2/10 糟糕
Ingibjorg
与家人出行
2025 年 4 月 17 日
不满意：客房舒适度，清洁度
Bery bad host!!!
We never got into the apartment, the host never sent us check in information and we could not reach her, she did not give up email, just a phone number that was not working. My email and phone number were both visible in my account in hotels.com.
We ended up booking another hotel in Como.
When we finally found the same host in another booking side, with a different phone number, she called my back offering us the apartment. We, family of 5, stood out in the rain not knowing what to do and couldn't reach anyone. To make long story short, she does not want to pay us back the three nights we had booked.
If i could give minus stars, I would say -5. Very disappointing and rude host!!!!!
Ingibjorg
2025 年 4 月入住 3 晚