大堂

克里夫蘭馬其頓溫德姆拉昆塔套房酒店的評價

3 out of 5
克里夫蘭馬其頓溫德姆拉昆塔套房酒店
268 East Highland Rd, Macedonia, OH

評價

7.8

不錯

10 分評分,優異;1000 則評價中有 406 則" "
8 分評分,不錯;1000 則評價中有 286 則" "
6 分評分,一般;1000 則評價中有 164 則" "
4 分評分,欠佳;1000 則評價中有 77 則" "
2 分評分,很差;1000 則評價中有 67 則" "

7.6/10 

整潔度

8.6/10 

職員與服務

7.8/10 

設施服務

7.6/10 

住宿狀況

7.8/10 

環保程度

評價

6/10 一般

MING FENG

商務旅客
於 2023 年 9 月住了 3 晚
Hotel Manager 於 2023年9月27日的回應
Dear MING FENG,Thank you for providing a rating for your stay. We appreciate your feedback, and we will work to make improvements based on your comments. If you have any specific suggestions or concerns, please feel free to share them with us so we can better meet your expectations in the future.Sincerely,Hotel Manager

6/10 一般

Luis

家人同遊, 寵物同遊
讚好:職員與服務
不滿:整潔度
This hotel is close to the Highway and plenty of places to eat nearby. The room itself was in good conditions, and the bed was comfortable. However, some improvements need to be made regarding maintenance. The carpets on the hallways are in need of deep cleaning and I had several problems with the key card. It’s a good overnight hotel however, if you’re planning to stay more then 2 nights, I will consider other options.
於 2024 年 4 月住了 4 晚
Hotel Manager 於 2024年4月22日的回應
Dear Luis,Thank you for sharing your feedback about your recent stay with us. We're glad to hear that you found our hotel conveniently located and that your room was comfortable. However, we apologize for the issues you encountered with maintenance, including the carpets in the hallways and the key card problems. Your comments are important to us, and we will address these concerns promptly to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Sincerely, Hotel Manager

10/10 優異

Rachal

伴侶同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We stay with our dog and there wasn't any extra pet charge. It was a nice surprise.
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月22日的回應
Dear Rachal,We're delighted to hear that you had a positive experience bringing your dog along during your stay! We strive to provide a comfortable and welcoming environment for all our guests, including furry ones. Thank you for sharing this feedback with us, and we hope to have the pleasure of welcoming you and your pet back for another enjoyable stay in the future!Sincerely, Hotel Manager

8/10 不錯

Jennifer

讚好:職員與服務和住宿狀況
Friendly staff and clean room
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月22日的回應
Dear Jennifer,Thank you for your rating and feedback. We're pleased to hear that you found our staff friendly and your room clean during your stay. If there are any areas where we can improve and earn a higher rating next time, please feel free to let us know. We value your input and hope to provide an even better experience during your next visit.Sincerely, Hotel Manager

8/10 不錯

Maryann

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Easy walk to restaurant for dinner. Very accessible to national park. Parking and breakfast buffet very convenient
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月20日的回應
Dear Maryann,Thank you for your feedback and for choosing to stay with us! We're pleased to hear that you found our location convenient for accessing nearby restaurants and the national park. Your comments about our parking and breakfast buffet are duly noted, and we appreciate your input. If there's anything specific we can do to improve and earn that extra star next time, please let us know. We hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 優異

John

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice people
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月18日的回應
Dear John,Thank you for your positive feedback! We're delighted to hear that you found our staff to be very nice. Providing friendly and attentive service is important to us, and we're glad that our team made your stay enjoyable. Your kind words will be shared with our staff, and we look forward to welcoming you back for another great stay in the future! Sincerely, Hotel Manager

10/10 優異

Veronica

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It is away from the traffic noise. Nice and quiet, peaceful.
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月17日的回應
Dear Veronica,Thank you for your excellent rating and positive feedback! We're delighted to hear that you enjoyed the peaceful and quiet atmosphere during your stay. Providing a serene environment for our guests is important to us, and we're thrilled that we could meet your expectations. We look forward to welcoming you back for another peaceful stay in the future!Sincerely, Hotel Manager

8/10 不錯

Diane

於 2024 年 4 月住了 3 晚
Hotel Manager 於 2024年4月17日的回應
Dear Diane,Thank you for taking the time to rate your stay at our hotel. We value your feedback and strive to provide a five-star experience for all our guests. If there is anything specific that we can do to improve and earn a five-star rating from you in the future, please don't hesitate to let us know. We appreciate your business and hope to have the opportunity to welcome you back for an even better stay.Sincerely, Hotel Manager

10/10 優異

Brittany

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Hotel Manager 於 2024年4月16日的回應
Dear Brittany,Thank you for the perfect rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 優異

Kamea

家人同遊, 伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Nice and my children had a great time price was tight in the budget I’ll b bck
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月15日的回應
Dear Kamea,Thank you for your perfect rating! We're delighted to hear that you and your children had a great time during your stay. We're glad our pricing fit within your budget, and we look forward to welcoming you back for another wonderful stay in the future!Sincerely,Hotel Manager

10/10 優異

Theresa

讚好:整潔度、職員與服務、設施服務和住宿狀況
This was a nice property to stay overnight for a single woman. I felt safe and the place was very clean! Thank you for my stay.
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月13日的回應
Dear Theresa,Thank you for choosing our property for your stay! We're delighted to hear that you felt safe and comfortable during your time with us. Providing a clean and secure environment is a top priority, and we're thrilled that we could meet your expectations. We hope to welcome you back soon!Sincerely, Hotel Manager

10/10 優異

jennifer

讚好:整潔度和職員與服務
於 2024 年 4 月住了 4 晚
Hotel Manager 於 2024年4月10日的回應
Dear Jennifer,Thank you for your perfect rating of 10/10! We are delighted to hear that you had an outstanding experience at our hotel. Ensuring our guests have a memorable and enjoyable stay is our utmost priority, and we are thrilled that we were able to meet and exceed your expectations. Your satisfaction is a great source of pride for our team. Thank you for choosing our hotel, and we can't wait to welcome you back in the future for another exceptional stay.Sincerely, Hotel Manager

8/10 不錯

Toshiko

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Very convenient to Cuyahoga Valley National Park and to Cleveland.
於 2024 年 4 月住了 3 晚
Hotel Manager 於 2024年4月6日的回應
Dear Toshiko,We're delighted to hear that you found our location convenient for exploring Cuyahoga Valley National Park and Cleveland. Providing easy access to nearby attractions is one of our top priorities, and we're glad you found it convenient. Thank you for choosing to stay with us, and we hope to welcome you back for another visit soon!Sincerely, Hotel Manager

8/10 不錯

mike

讚好:職員與服務和設施服務
Needs better maintained
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月4日的回應
Dear Mike,Thank you for your feedback. We apologize for any maintenance issues you encountered during your stay. Your comments are valuable to us, and we'll address them with our team to ensure that we maintain our property to the highest standards. We appreciate your rating and hope to have the opportunity to provide you with an improved experience during your next visit.Sincerely, Hotel Manager

10/10 優異

Mary

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月3日的回應
Dear Mary,Thank you for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that everything met your expectations. We look forward to welcoming you back for another fantastic stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your support!Sincerely, Hotel Manager

8/10 不錯

Fred

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
easy to get too. Just didn't like the dish tv service.
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年4月1日的回應
Dear Fred,Thank you for your review! We're glad to hear that you found our hotel easy to access. We apologize for any inconvenience caused by the Dish TV service not meeting your expectations. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our amenities. If there's anything else we can do to enhance your experience, please let us know. We hope to welcome you back again soon for another pleasant stay!Sincerely, Hotel Manager

4/10 欠佳

Kara

家人同遊, 親子同遊
不滿:整潔度和住宿狀況
Cost effective for family but the pool had too many chemicals and the building needed carpet cleaning and more breakfast options.
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年4月1日的回應
Dear Kara,We apologize for the inconvenience and disappointment you experienced during your stay. Your feedback regarding the pool, building cleanliness, and breakfast options is important to us, and we take it seriously. We will address these issues promptly with our team to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

6/10 一般

virna (odenton)

家人同遊
讚好:職員與服務、設施服務和住宿狀況
不滿:整潔度
I stayed at the hotel for 2 days with my family and it was good except for the cleanliness of the bathroom which needs to be improved considerably. The bathroom extractor fan was disgusting full of dust and the corners of the bathtub and the floor were very dirty. There was hair in the bathtub and on the walls. There was also mold and mildew on the edges of the bathtub, on the edges of the faucet and on the shower head and the toilet was dirty.. Something I didn't like was that there was no do not disturb sign to put on the door and when we arrived they had put silicone on the edge of the bathtub and the floor and there was a very strong silicone smell. They did that job poorly because they didn't even clean the area and the silicone is there with all the dirt on the floor. They also did not clean the area where they were working. Regarding the bed and the sheets, they were clean. They only left 2 towels when there were 4 of us. I asked the front desk for towels and the employee very kindly provided them to me. In relation to breakfast it was good. They had scrambled eggs with biscuits, bagels, sliced ​​bread, mini cupcakes, fruits, hot and cold cereal, a waffle maker that was not very clean to make waffles, coffee and juice. Something I didn't like is that it didn't offer any meat alternative. The lobby area and surrounding area were very clean.
於 2024 年 3 月住了 2 晚
Hotel Manager 於 2024年4月1日的回應
Dear Virna,We sincerely apologize for the cleanliness issues you encountered during your stay. It's unacceptable that the bathroom did not meet our usual standards of cleanliness, and we understand how this impacted your experience. We appreciate your detailed feedback, and rest assured, we will address these concerns with our housekeeping team to ensure improvements are made. Additionally, we apologize for the inconvenience regarding the lack of a "do not disturb" sign and the odor from the silicone. Your comments will be shared with our maintenance team to prevent similar issues in the future. We're glad to hear that you found the bed and sheets clean and that our front desk staff provided you with towels promptly. Your feedback about the breakfast options is also appreciated, and we will consider adding meat alternatives to our offerings. Thank you for bringing these matters to our attention, and we hope to have the opportunity to exceed your expectations on a future visit.Sincerely, Hotel Manager

8/10 不錯

Amber

伴侶同遊, 寵物同遊
讚好:職員與服務和住宿狀況
We stay here regularly making trips between the Midwest and the East Coast. It’s conveniently off the Ohio Turnpike, and it accommodates our dog traveling with us - which is ultimately what we’re after. The property is dated but clean, and the staff has always been pleasant. It’s not a bad spot to stop and sleep for a night.
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年3月29日的回應
Dear Amber,Thank you for your review and for choosing to stay with us regularly during your trips between the Midwest and the East Coast. We're pleased to hear that our convenient location and pet-friendly policy meet your needs. We appreciate your feedback about the property and staff, and we're committed to maintaining cleanliness and providing excellent service. We look forward to welcoming you back for your future travels!Sincerely, Hotel Manager

6/10 一般

Patricia

伴侶同遊
讚好:設施服務
不滿:住宿狀況
Breakfast area and lobby looked clean but the loud New Age music at check-in was off-putting. We found the 3floor hallway carpet to be dirty; the guest room run down (smoke alarm hanging off wall, hair dryer the same, sink cracked, vacuum seal on the windows broken so condensation. Breakfast was ok.
於 2024 年 3 月住了 2 晚
Hotel Manager 於 2024年3月29日的回應
Dear Patricia,Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay, including the loud music at check-in and the cleanliness concerns with the hallway carpet and guest room. Your comments are important, and we'll address them with our team to ensure improvements are made. We appreciate your patronage and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 不錯

Wonder

家人同遊
讚好:職員與服務
The aroma and relaxing fragrance as well as the clean entrance was very inviting.
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年3月27日的回應
Dear Wonder,Thank you for your feedback and positive comments regarding the inviting aroma, relaxing fragrance, and clean entrance. We're delighted to hear that you found these aspects of your stay enjoyable. Your satisfaction is important to us, and we appreciate your feedback. We hope to have the opportunity to welcome you back for an even better stay in the future!Sincerely, Hotel Manager

8/10 不錯

brenna

親子同遊, 多人同遊
讚好:住宿狀況
不滿:職員與服務
It was a really nice hotel to stay at to get away, but the downside is when i got there to check into my room i wasn’t helped for 20 minutes, i kept ringing the bell and all and they weren’t even behind the counter they were somewhere in the hotel. I think maybe if they hired 2 night workers it would be better so someone is at the front desk 24/7 because it’s kinda scary anyone could’ve jumped behind that desk and did stuff.
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年3月14日的回應
Dear Brenna,Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed your stay overall, but we apologize for the inconvenience you experienced during check-in. Your suggestion to have two night workers to ensure someone is always at the front desk is valuable, and we will certainly consider it to improve our service and security measures. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

2/10 很差

Micalima

不滿:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年3月4日的回應
Dear Micalima,We're sincerely sorry to hear that your experience fell short of your expectations. We'd like to know more about what went wrong so we can address any issues and improve. Please feel free to reach out to our management team with any specific feedback you have. We value your input and hope to have the opportunity to make things right in the future.Sincerely, Hotel Manager

6/10 一般

Janice

家人同遊
Hotel room and lobby could have been cleaner.
於 2024 年 2 月住了 1 晚
Hotel Manager 於 2024年2月23日的回應
Dear Janice,We sincerely apologize for falling short of your cleanliness expectations during your stay. Maintaining a clean and comfortable environment is a top priority for us, and we're disappointed to hear that we missed the mark. Your feedback is valuable, and we'll address this issue with our housekeeping team to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much better experience in the future.Sincerely, Hotel Manager

6/10 一般

Dianne

讚好:職員與服務
不滿:住宿狀況
Sheets were a bit itchy and place was a bit old
於 2024 年 2 月住了 1 晚
Hotel Manager 於 2024年2月21日的回應
Dear Dianne,Thank you for taking the time to provide your feedback. We apologize for any discomfort you experienced with the sheets during your stay. We strive to provide a comfortable and pleasant environment for our guests, and we're sorry that the sheets did not meet your expectations. Additionally, we appreciate your comment about the age of our property. We understand that updating and maintaining our facilities is important to ensure a positive guest experience, and we will take your feedback into consideration as we plan for future improvements. Your feedback is invaluable to us as we continuously work to enhance our services. We hope that you will consider staying with us again in the future, as we would love the opportunity to provide you with a better experience.Sincerely, Hotel Manager

4/10 欠佳

Daniel

讚好:職員與服務
不滿:住宿狀況
Bad experience.
於 2024 年 2 月住了 1 晚
Hotel Manager 於 2024年2月20日的回應
Dear Daniel,We're deeply sorry to hear about your disappointing experience during your stay. Your satisfaction is important to us, and we regret that we fell short of meeting your expectations. If you're open to sharing more details about your experience, we would appreciate the opportunity to address any concerns you may have. Please feel free to reach out to us directly. We hope to have the chance to make things right and regain your trust in the future.Sincerely, Hotel Manager

6/10 一般

Talleja

伴侶同遊
讚好:職員與服務、設施服務和住宿狀況
Was decent for the price. King bed was big. Could use some minor upgrades but overall nice. Would stay again.
於 2024 年 2 月住了 1 晚
Hotel Manager 於 2024年2月19日的回應
Dear Talleja,Thank you for your feedback! We're glad to hear that you found value in your stay with us and appreciated the spaciousness of the king bed. Your suggestion for minor upgrades is duly noted, and we'll work on enhancing our facilities. We look forward to welcoming you back for another pleasant stay in the future!Sincerely, Hotel Manager

10/10 優異

Keyon

於 2024 年 2 月住了 1 晚
Hotel Manager 於 2024年3月21日的回應
Dear Keyon,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 優異

Anna

於 2024 年 2 月住了 1 晚
Hotel Manager 於 2024年2月17日的回應
Dear Anna,Thank you so much for your perfect rating! We're thrilled that you had such a wonderful experience at our hotel. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to the opportunity to host you again in the future for another fantastic stay.Sincerely, Hotel Manager

10/10 優異

John

伴侶同遊
Very nice people
於 2024 年 2 月住了 1 晚
Hotel Manager 於 2024年2月15日的回應
Dear John,Thank you for your perfect 5 out of 5 rating. We're glad to hear that you encountered very nice people during your stay at our hotel. Providing excellent service and creating a friendly and welcoming atmosphere is a top priority for us. We appreciate your kind words and hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

10/10 優異

robert

讚好:整潔度、職員與服務和住宿狀況
Great location!
於 2024 年 2 月住了 1 晚
Hotel Manager 於 2024年2月13日的回應
Dear Robert,Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location great. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

8/10 不錯

Rachel

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Hotel Manager 於 2024年2月12日的回應
Dear Rachel,Thank you for your rating! We appreciate your feedback and are glad to hear that you had a positive experience overall. If there are any specific areas where we can improve to earn a higher rating in the future, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for an even better stay next time!Sincerely, Hotel Manager

10/10 優異

William

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Service was fast. Room was nice and clean.
於 2024 年 2 月住了 1 晚
Hotel Manager 於 2024年2月5日的回應
Dear William,Thank you for your positive feedback! We're thrilled to hear that our fast service and clean rooms met your expectations. Providing a comfortable experience is our top priority, and we appreciate you taking the time to share your satisfaction. We look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager

6/10 一般

真實旅客

讚好:職員與服務和客房舒適度
不滿:住宿狀況
於 2024 年 1 月住了 4 晚
Hotel Manager 於 2024年1月29日的回應
Dear Guest,Thank you for your feedback, and we appreciate you taking the time to share your rating. If there are specific areas where we can improve and make your experience better, please feel free to provide more details. Your input is valuable to us, and we hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager

4/10 欠佳

Bryce

親子同遊
讚好:整潔度和職員與服務
不滿:設施服務和住宿狀況
Starting with the lobby- it was nice , very clean and quiet . Staff was friendly and attentive .. however after that things took a turn for the worse . Upon entering into the room . It was all wrong . I paid for a suit instead they gave me a double room. The room smelled like wet carpet and the sheets inside the sofa bed had red stains on them.. there were red drips All over the carpet as well . They also offered free breakfast but it was horrible . The eggs were terrible and tasted microwaved .. the sausages were horrible and the waffle mix tasted like it was reused multiple times .. overall i was disappointed in the quality of this hotel. Also the beds were not soft and the furniture was super dated in my opinion ..
於 2024 年 1 月住了 2 晚
Hotel Manager 於 2024年1月31日的回應
Dear Bryce,Thank you for sharing your feedback with us. We appreciate your positive comments about our nice, clean, and quiet lobby, as well as our friendly and attentive staff. However, we apologize for the issues you experienced with your room. It is not acceptable that you were given a double room instead of the suite you paid for, and we apologize for the inconvenience caused. We take cleanliness very seriously, and we will address the issues you mentioned with our housekeeping team to ensure improvements are made. We also apologize for the disappointing breakfast experience you had. Your feedback regarding the eggs, sausages, and waffle mix will be shared with our kitchen staff for immediate improvement. We value your input regarding the comfort of the beds and the dated furniture, and we will take it into consideration as we continue to enhance our accommodations. We apologize for the overall disappointment you experienced and hope you will give us another opportunity to provide you with a better stay in the future.Sincerely, Hotel Manager

6/10 一般

Ronnie

讚好:職員與服務
Average hotel
The pool was drained and closed. No hours were posted for the hot tub, but it was closed when i went to use it after 10pm. Staff was very friendly and accommodating. Breakfast was good. I've stayed at nicer hotels and I've stayed at worse. There was nothing about the place that would make me not stay there again.
於 2024 年 1 月住了 1 晚
Hotel Manager 於 2024年1月25日的回應
Dear Ronnie,We appreciate your feedback and are glad to hear that the staff was friendly and accommodating, and you enjoyed the breakfast. However, we apologize for the inconvenience with the pool and hot tub availability. Your comments are valuable, and we will take them into consideration to enhance the overall guest experience. Thank you for staying with us, and we hope to have the opportunity to welcome you back for an even more positive stay in the future.Sincerely, Hotel Manager

10/10 優異

Melanie

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Hotel Manager 於 2024年1月23日的回應
Dear Melanie,Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that from check-in to departure, you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

10/10 優異

Jonathan

讚好:職員與服務、設施服務和住宿狀況
just the pool was out of service
於 2024 年 1 月住了 1 晚
Hotel Manager 於 2024年1月23日的回應
Dear Jonathan,Thank you for taking the time to share your feedback and for giving us a positive rating. We're delighted to hear that you had an overall pleasant experience during your stay. We apologize for any inconvenience caused by the pool being out of service. Your understanding is appreciated, and we hope to have the opportunity to welcome you back for another enjoyable stay with all amenities available.Sincerely, Hotel Manager

10/10 優異

Amanda

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Hotel Manager 於 2024年1月23日的回應
Dear Amanda,Your amazing ten-star rating is much appreciated! That you experienced such a remarkable stay at our hotel fills us with immense joy. We really value your input, which inspires our team to keep offering each and every one of our guests the best possible service and comfort. It has been a pleasure to have you as our guest, and we look forward to having you return for yet another wonderful visit. Sincerely, Hotel Manager

6/10 一般

Karina (Mason)

親子同遊
於 2024 年 1 月住了 1 晚
Hotel Manager 於 2024年1月22日的回應
Dear Karina,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager

8/10 不錯

Renee Yvonne

讚好:整潔度、職員與服務和客房舒適度
Good for an overnight.
Check in staff member was friendly and efficient. The price was good and they accommodated our pets at no charge. Bedding,towels and mattresses were great. Our room had some dusty areas ,could use a thorough cleaning but most areas were clean and comfortable. Breakfast is advertised as starting at 6am but things were not fully ready then. It was good,basic LaQuinta food. I would stay here again.
於 2024 年 1 月住了 1 晚
Hotel Manager 於 2024年1月18日的回應
Dear Renee Yvonne,Thank you for your feedback and the 8 out of 10 rating. We're pleased to hear you found our check-in staff friendly and efficient and that our pet-friendly policy suited your needs. We apologize for any dusty areas in your room and appreciate your feedback for improvement. It's great to know you found most areas clean and comfortable. We'll work on ensuring breakfast is fully ready at the advertised time. We value your comments and hope to welcome you back for an even better stay in the future!Sincerely, Hotel Manager

10/10 優異

Joya

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Front desk staff were great made our stay easy and relaxing.
於 2023 年 12 月住了 1 晚
Hotel Manager 於 2024年1月14日的回應
Dear Joya,Hello! We're delighted to hear that the front desk staff contributed to an easy and relaxing stay for you. Providing excellent service is our priority, and we appreciate your positive feedback. We look forward to welcoming you back for another enjoyable experience in the future!Sincerely, Hotel Manager

8/10 不錯

Rahmir

於 2023 年 12 月住了 1 晚
Hotel Manager 於 2024年1月9日的回應
Dear Rahmir,Thank you for your rating! If there are specific aspects you enjoyed or areas where we can improve, please feel free to share your feedback. Your input is valuable as we continually strive to enhance our guest's experience. We hope to have the opportunity to welcome you back for an even more satisfying stay in the future. Safe travels!Sincerely, Hotel Manager

10/10 優異

FRANK

伴侶同遊, 商務旅客
Nearby freeways and shops
於 2024 年 1 月住了 1 晚
Hotel Manager 於 2024年1月9日的回應
Dear FRANK,Thank you for your perfect rating! We're delighted to hear that our location near freeways and shops contributed to a positive experience. We appreciate your feedback and look forward to providing you with another excellent stay during any future visits. Safe travels!Sincerely, Hotel Manager

8/10 不錯

John

家人同遊
讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Hotel Manager 於 2024年1月9日的回應
Dear John,Thank you for staying with us. We hope you enjoyed your stay and that we met all of your expectations, as evidenced by the four-star review you've given us. Please let us know if there's anything we can do to make your next visit even better. We pride ourselves on providing excellent service and want to keep our guests happy!Sincerely, Hotel Manager

10/10 優異

Jessica

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Hotel Manager 於 2024年1月1日的回應
Dear Jessica,I appreciate you sharing your fantastic feedback so much. We value your ten-star rating and are happy to hear that you had a good time with us. I sincerely hope that you are pleased with the wonderful and cordial hospitality shown to you by our staff. Soon, we hope to welcome you again once more.Sincerely, Hotel Manager

10/10 優異

Ashley

親子同遊, 寵物同遊
It was a pleasant stay. Took my kids and dog for a weekend get away from home. Floors could’ve been a little cleaner but there were no bad odors in the rooms just the hallways by the exit doors. And a bunch of dog poop in the back areas with grass. Also housekeeping didn’t show up once in 3 days. I guess they just wait until you check out. But overall decent stay.
於 2023 年 12 月住了 3 晚
Hotel Manager 於 2024年1月1日的回應
Dear Ashley,Thank you for choosing us for your weekend getaway. We're delighted you had a pleasant stay with your kids and dog. We apologize for any cleanliness issues you encountered, and your feedback about the hallways and dog poop is valuable for improvement. We're investigating the lapses in housekeeping, as this falls short of our usual standards. Despite these challenges, we're glad to hear you overall had a decent stay. We hope to welcome you back for an even better experience.Sincerely, Hotel Manager

10/10 優異

Aaron

讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was nice and convenient to shopping and dining. Front desk attendent was nice. Rooms were clean and quiet. Hot breakfast was good
於 2023 年 12 月住了 1 晚
Hotel Manager 於 2023年12月29日的回應
Dear Aaron,We appreciate your glowing review! It's wonderful to hear that you found our location convenient for shopping and dining. Our team takes pride in providing excellent service, and we're thrilled the rooms met your expectations. Delighted that you enjoyed the hot breakfast as well. We can't wait to host you again!Sincerely, Hotel Manager

10/10 優異

Christine

家人同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice staff and easy check in. Overall great value for the money.
於 2023 年 12 月住了 1 晚
Hotel Manager 於 2023年12月29日的回應
Dear Christine,Thank you for your kind words! We're delighted to hear that our staff made your stay enjoyable, and that the check-in process was seamless for you. It's always rewarding to know that our commitment to excellent service translates into great value for our guests. We look forward to welcoming you back!Sincerely, Hotel Manager

10/10 優異

Thomas

於 2023 年 12 月住了 1 晚
Hotel Manager 於 2023年12月29日的回應
Dear Thomas,Thank you so much for your review! We are so glad that you enjoyed your experience with us and that we were able to exceed your expectations. We strive to provide the best service possible and your feedback helps us to ensure that we are meeting our goals. Thanks again for taking the time to leave us a review - it means the world to us!Sincerely, Hotel Manager