「We liked our welcome when we arrived approximately 3:30 pm. The front desk person offered us an upgrade to have a jacuzzi, but we refused. We only wanted the room we booked with a couch. The room was very spacious and on the first floor, which is important to us, even though we didn’t request it. The front desk person gave us a list of area restaurants. When asked she told us about the Sumer House on the third page. We looked all the restaurants over and decided to take her recommendation. Our...
「After this experience, I was shown just how poorly Hilton values its guests. When my family faced a medical emergency, management refused to make any reasonable accommodations or offer any meaningful assistance. It felt as though the only priority was taking our money, rather than showing compassion or understanding during a difficult situation. Even more disappointing, I was given misleading information and felt that I was lied to throughout the process.
Based on this experience, I strongly...