Boston Blue Hills Reservation Hotels

"I was extremely disappointed with my stay. The pictures online do not reflect the actual condition of the property at all. The room appeared dirty upon arrival, and the bathroom had visible damage, including broken walls. I was placed in an accessible unit, which I did not book. When I brought this to management’s attention, they acknowledged the issue but were dismissive. I was told, “it is what it is,” instead of being offered a solution. I was also informed that guests are usually told at check-in and moved, but I was never informed. When I questioned it further, I was told that was the only room available—something that should have been clearly communicated ahead of time. The overall cleanliness was unacceptable. I had to purchase my own cleaning supplies and even bed sheets just to feel comfortable. The environment did not feel like a hotel—more like a place where people are living there long-term. There was constant noise, including yelling in the hallways, which made it very difficult to sleep. I also did not feel safe during my stay. The check-in area was not clean or presentable, and the overall atmosphere was unsettling. The only positive part of my experience was the two housekeeping staff members I encountered—they were kind and welcoming. Unfortunately, I would not recommend staying here. "

"The fire alarm went off all. Night. Long. There was no urgency to fix it. The fire department was at the property a dozen times. Absolute worst experience I've ever had at a hotel. "

"Everything was great"

"Good stay"

"Front desk staff was very friendly I was comfortable staying there"

"The staff was really amazing, everything clean and the breakfast was so good!"

"Apartment was exactly advertised, clean and comfortable. Bonus that there was parking off the street. Our group had a wonderful time, and would 100% recommend!"

"Great place to stayed ."

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