Dear Robert,We will not repeat what we have already answered in our first response to your first comment. However, we will add an advice for your next vacation : making a booking means accept the cancellation policy. You should read them before being offended because our staff respects it.Please know as well, that we always prefer make an exception to our guests who are friendly and cordial ; not to a guest who raise the voice on our staff and try by all ways to obtain a refund : as you tried telling us that you had the Covid after 10 minutes passed to negociate in reception...Regards,

Dear Robert, Thank you for your feedback. I am so sorry to read that you find the managment rude because we just respected our cancellation policy. Indeed, as we inform you when you book a room in our hotel, we will not refund any stay if you need to shorten it. That is what we explained you directly at the front desk. We invite you to pay more attention to the cancellation policy of the establishment you will book for your next stay.We are sorry to learn that you didn't enjoy the apartment (the room type you booked actually) ; that's why we offered you to change room to stay in a double hotel room ; what you accepted and enjoyed.However, we apologize regarding the loss of your stuff. There was for sure a misunderstanding with the communication in the housekeeping service as the chambermaids didn't know that you changed room only. Indeed, your adapter was not find in your first room. I want to remind you that's why I offered you one of our that we usually borrow to our guests. We hope that you had a nice way back home.Regards,

Dear Alexander, Thank you for your feedback.It is very rude to judge our four star hotel as a two star hotel regarding only our check-in and check-out times. Moreover, I want to remind you that you enjoyed your room immediately when you checked-in... and you checked-in at 3pm with me :)Please know as well, that those hours are the classic ones in mountain hospitality because of the size of the rooms and the time requirred to clean them.We wish you to find another non-ridiculous hotel for your next vacation.Regards,

Cher Mohamed,Nous vous remercions chaleureusement pour votre jolie note ainsi que le gentil commentaire concernant nos équipes. Nous sommes ravis qu'elles aient été à la hauteur de vos attentes. Nous leur ferons savoir que vous avez été satisfaits de leur qualité de service.Au plaisir de vous accueillir l'année prochaine !

Dear Daniel, We thank you so much for your feedback.We are happy our location met your expectations.However, we are sorry to know breakfast is a bit chaotic at peak times. We will inform our F&B manager in order to improve our service quality. No matter what, you shoud have tried our restaurant La Cheminée on the evening, the dinner atmosphere is very different than the buffet breakfast because we have a bistronomic offer which is widely appreciated by our guests. Maybe next time ! :)We hope you had a nice way back home and looking forward to welcome you next winter !Kind regards,

Dear Mr Biricik,Thank you for sharing your impressions with us.We would like to clarify that we informed you of the Expedia cancellation policy by email and by phone before your arrival in our hotel. You contacted our reservation team to cancel your eighth room and we explained to you that only Expedia is able to cancel reservations that have been made through the platform.When you arrived in our hotel, my colleague at the front desk couldn't cancel your reservation. Therefore, she did just follow the guidelines. She explained the Expedia cancellation policy, called our reservation team to have the details of all the bookings and offered you to contact the Expedia Team. She even went through the terms of each one of your booking to ensure that you understood which board corresponded to which room. We are sorry that you contested all those terms at your check-out and declined to pay until we checked correctly all confirmations one by one.For your next bookings, we advice you to book through the hotel website or booking department directly in order to give the hotel the opportunity to modify your booking or just being more flexible regarding the cancellation policy. As you said, you have some hotels in Turkey so we guess you know how OTA are working.We hope you had a nice way back home !Regards,

Dear guest,We thank you so much for your rate.We will be more than happy to welcome you again !Kind regards,