Bristol Bristol Public Library Hotels

"From the first day, the hot water was not working properly, and eventually only cold water was available. I had no choice but to take cold showers during my stay. This issue was reported to the front desk, but there was no apology at all. The staff simply said the boiler was broken, as if it was not a serious problem. This kind of response is completely unacceptable. What is even worse is that there was no notice anywhere in the hotel informing guests that hot water was unavailable. Failing to provide hot water and not informing guests in advance is a serious failure of basic hospitality standards. Very disappointing experience. I would not recommend this hotel."

"Wonderful hot breakfast with fresh fruit. Large rooms and very comfortable bed. Great value in the Hartford area."

"Everything was wonderful but need to replace the sofa bed very uncomfortable to sleep but other than that I’m satisfied "

"Ok"

"Great food"

"Internet was very slow and called desk to fix my tv never showed up. Won’t stay again "

"Booked this hotel thru Expedia and got a very good price. It is just around the corner from the Hartford train and bus stations so it's wonderfully convenient. Just a few issues - First, the front door on Asylum Street is locked, with no sign to tell folks to walk around to the side entrance. Second - when we opened the door to our room, we found that IT HAD NOT BEEN CLEANED after the previous guests checked out - bed not made, used towels all over the bathroom (!) The clerk apologized and gave us another room - mistakes are made, but this was so dumb! Third - the bathroom faucets had crud on them (not just tarnish, but some gunk that could have been scrubbed off). Fourth - nice breakfast room, but no packets of half & half for coffee, only those flavored Coffee Mate thingies; there was 2% milk in the fridge for cereal, but this was almost gone; instead of scrambled eggs they had these rubbery egg disks. Despite my 3-star rating, I would still stay at the Capitol because of the convenient location."

"Very friendly staff and clean property "

"I was pretty surprised at how clean, walkable and nice west Hartford was. Easy to find a spot for dinner nearby. The hotel and staff are great. It’s more expensive but this is a case of getting what I paid for. I have zero complaints about my stay"