This was our first time doing a VRBO rather than a hotel, and it was a great experience. The home was in a great location, safe neighborhood, and was taken care of. I am very picky about cleanliness when we travel, and this home was very clean. The only area that could probably use a little attention would be some spots on the carpet in the high traffic areas of the home. The dishwasher leaked during our stay, but I let Bruce know and am sure he will take care of it before the next guests arrive. He responded very quickly to us whenever we had questions. We were comfortable here and would pick this home again if we visit the Colorado Springs area!