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香檳伍德斯普林套房酒店 - 近大學的評價

2.5 out of 5
香檳伍德斯普林套房酒店 - 近大學
1212 W Anthony Dr, Champaign, IL

評價

5.0
10 分評分，優異；222 則評價中有 31 則" "
8 分評分，不錯；222 則評價中有 28 則" "
6 分評分，一般；222 則評價中有 37 則" "
4 分評分，欠佳；222 則評價中有 48 則" "
2 分評分，很差；222 則評價中有 78 則" "

5.8/10 

整潔度

6.0/10 

職員與服務

5.0/10 

設施服務

5.4/10 

住宿狀況

5.0/10 

環保程度

評價

2/10 很差

Pi Hua

伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
有小蟑螂、沒有洗髮精和吹風機、訂的是非吸菸房、但卻入住吸煙房
於 2022 年 10 月住了 1 晚

10/10 優異

Robyn

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very interesting establishment full of wonderful people management is the most important part of any company and to hear and see God-fearing people with big hearts running an establishment is a blessing
於 2024 年 4 月住了 10 晚

6/10 一般

Nancy

不滿：職員與服務、設施服務和住宿狀況
Nothing, very blah, room smelled, unfriendly staff. Low price
於 2024 年 4 月住了 1 晚

2/10 很差

Meghan

商務旅客
不滿：整潔度、設施服務和住宿狀況
Worst place I’ve ever stayed in. Reeks of smoke in hallways and rooms. No hot water no matter the time of day, which has been normalized there. Every negative review is correct, do not stay here. I feel awful for the folks who live here long term, because the hotel owners must think they don’t deserve better.
於 2024 年 4 月住了 1 晚

6/10 一般

Jordan

商務旅客
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
I had no hot water and was unable to shower which was upsetting since i stayed there to b on time for a important appointment.
於 2024 年 4 月住了 1 晚

4/10 欠佳

Roxanne

讚好：整潔度
不滿：職員與服務
於 2024 年 3 月住了 7 晚

2/10 很差

Molly

不滿：整潔度、職員與服務、設施服務和住宿狀況
The hotel is the worst ive ever stayed. The room smellled like dog. The bed was stained and looked like something from a garage sale. The staff seemed to be "high" off something. There was an actual refrigerator in the room, not clean, there was a hotplate or actual small "stove". DO NOT WAIST ANY MONEY HERE.
於 2024 年 3 月住了 1 晚

4/10 欠佳

Traci

不滿：整潔度、設施服務和住宿狀況
It smelled like smoke.
於 2024 年 3 月住了 1 晚

8/10 不錯

Ali

於 2024 年 2 月住了 1 晚

4/10 欠佳

Paul

於 2023 年 11 月住了 1 晚

2/10 很差

Jesus

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Ndidi 於 2023年11月6日的回應
Dear Jesus,I am sorry your stay didnt go as planned. We use these reviews to strive for better. Hopefully you will book with us in the future and give us another chance to prove you with great customer service.

2/10 很差

Douglas

不滿：整潔度和職員與服務
This non-smoking hotel smells like smoke, in the hallways and in my room. The clerk is one of the rudest people I’ve ever encountered. She doesn’t below in any customer facing position. The clerk and this smokey hotel give Expedia and WoodSpring a bad name.
於 2023 年 10 月住了 1 晚
Ndidi 於 2023年10月26日的回應
On behalf of our entire team I would like to apologize about your experience. We will use this as an opportunity to improve. Hopefully you'll give us another chance in the future to provide excellent customer service.

4/10 欠佳

Stephanie

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2023 年 10 月住了 2 晚
Ndidi 於 2023年10月24日的回應
Dear Stephanie, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Champaign near University. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,General ManagerWoodSpring Suites Champaign near University

2/10 很差

Michelle

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚

2/10 很差

Kermaine

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Customer service was horrible, hots kept hanging up in my face I was not able to check in
於 2023 年 10 月住了 1 晚
Ndidi 於 2023年10月11日的回應
Hello,I would like to formally apologize to you for your experience with us at woodspring suites. I'm not sure if this was the exact issue but we did experience phone issues and internet issues last night. If there's anything I can do for you please call the hotel back and ask to speak with "Dee" the manager. I would like to make this up to you for the inconvenience of not being able to check in.

4/10 欠佳

Dustin

家人同遊
不滿：整潔度
The room was fine. The halls smelled of cigarette smoke and animals.
於 2023 年 9 月住了 1 晚

2/10 很差

Gary

伴侶同遊, 商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
This hotel was filthy. It was noisy. Kids jumping and stomping in the hallway through the night.
於 2023 年 9 月住了 1 晚

6/10 一般

Suzanne

讚好：職員與服務
於 2023 年 9 月住了 1 晚

4/10 欠佳

Susan

伴侶同遊
讚好：整潔度
Although close to an event we were staying overnight to attend, the Queen beds hotel room lacked bedspreads & blankets, the toilet tissue rack was broken, & toiletries consisted of one bar of soap. Despite proximity to the highway, it was fairly quiet at night, a good thing. We had to readjust the a/c as the room was frigid. I slept with socks on, due to lack of covers beyond sheets! The kitchenette included a full sink, fridge & microwave & the room had a sizable area to hang clothing, but there were just blinds, not curtains on the windows.
於 2023 年 9 月住了 1 晚
Ndidi 於 2023年9月25日的回應
Thank you for taking the time to write a review. We take these reviews seriously to help improve our guest's overall stay. Unfortunately we did not meet your expectations and for this I would like to apologize. We will take this advice and make the necessisary changes to improve ourselves going forward. Thank you for staying with us and hopefully we get a chance to accommodate you again in the future.

2/10 很差

Griffin

不滿：整潔度、職員與服務和住宿狀況
I didn’t even get to stay a night. They called me the day before the wedding that I don’t have a room anymore. They offered no resolutions and were incredibly rude on the phone. Very unprofessional. I will never give business to this company and urge others to avoid them as well.
於 2023 年 9 月住了 1 晚

8/10 不錯

Felix Reyes

讚好：職員與服務、設施服務和住宿狀況
Cleaning
於 2023 年 9 月住了 7 晚

4/10 欠佳

Jason

讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Smells like cigarette smoke, there are dogs barking, people sitting in the hallways. Appears more like government housing than a hotel.
於 2023 年 9 月住了 1 晚

10/10 優異

Christine

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The room was exactly what I was looking for. Hotel and room were clean. Overall no major issues. The 1 thing I did have a problem with was that the desk clerks would not replace full set of towels. Also my stay was myself and 2 kids (so 3 guests) i asked for a 3rd set of towels and was told no. Even telling the clerk to check how many are in the room. She insisted i got 1 roll of towels. Ive never been told no to at least 1 set of towels per guest. That is an issue that needs to be addressed!!
於 2023 年 8 月住了 7 晚

10/10 優異

Juan Sebastian

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 5 晚

2/10 很差

Randy

不滿：整潔度和住宿狀況
Not recommended.
So glad to leave in morning. Just a little better than sleeping in car.
於 2023 年 8 月住了 1 晚

2/10 很差

Thomas

於 2023 年 8 月住了 4 晚

2/10 很差

Carol

於 2023 年 8 月住了 3 晚

4/10 欠佳

Karen

於 2023 年 8 月住了 2 晚

6/10 一般

Tani

寵物同遊
讚好：職員與服務和住宿狀況
This property was a good fit for my daughter and her cat while her apt was getting cleaned. What you see on the site is a true reflection of the hotel. It was clean and reasonable priced. Win/Win
於 2023 年 7 月住了 5 晚

4/10 欠佳

Robert

於 2023 年 8 月住了 7 晚

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Horrible beyond imagination !
Shut this place down !!!! Not habitable, can't imagine this is still a running hotel
於 2023 年 8 月住了 1 晚

4/10 欠佳

CHENTELL

不滿：整潔度和住宿狀況
於 2023 年 8 月住了 3 晚

2/10 很差

Anita

於 2023 年 7 月住了 1 晚

10/10 優異

Anthony

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 7 月住了 1 晚

6/10 一般

Adriyaunna

不滿：整潔度
於 2023 年 5 月住了 1 晚

4/10 欠佳

Christine

伴侶同遊, 商務旅客
不滿：整潔度、職員與服務和住宿狀況
Liked nothing
於 2023 年 5 月住了 7 晚

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Just avoid it
Not a pleasant place, looks great from outside but the rooms are not good, floors were sticky, very poor quality of furnishings, definitely not with what I paid for it.
於 2023 年 5 月住了 1 晚

6/10 一般

Sandy

讚好：整潔度和職員與服務
I was not aware prior to my stay that it was a extended stay suites, so there was a lot of activity around the suites, It was clean and the other guest were polite, just a lot of activity, people coming and going. My room was by the stair's door and my shower did not work and when i discovered it the front desk was closed.
於 2023 年 4 月住了 2 晚

2/10 很差

David

伴侶同遊
讚好：職員與服務
於 2023 年 1 月住了 1 晚

6/10 一般

John

商務旅客
讚好：整潔度和職員與服務
The staff was very accommodating Noisy hotel
於 2022 年 12 月住了 1 晚

2/10 很差

Samuel

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
At a loss as to how to describe this place acceptably without disparaging folks who might be down on their luck who stay there. The beds reminded me of beds in bootcamp. Dirty carpet in the corridors. Smelly elevator. Lots of noise from adjacent spaces. The place uses bleach on the floor as an air freshener (apparently nothing else is strong enough). An office that attempts to be secured against possible threats.
於 2022 年 11 月住了 1 晚

2/10 很差

Louis

2/10 很差

Kevin

於 2022 年 9 月住了 1 晚

2/10 很差

Kenneth

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Only I have to stay is pictures not like room,and poor customer service
於 2022 年 9 月住了 1 晚

2/10 很差

silvana (Miami)

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
I could never checkin. They did not have any rooms available. Did not give my money back. I am trying to contact consumer services without success. I am extremely disappointed with Expedia
於 2022 年 8 月住了 4 晚

10/10 優異

Joel isaías

讚好：整潔度、職員與服務、設施服務和住宿狀況
La atención al cliente
於 2022 年 7 月住了 1 晚

10/10 優異

Steve

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 6 月住了 1 晚

2/10 很差

Bonnie

於 2022 年 5 月住了 1 晚

10/10 優異

John

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 5 月住了 1 晚

2/10 很差

Batlagundu

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
It was terrible
於 2022 年 4 月住了 3 晚