「I haven't used anything since checking in. The bathtub is clogged and infested with mosquitoes. The windowsills and tables in the room are dusty, as if no one has stayed and hasn't cleaned them in ages. The refrigerator also doesn't work. After reporting the situation, we were told we would get a full refund. However, a month has passed and I haven't received one. I contacted the hotel, and they said they'd already processed the refund and told me to check with my bank. I went to the bank and...
「Horrible stay at DoubleTree Boston Downtown with 4 critical issues:
1. Waited over 1.5 hours for a room starting at 6 PM check-in
2. Loud bar noise at 2:30 AM left me completely sleepless
3. No toothbrushes provided; app request ignored, staff only rushed checkout
4. My key card was deactivated BEFORE checkout, elevator blocked—had to walk up 6 flights of stairs
Terrible service, zero comfort, overpriced and not recommended at all.」