Carson Valley Spa Hotel

"1st let me start with a front desk I originally talked to. She was so rude. I came here to celebrate my 50th birthday. I was given a room with zero view even though they were empty that day with room choices. The room never got warm, the water never got warm after snowboarding all day I just expected some hot water. I went down and complained and then when I returned that night the water was hot. Like the hot water was never turned on in my room. The bed was so uncomfortable I could hardly sleep. If was my 50th birthday and y’all never made it special. I ultimately got the resort fee taken off by a kind man at the front desk on my check out day. Thank you to him for making it up to me. "

"Close to skiing, very large and nice room. Staff at the front desk and restaurant need to work on customer service skills."

"Great location, friendly staff and breakfast was great! "

"Excellent staff at check in. Nice room and great location."

"No Amenities and ridiculous resort fee"

"The skier express was not working for the majority of our stay. We did not receive an invoice prior to leaving the property because the system was down. I still have not received an invoice despite two phone calls. We stayed in the Plaza building. There were times during our stay that only one elevator was working. Generally, staff were pleasant. There were problems with facility maintenance. "

"The front desk lady seems wasn’t that happy for her position to work there. Literally no welcome or anything no little chit-chat while doing the check in or so she’s just look like AI or better yet the AI much better. Didn’t even explain the garage key or any activity like a voucher or something and that’s very unsettling. Somehow the hotel room was great!!!! "

"Nice amenities and free shuttle to heavenly "

"The a/c was loud and either too cold or too hot "