Tulum beach Hotels

"All good. Everything is as advertised. "

"We booked an upgraded master suite with rooftoop pool. We were given a completely different room that wasn't even close to the room I booked thru Expedia. Then they shifted us to another room and even that was not tye room we booked. We were so frustrated by tuat time, we just stayed in a lower category room anyway. Management and admin is awful here!!!"

"Everything about the hotel was incredible, highly recommend. Only downside was Mother Nature (sargassum)"

"Very peaceful place. Staff is super friendly. Food and drinks are lovely. I enjoyed the morning yoga and meditation. The beach loungers could use some repairs. "

"Raccoons had access to your room from the rooftop since it was made out of tree palms leaves, no one cleaned room from previous stay as the sheets were dirty and dead bugs were within the linen. No refreshing of towels while staying there for 5 days. At night the raccoons were on the rooftop and broke a whole in the palm leaves. "

"My husband and I absolutely loved our stay at Casa Malca. While the property may lack some of the amenities of other hotels on Tulum Beach Rd., Casa Malca features artworks from the renowned collector Lio Malca’s personal collection in the hotel and around the grounds, so it’s a must for art enthusiasts. Additionally, the staff are all extraordinary, addressing us by name and attending to every detail of our stay."

"Very disappointing stay I stayed at Casa Gitano after booking through Expedia. Our room had a serious bug problem with numerous insects inside. The bugs were everywhere on our clothes. The sink in our room was clogged, and staff had to come fix it. Shortly after, the hot water stopped working, and we were left having to use cold water. The pool was extremely dirty with sand and debris floating on the surface, and we were told it would take several days to clean, which they should have taken measures for before guests arrived. The experience was extremely disappointing."

"This wonderful spot and we had a fantastic time. The cabins are clean, beds and sheets are soft and the beach is spectacular. The food and service is excellent. It’s different than your typical vacation spot. By the time we left the staff and other guests felt like friends and family. And there are cats!! "

"We absolutely loved our stay at this gorgeous property! It is stunning – both the property and the location. It is right on the beach and in a reserve, so it is quiet and secluded. The house is unique with a variety of spaces to relax, recharge, and have fun, both inside and outside of the house (e.g., several bedrooms and bathrooms, a kitchen, living space, and then several outdoor decks both covered and open air). The sunsets and sunrises are spectacular with day after day of warm breezes and your own private beach! Jesus could not be more responsive and helpful. He is wonderful. He made sure we had anything we needed and responded to us quickly before, during, and after our stay. He makes this rental feel like home. The staff do too. We had AMAZING food each day. The house was always clean. Anything we needed was taken care of by the kindest and warmest staff. 10/10 with no reservations. We cannot wait to go back!"