捷克提供礼宾服务的酒店

“訂的房型是兩晚看得到天文鐘房型，出發前還特地寫信問了酒店，確定是可以看得到天文鐘房間。 結果到現場，開門進房後發現無法看到天文鐘，立即反應。酒店表示全客滿，明天再替我們換房間，明明已經預定好，居然得到這樣的回答。 隔天換房間，櫃檯居然還跟我多收10歐元，因為換到可以看到天文鐘的房間。 這間酒店信用何在，對捷克飯店這樣處理，真的大失所望。 也不會有下次了。”

“When pick up room key at the check in counter, the male agent just hands over room keys w/o offering any hotel information. When enter the room on 5th floor, the room type is not the one I book, the room wz Prague Castle view！And then go to the front counter to change the room on 9th flooor. When having a shower, find out the water drained from bathtub is coming out from shower room floor！Advise the front counter about this situation and be informed a technician will be sent up to look at it.……

“酒店充滿歷史，位置優越，出門2min就是大型商場，超級方便，早餐是在世界一流的帝國咖啡廳，氣氛超級好”

“Good”

“good and valuable”

“Room was fine. Kitchen was not able to serve for breakfast on 25 Jan morning, we waited an hour there”

“淋浴間下水不太好，通知前台之後就弄好了，服務不錯，位置很好，走路也就10來20分鐘就到老城那邊了，周邊全是飯店，交通十分方便，房間內也很乾淨，早餐也還可以，但是最好能變換一下”