"What a terrible hotel simply untrustworthy front desk staff. We booked a two week stay for business colleagues from Australia, at check in we were told no room available and they had contacted Hotels.com cancelling the booking. I spoke to Hotels.com and this was not the case and the hotel had already been paid for the two week stay in advance of our check in - so their claim was a lie. We spoke to a manager on the phone who was not interested in helping, we were eventually offered a different...
"It is right next to biggest Pakuwon Mall, connected to many luxus Condominium buildings behind the Mall, breakfast was very lavish, great choices, chef cook came out to greet guests, weekend breakfast has music orchestra and sing in local music, great experiences."
"Séjour horrible! Même si le personnel semblait sympathique, l’état de l’auberge laisse à désirer. La chambre très mal entretenue puait (littéralement) à tel point que j’ai du dormir avec un masque et de l’huile de lavande. État de propreté discutable! J’ai dû demander un drap car seulement une couverture sans doute pas lavée après le passage des clients. Mon avion était dans l’après midi mais j’ai préféré partir le matin pour respirer à l’aéroport!
Bref, personnellement, je ne remettrai plus...
Grand Luxurious And Spacious Studio At Benson Supermall Mansion Apartment
Grand Luxurious And Spacious Studio At Benson Supermall Mansion Apartment
Grand Luxurious And Spacious Studio At Benson Supermall Mansion Apartment
Grand Luxurious And Spacious Studio At Benson Supermall Mansion Apartment
Grand Luxurious And Spacious Studio At Benson Supermall Mansion Apartment
Grand Luxurious And Spacious Studio At Benson Supermall Mansion Apartment
3.0 star property
Surabaya
10.0 out of 10, Exceptional, (1)
10.0/10
Exceptional
(1)
"nice apartment with a good view and easy access down the mall.
Room quite spacious compare to similar apartments, cozy, phone signal reception still good, kitchenware also clean and pretty new. This was managed by Travelio so we redirected with the checkin proses with them. The only downside is there is no hot water. Overall is very good and will recommend to stay again next time."
"Cozy well functioned appartment with wifi, netflix, warn shower and small kitchen.
The host was very responsive and allowed late check out. We will come back next time
We"
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
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"It is right next to biggest Pakuwon Mall, connected to many luxus Condominium buildings behind the Mall, breakfast was very lavish, great choices, chef cook came out to greet guests, weekend breakfast has music orchestra and sing in local music, great experiences."
"Nice hotel in a great location next to a shopping mall so lots of choice for dining.
Staff were friendly and very helpful.
The suite was very nice.
My only suggestion having stayed at lots of similar places is that there were a few simples things missing in the room that would have helped. No moisturising cream in the bathroom which is generally normal. There was no writing paper and pen/pencil in the room. Also there was a kitchen but no cloth or scourer to clean anything. All small touches but important and normal in most suites I have stayed in."
