優異

Zuming

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 8 月住了 1 晚

4/10 欠佳

Thomas (Taiwan)

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Not recommended.
The beach looks disgusting. The food is no good. We wait for a long time for checking in because the room is not ready.
於 2018 年 2 月住了 2 晚

6/10 一般

真實旅客

酒店的餐饮提供非常不好，对此非常不满意。为了服务团体客人，酒店大厅的餐厅竟然拒绝其他客人就餐，其他客人必须去酒店的另一个海鲜餐厅就餐。在周五晚餐和周六午餐都是如此。酒店大厅的餐厅和海鲜餐厅的可选性非常低，食物也不好吃。
於 2017 年 8 月住了 2 晚

4/10 欠佳

KWUN SHUN (Hong kong)

不滿：整潔度、住宿狀況和客房舒適度
平價酒店，但出去市內會不方便！
酒店附近冇食市，酒店內有兩間餐廳，海鮮和西餐廳！海鮮沒有什麼好選擇，西餐廳都是一樣！主要用印尼幣，酒店可用信用卡！有碼頭免費車接送(五分鐘車程)，沙灘上沙粒超粗，酒店內有自己的碼頭可釣魚！

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
離市區很遠, 要購物按摩吃飯很不方便, 即使有選擇, 也不是太好的選擇, 價格也都不便宜, 想要購物按摩吃飯的話, Nagoya那邊住宿是比較好的選擇; 但是, 比起鬧區, 這個飯店很安靜, 度假休閒氣氛很好, 風景也很漂亮

6/10 一般

WEN

Just so so, old hotel.
Just so so, old hotel.

10/10 優異

Naw Su Su

家人同遊
讚好：整潔度、設施服務和住宿狀況
Nice
於 2024 年 4 月住了 1 晚

10/10 優異

Salbiyah

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚

10/10 優異

Kylie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff were lovely, very friendly and helpful. There’s not a lot around the area except restaurants. If you are looking for a week of chilling out, this is your place.
於 2024 年 3 月住了 5 晚

8/10 不錯

Justine

親子同遊
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
We stayed in a Villa on the water and the room was gorgeous! A little dated in the styling and kitchen, but clean, comfortable, a full kitchen (limited utensils but the basics). Nice verandah into water with chairs and tables. Air con was good also. The pools were fantastic!! A huge one up top near the restaurant (they were happy to serve us food there) and a great smaller pool on the beach. The transport service from room to restaurant was great and they came whenever we asked (although hotel was not busy at all when we were there) Great band that plays in evening. Areas they could do better in: - too much rubbish in beach - they had cleaned a lot of rubbish but left the bags full sitting in beach. - there was an old speed boat broken left in middle of beach - there were multiple ‘kayaks’ and peddle boats that the kids wanted to use but all were broken (so they need to remove them) - the beach sports centre looked like an old garage that was falling down, no signage and no food or drinks available down on beach. A lot could be improved on the beach area to make it really nice (as they have an amazing beach spot!)

8/10 不錯

Alexander

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Cleanliness was excellent. Service was very good. Thank you
於 2024 年 3 月住了 2 晚

8/10 不錯

BRENDA

於 2024 年 1 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice comfortable resort
Hotel is nice and quiet. Service staff is friendly and helpful. A good place to spend a getaway if u enjoyed beach activities. A little far if your plan is to eat and shop.
於 2024 年 1 月住了 2 晚

2/10 很差

vennie

家人同遊
不滿：職員與服務、住宿狀況和客房舒適度
Never will book again
Book deluxe room.. no chair at the balcony.. came on time to check in.. wait almost 2hrs for my keys. Listing state got free shuttle bus to shopping mall but when message them, was told there is no such service. All faclities are super old and run down.. food not nice.. doesnot worth the price.
於 2023 年 12 月住了 2 晚

8/10 不錯

mrinmoy

家人同遊
讚好：職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
review
1. hotel seems to have been renovated (the hallway and the rooms) so looks clean and nice. 2. on hotels.com, it says there is a fitness place, however, there actually isn’t one, so the info is wrong. 3. there is a live band session everyday at night in the atrium. although the music sound didn’t reach that much to the rooms above, it could be heard in the hallways of the upper floors.
於 2023 年 9 月住了 2 晚

10/10 優異

Kelvin

讚好：整潔度、職員與服務和住宿狀況
Beautiful surroundings and facilities. The lounge entertainment twas also good.. kudos :) wish the turkey and chicken know the timings as they soo noisy at the wrong time！！！
於 2023 年 7 月住了 1 晚

8/10 不錯

QI YUN

家人同遊, 親子同遊, 多人同遊
讚好：整潔度和設施服務
I have booked a king size bed and they gave me a double bed saying that it is subjected to availability. After being upset, they gave me a king size bed, however this is uncalled for.
於 2023 年 4 月住了 2 晚

8/10 不錯

Lim

讚好：整潔度、職員與服務、設施服務和住宿狀況
Breakfast choices too less. Tv programming too less
於 2023 年 4 月住了 2 晚

10/10 優異

Gururaghav

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The resort was very comfortable. However, I was a little disappointed that though I booked the deluxe room, I was told that we couldn't get chairs on the balcony so that we could sit and enjoy the ocean view. Moreover, as a vegetarian, our options were very limited.
於 2023 年 3 月住了 1 晚

4/10 欠佳

Szymon

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
This was our first trip and visit to Batam. When we arrived with the ferry from Singapore at Batam Center, we called up the property and asked for the free shuttle bus which was advertised on Expedia. They told us it's not possible only from property to ferry port but not other way around. So we had to take a Taxi. When we arrived it was empty (Thursday) very unique experience to see a massive resort but with no other guests in it. Check in was quick. I missed additional information or anything I know from other hotels where they inform what to do around here. Once we entered our room it looked a bit worn down. Bathroom had some unclean / old spots and felt like it needed some renovation. Bed was comfortable, TV is old and has unclear signal. No streaming possible. We had a balcony as advertised by Expedia but no chairs to sit. We saw other balconies have chairs. Knowing that we were probably the only customers we called reception to ask if we can have chairs as we will be staying 3 nights. They said that we booked superior room and chairs are only available for deluxe room which is a joke then do not advertise balconies then! So we felt ripped of 2 times within not even 2 hours. Bed was comfortable, however the sheets had stains and they smelled damp and not fresh or clean like I know from other hotels. Massive let down. Beach and pool downside were not clean. Trash in the ocean water. Pool upside ok. Breakfast is only semibuffet and seriously bad. Only good thing is WiFi!

6/10 一般

Mun Yee Judy

於 2022 年 12 月住了 1 晚

10/10 優異

Krysnanda

家人同遊, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good place for vacation
Its a good place to stay and the staff is very humble and nice
於 2020 年 3 月住了 1 晚

2/10 很差

Y2M (Singapore)

家人同遊
不滿：職員與服務和設施服務
Jewelry lost worth 15k, the front office manager was so rude, walked away when I was speaking. I will never stay there again. Housekeeping went in to clean the room and all the items were lost, there is no other explanation. I looked at the CCTV to see also, but they have said they trust their staffs so never stay there due due to their bad service
於 2019 年 12 月住了 2 晚

8/10 不錯

Vanessa

家人同遊
讚好：整潔度、職員與服務和客房舒適度
於 2019 年 11 月住了 1 晚

4/10 欠佳

Aung

不滿：職員與服務、住宿狀況和客房舒適度
Bad Service
It was pretty bad. We checked in around 12 pm but our room was only available at 5 pm. Their respond is pretty slow. We booked for 1 rooms 3 adults. The staff told us that they can only provide 2 beds for 3 persons (really! he was not joking) because there is some mis-understanding between their hotel and booking website which had nothing to do with us. I had to talk to other staff to get an extra bed. So far this is this worse hotel I have ever been. Thanks
於 2019 年 8 月住了 1 晚

8/10 不錯

Donnet

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Not bad, not bad....
Staff seems not that thrill to serve. We thought probably because it was full but we were probably one of the 3 or 4 families around. Water pressure for the shower was terrible and there was hardly hot water... but again for the price we paid, I guess it was the best we could ever ask for. Far away from town... if you love water activities then this hotel is for you.
於 2019 年 7 月住了 2 晚

10/10 優異

JeromeGo (Singapore)

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We really enjoyed staying here. All staff are very nice and polite. Food are good as well. A lot of activities to enjoy with. Would refer this resort to my friends and will definitely comeback someday.
於 2019 年 6 月住了 1 晚
Guest Relation 於 2019年6月26日的回應
Dear Valued Guest, Warmest greeting from Batam View Beach Resort! I would like to thank you very much for sharing your feedback with us regarding your recent stay at Batam View Beach Resort. It is always a pleasure to received positive feedback. I will share your comments with our whole team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sahring your experience, we hope your next visit be as pleasant as the previous one.

8/10 不錯

真實旅客

讚好：職員與服務、設施服務和住宿狀況
於 2019 年 5 月住了 2 晚
Guest Relation 於 2019年5月31日的回應
Dear Valued Guest, Warmest greeting from Batam View Beach Resort! I would like to thank you very much for sharing your feedback with us regarding your recent stay at Batam View Beach Resort. It is always a pleasure to received positive feedback. I will share your comments with our whole team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sahring your experience, we hope your next visit be as pleasant as the previous one.

4/10 欠佳

sc

親子同遊
讚好：設施服務和住宿狀況
不滿：職員與服務
Housekeeping provide only 1 face towel, upon check out, they insist one towel was missing and charge S$10.
於 2019 年 4 月住了 2 晚
Guest Relation Officer 於 2019年5月6日的回應
Dear Valued Guest, We apologize for the series of unacceptable events that occured during your recent stay with us. We will look into the issues that you've have noted and take corrective action immediately. We take pride in providing clean and affordable accomodation and are committed to a high level of customer service. We hope that you will give us another chance to provide a more positive experience and we thank you for bringing these issues to our attention. Cheers Guest Relation

8/10 不錯

真實旅客

伴侶同遊
讚好：職員與服務和設施服務
不滿：住宿狀況
- Nice location and view - old furniture and foods are a bit expensive
於 2019 年 4 月住了 2 晚
Guest Relation 於 2019年5月6日的回應
Dear Valued Guest, Warmest greeting from Batam View Beach Resort! I would like to thank you very much for sharing your feedback with us regarding your recent stay at Batam View Beach Resort. It is always a pleasure to received positive feedback. I will share your comments with our whole team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sahring your experience, we hope your next visit be as pleasant as the previous one. Cheers Guest Relation

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Playground for children. Also have animals like cats, chickens, turkey near the property.
於 2019 年 4 月住了 1 晚
Guest Relation 於 2019年4月21日的回應
Dear Valued Guest, Warmest greeting from Batam View Beach Resort! I would like to thank you very much for sharing your feedback with us regarding your recent stay at Batam View Beach Resort. It is always a pleasure to received positive feedback. I will share your comments with our whole team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sahring your experience, we hope your next visit be as pleasant as the previous one. Cheers Guest Relation

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I enjoyed my stay, was worth the money but food quality and taste needs to go bit up. The in room dinner that we ordered was very bad.
於 2019 年 3 月住了 2 晚
Guest Relation 於 2019年4月20日的回應
Dear Valued Guest, We very much aprreciate your comments regarding your stay at Batam View Beach Resort. We are happy to hear that overall your were satisfied with your experience. However I was very concerned to read that your experienced inconveniences during your stay, what I would like to sincerely apologize for. Please rest assured that I have forwarded your comments to our management team and we are taking the appropriate measures to address this problem and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give the opportunity to better serve you in the near future. Cheers Guest Relation

6/10 一般

真實旅客

家人同遊
讚好：職員與服務和設施服務
Staff were pleasing and shown their hospitality. Room was not very impressive. Changed room due to cleanliness issue once .
於 2019 年 3 月住了 1 晚
Guest Relation 於 2019年4月20日的回應
Dear Valued Guest, First of all I would lime to thank you for sharing with us your opinion regarding your recent stay at Batam View Beach Resort. I am sorry that we let you down in a few aspects. I am really happy that our staff has been friendly and that we met your expectations in this matter. I do hope that you will consider to visit us again and give us the opportunity to make your next stay truly magnifique.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
I did a late check in but the receptionist still manage to offer me a great room with view. Thus she know pretty well of the rooms .... Room spacious... breakfast buffet not much variety but tasteful.... Best is wifi offer is superb from anywhere you are around the hotel.
於 2019 年 3 月住了 1 晚
Guest Relation 於 2019年4月20日的回應
Dear Valued Guest, Warmest greeting from Batam View Beach Resort! I would like to thank you very much for sharing your feedback with us regarding your recent stay at Batam View Beach Resort. It is always a pleasure to received positive feedback. I will share your comments with our whole team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sahring your experience, we hope your next visit be as pleasant as the previous one. Cheers Guest Relation

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Thank you for the good experience..looking forward for more travel wth you guys
於 2019 年 2 月住了 2 晚
Reservation Team 於 2019年3月6日的回應
Dear Valued Guest, Warmest greeting from Batam View Beach Resort! I would like to thank you very much for sharing your feedback with us regarding your recent stay at Batam View Beach Resort. It is always a pleasure to received positive feedback. I will share your comments with our whole team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuosly improve the quality of our services. Thank you again for sharing your experience, we hope your next visit be as pleasant as the previous one. Cheers Reservation Team

2/10 很差

真實旅客

讚好：整潔度
不滿：職員與服務和住宿狀況
Hotel staff was not good at all.... Lack of drinking water in the room. Highly priced rooms. We paid for 2 days but we have to vacate the hotel in 46 hours so, two hours for clening the room they will eat up from your time. Taxis were overpriced. We took drinks in the bar but they haven’t served any complimentary snack. You have to go down to teach their private beach whoch was tiring.
於 2019 年 2 月住了 2 晚
Guest Relation 於 2019年2月26日的回應
Dear Valued Guest, Warmest greeting from Batam View Beach Resort! We apologize for the series of unacceptable events that occurred during your recent stay with us. We will look into the issues that you've noted and take corrective action immediately. We take pride in providing clean and affordable accomodation, and are committed to a high level of customer service. We hope that you will give us another chance to provide a more positive experience and we thank you for bringing these issues to our attention

6/10 一般

真實旅客

讚好：職員與服務
Great location. Staff were great but there wasn’t enough people for a fully booked CNY. They have one restaurant and it ran out of most items on Sunday. There’s not other food options nearby so we were stuck with what was left on the menu. Our room was in need of an update. They allowed smoking in the common areas so the hotel smelled of cigarettes. The pool is good. They need to clean the beach area so it didn’t have bags of trash around. It just in need of TLC to be a great hotel again.
於 2019 年 2 月住了 3 晚

6/10 一般

真實旅客

於 2019 年 2 月住了 3 晚

10/10 優異

Lynette

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Happy with the stay from start to the end. Will stay in this hotel on my next visit.
於 2019 年 2 月住了 2 晚
Guest Relation 於 2019年2月26日的回應
Dear Valued Guest, Warmest greeting from Batam View Beach Resort! Thank you very much for providing your comments. We are pleased that you were statisfied with your most recent stay with us. Our goal is to provide clean comfortable and affordable accomodations at the same time as delivering exceptional customer service. We want you to know that we value your business and hope that you will stay with us agai soon.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel close to the beach, the staffs are friendly and very hospitable.. They are all smiling and very polite... The service is excellent.
於 2019 年 1 月住了 1 晚
Guest Relation 於 2019年2月26日的回應
Dear Valued Guest, Warmest greeting from Batam View Beach Resort! I would like to thank you very much for sharing your feedback with us regarding your recent stay at Batam View Beach Resort. It is always a pleasure to received positive feedback. I will share your comments with our whole team. I am sure that this feedback will serve as an encoragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope your next visit be as pleasant as the previous one

6/10 一般

真實旅客

於 2018 年 12 月住了 3 晚
Guest Relation 於 2019年2月26日的回應
ear Valued Guest, Thank you for taking the time to tell us about your experience at the Batam View. I am sorry that your experience. Please allow me to express my sincerest apologies. We appreciate your sharing your concerns and it is our hope that you will give opportunity to better serve you in the near future. Thank you for staying at the Batam View Beach Resort and we hope that you will consider us for next trip. Cheers Guest Relation

6/10 一般

Sean

不滿：整潔度和住宿狀況
There was a strong cigarette smell coming from the air con vent. We reported the issue but nobody took action. Other than that, the room is generally ok. The cups were also not washed thoroughly as we can still see stains in them. It would be good if the services could be improved.
於 2018 年 12 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful sea view. Cleanliness is tip top. Staff was helpful and friendly. It was a lovely stay for our family.
於 2018 年 12 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Relaxing hotel and facilities with good food
Highlights: - Kid friendly facilities with lots of pet cats and a little coop of roosters and birds - Decent dining options with the main lobby level restaurant and a sea food restaurant, a great buffet option for dinner on Saturdays with live performance - Plenty of room and not too congested Issues: - We were charged for an extra bed by Expedia despite declining the extra bed when we checked in, hotel asked to contact and Expedia has made it difficult to refund the extra bed amount charged by responding to the email with more questions and making an excuse about the "email not coming from the same address" - Some of the facilities around the hotel could be updated
於 2018 年 9 月住了 2 晚

10/10 優異

Sharifah (Singapore)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice, comfortable and family friendly hotel.
We enjoyed the sea sports and the Spa. The live band played for the 2 nights was very entertaining. I was also happy and thankful that the hotel staffs were friendly and helpful even till the Nongsapura ferry terminal. Appreciate much.
於 2018 年 9 月住了 2 晚

6/10 一般

Brian (Singapore)

讚好：整潔度
Batam View Beach Resort
Nice hotel, free transfer from the ferry terminal. Older hotel therefore there are some signs of wear and tear. Staff friendly and helpful. Hot water took a while to reach the shower and the water pressure on the 5th floor was not as expected. I would revisit this hotel, as the rates were fair, and a relaxing environment. Sunset from the beach is a must.
於 2018 年 8 月住了 2 晚

6/10 一般

mohit (Singapore )

不滿：住宿狀況
Outdated hotel need renovation But worth for money
Old hotel need renovation but worth for room rates
於 2018 年 8 月住了 2 晚

8/10 不錯

真實旅客

於 2018 年 7 月住了 1 晚
Reservation Team 於 2018年8月4日的回應
Dear Valued Guest, Warmest greeting from Batam View Beach Resort! We would like to thank you very much for sharing your feedback with us regarding your recent stay in Batam View Beach Resort. It always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one.